Help
Porting-in
How do I port in?
You're welcome to join the giga experience by porting in your existing postpaid number from any Singapore telco to giga! (except TPG which does not support porting)

To port in / transfer your existing number, ensure
- it is an active postpaid number (prepaid numbers are not supported)
- it is registered to your ID
- there are no outstanding bills or contracts with your ex-telco

Here's how the port-in / transfer process works
- When you choose to transfer your existing number from another telco and port in to giga, a temporary giga number will first be assigned and delivered to you
- Upon delivery of the temporary giga number, your request to port in will be processed within the next working day
- Once port-in is approved, your temporary giga number will be automatically changed to your existing number from your ex-telco

And you're good to go!
What to do if the previous number is not registered under my NRIC?
Hi hi, the existing postpaid number you wish to port in to giga has to be registered to your ID. Do discuss with the registered owner to transfer ownership of the number to you, before you request to port in.

To port in / transfer your existing number, ensure
- it is an active postpaid number (prepaid numbers are not supported)
- it is registered to your ID
- there are no outstanding bills or contracts with your ex-telco
- it is not with TPG (TPG does not support porting)

Here's how the port-in / transfer process works
- When you choose to transfer your existing number from another telco and port in to giga, a temporary giga number will first be assigned and delivered to you
- Upon delivery of the temporary giga number, your request to port in will be processed within the next working day
- Once port-in is approved, your temporary giga number will be automatically changed to your existing number from your ex-telco

And you're good to go!
Can I bring my existing number to the giga network?
You're welcome to join the giga experience by porting in your existing postpaid number from any Singapore telco to giga! (except TPG which does not support porting)

To port in / transfer your existing number, ensure
- it is an active postpaid number (prepaid numbers are not supported)
- it is registered to your ID
- there are no outstanding bills or contracts with your ex-telco

Here's how the port-in / transfer process works
- When you choose to transfer your existing number from another telco and port in to giga, a temporary giga number will first be assigned and delivered to you
- Upon delivery of the temporary giga number, your request to port in will be processed within the next working day
- Once port-in is approved, your temporary giga number will be automatically changed to your existing number from your ex-telco

And you're good to go!
Can I port in my prepaid number?
If you have an existing prepaid number, do switch it into a postpaid number, and you'll then be able to bring your existing number over to giga.

To port-in/transfer your existing number, ensure
- It is not on any contract which will incur early termination charges with your current telco
- It is an active postpaid number (prepaid numbers are not supported)
- It is registered to your name with the same ID number you're registering with giga
- It is not with TPG (TPG does not support porting)
My port-in request failed. What do I do now?
To find out the reason for unsuccessful port-in, do check with your current telco for details.

Also, do ensure that you signed up with giga using the same ID registered with your current telco. For example:
- If you registered with your current telco using your NRIC, do use the same NRIC number to sign up with giga, and not another ID such as your Passport.

To port-in/transfer your existing number, ensure
- it is an active postpaid number (prepaid numbers are not supported)
- it is registered to the same ID type and number you're registering with giga
- there are no outstanding bills or contracts with your current telco
- it is not with TPG (TPG does not support porting)
I requested to port-in my existing number, why was I given a new temporary number?
Fret not, the temporary giga number is part of the process to port-in your existing number to giga.

Here's how the port-in/transfer process works
- When you choose to port-in/transfer your existing number from another telco to giga, a temporary giga number will first be assigned and delivered to you
- Upon delivery of the temporary giga number, your request to port-in will be processed within the next working day
- Once port-in is approved, your temporary giga number will be automatically changed to your existing number from your current telco

And you're good to go!
Can I port-in if my existing number is still within contract with another telco?
Although you can port-in your number while you're still within contract with another telco, early termination charges will be imposed by your current telco.

It's your responsibility to find out if you're liable to pay any charges with your current telco, and we recommend that you do this before you request for port-in.

Do note that once you have submitted a port-in request, it cannot be cancelled.

To port-in/transfer your existing number, ensure
- It is not on any contract which will incur early termination charges with your current telco
- It is an active postpaid number (prepaid numbers are not supported)
- It is registered to your name with the same ID number you're registering with giga
- It is not with TPG (TPG does not support porting)
Will I be charged a fee for number porting to the giga network?
Fret not, number porting to the giga network is free and we will not charge you additional fees for it. Viva la giga!
Will I encounter any service disruption when my number is being ported over to giga network?
You may receive some service disruption during the number porting process. However, this process is usually carried out in the wee hours at night to minimise any inconveniences to you.
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