Help
Plans
What plans do you have?
There are 3 contract-free giga plans for you with free Caller ID, free incoming calls and SMS, and free data rollover!

•        5GB plan comes with 100 mins and 100 SMS, at just $10 per month.
•        25GB plan comes with 1000 mins and 1000 SMS, at just $25 per month
•        50GB plan comes with 10000 mins and 10000 SMS, at just $45 per month.

These are consumer plans. We do not support corporate signups

Download the app to sign up now and let the good times roll!
Do you have roaming plans?
Love to travel? We have 2 attractive roaming plans available.

•        gigaRoam APAC pass comes with 1GB at $5, valid for 5 days when you arrive at your travel destination. The 14 supported destinations are Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam.

•        gigaRoam ROTW (Rest of the World) pass comes with 1GB at $15, valid for 15 days when you arrive at your travel destination. The 34 supported destinations are Austria, Bangladesh, Belgium, Brunei, Cambodia, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates and United States of America.
What are the supported roaming destinations?
gigaRoam APAC pass has 14 supported destinations: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam.

gigaRoam ROTW (Rest of the World) pass has 34 supported destinations: Austria, Bangladesh, Belgium, Brunei, Cambodia, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates and United States of America.
Which roaming networks do I need to select for gigaRoam?
You may surf seamlessly across ANY network in these 48 destinations. Simply turn on 'Data Roaming' under your phone settings. No manual network selection is needed. However, overseas network coverage varies from one operator to another.

Simply follow these simple steps to get connected to data overseas:
1. Ensure that your device is set to giga APN
2. Ensure that data roaming is turned on under device settings
3. Turn on and off Airplane mode for 5 seconds
4. Manually select one of the overseas telco providers under device settings
How do I change my plan?
Simply launch your giga app and click on the mega menu. Click on the option “Add line/ Change plan” and follow the on-screen steps. Do be reminded that all the rollover data that you have accumulated from your previous plan will be dropped when you change plan. Your new plan will start on your next renewal date.
Do your plans come with contracts?
Good news! All giga plans are contract-free and you are not tied down to any commitment with us! We are that giga-tastic!
Any other charges?
What you see is what you get. There are no hidden fees/registration/excess fees with giga's services.

There is a $2 delivery fee where you are able to select your preferred delivery date and time slot. We deliver Monday- Saturday excluding public holidays 
How much for incoming calls/SMS?
All local incoming calls and SMSes are free with our giga plan!
What if I exceed the data, mins or SMS available in my plan?
You will not incur any excess charges with giga. If you have fully utilized your data, mins or SMS in your plan before the next renewal date, your outgoing services will stop immediately, and you can simply stack on extras to continue with your service.

•        For data: Simply stack on our Data pack (1GB for $2) to continue using data.
•        For talktime: Simply stack on our Talktime pack (100 mins for $1) to continue making calls. Incoming calls are free.
•        For SMS: Simply stack on our SMS pack (100 SMS for $1) to continue sending outgoing SMS. Incoming SMS are free.
How do I cancel my line?
Simply launch your giga app and go to the mega menu. Click on the option “Cancel line/ SIM services” and follow the steps to cancel your line. You can continue to enjoy giga's services till the last day of the current cycle and your line will be cancelled on the last day of your cycle. Do note that you will need to submit the cancellation request at least 5 working days before your next renewal cycle.
You will receive a confirmation email once cancellation is successful.
Are there any termination fees?
giga plans are contract-free and there is no fee for termination of your giga line. Do note that all cancellation requests must be submitted at least 5 working days before your cycle renewal date.
Text
Dismiss