Help
Roaming/ IDD
Do you have roaming plans?
Love to travel? We have 2 attractive roaming plans available.
•        gigaRoam APAC pass comes with 1GB at $5, valid for 5 days when you arrive at your travel destination. The 14 supported destinations are Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam.

•        gigaRoam ROTW (Rest of the World) pass comes with 1GB at $15, valid for 15 days when you arrive at your travel destination. The 34 supported destinations are Austria, Bangladesh, Belgium, Brunei, Cambodia, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates and United States of America.
What are the supported roaming destinations?
gigaRoam APAC pass has 14 supported destinations: Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam.

gigaRoam ROTW (Rest of the World) pass has 34 supported destinations: Austria, Bangladesh, Belgium, Brunei, Cambodia, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates and United States of America.
Which roaming networks do I need to select for gigaRoam?
You may surf seamlessly across ANY network in these 48 destinations. Simply turn on 'Data Roaming' under your phone settings. No manual network selection is needed. However, overseas network coverage varies from one operator to another.

Simply follow these simple steps to get connected to data overseas:
1. Ensure that your device is set to giga APN
2. Ensure that data roaming is turned on under device settings
3. Turn on and off Airplane mode for 5 seconds
4. Manually select one of the overseas telco providers under device settings
Can roaming data be rolled over?
Rollover data only applies to your local data from your giga plan. Any unused data from gigaRoam pass will not be rolled over.
Do you offer roaming calls and SMS packs?
We do not offer roaming calls and SMS packs. Only roaming data services is allowed on the giga plan. Good News! You'll be able to receive incoming SMS for free not just in our 48 supported roaming destinations, but in more than 230 destinations!
Can I make and receive calls and SMSes when I'm roaming overseas?
We do not offer roaming calls (both incoming and outgoing) and sending of outgoing SMSes when you're overseas. Good News! You'll be able to receive incoming SMS for free not just in our 48 supported roaming destinations, but in more than 230 destinations!
Do I need to activate roaming before travelling?
gigaRoam pass is automatically activated when you arrive in your travel destination. gigaRoam will be valid for the next 5 days for gigaRoam APAC, and next 15 days for gigaRoam Rest of the World (ROTW). You can purchase your gigaRoam pass anytime up to 3 months before travelling. 
I can't get roaming data overseas. What should I do?
Simply follow these simple steps to get connected to data overseas:
1. Ensure that your device is set to giga APN
2. Ensure that data roaming is turned on under device settings
3. Turn on and off Airplane mode for 5 seconds
4. Manually select one of the overseas telco providers under device settings
Where can I locate my roaming balance?
Swipe left on your local data balance to track your roaming data balance and validity.
I'm travelling for more than 5 days, how do I ensure that my roaming data is sufficient for gigaRoam APAC?
gigaRoam APAC pass is valid for 5 days when you reach your travel destination. Simply stack on another gigaRoam APAC pass on day 5 to enjoy roaming data for another 5 days! No frills, just chill!
How do I customize my usage alert while travelling?
Customize your roaming data usage alerts on your giga App. Simply access 'My data usage' from the menu to set your alerts.
Do you have IDD packs?
Yes we offer International Direct Dialing (IDD) pack at just $5 per pack. Simply log in to the giga app to view the attractive IDD rates for the 234 supported destinations.

IDD pack is a one-time purchase and will not renew at your next renewal cycle.
How is IDD charged?
Launch your giga app to view the attractive IDD rates for the 234 supported destinations. IDD calls are charged by per minute and will be deducted from the $5 IDD pack that you purchase! No excess charges will be incurred if you exceed the $5 pack. Service will stop, so there won't be any bill shock with giga!

Here are the rates for some popular countries when calling from SIngapore:
- Australia $0.15/min
- Bangladesh $0.05/min
- India $0.03/min
- Indonesia $0.20/min
- Malaysia $0.05/min
- Philippines $0.20/min
- United Kingdon $0.15/min
- USA $0.20/min
How do I make an IDD call?
Dialing overseas to connect with your loved ones is easy. Simple key in country code followed by the number you want to dial.
How do I find the country code for IDD?
Launch your giga app and go to the Roaming/IDD tab. The individual country code is displayed beside each country listed in the app.
When does my IDD pack expire?
The IDD pack will be valid until the end of your current plan cycle. The IDD pack will not renew in your next cycle.
Can I purchase IDD?
Yes we offer International Direct Dialing (IDD) pack at just $5 per pack. Simply log in to the giga app to view the attractive IDD rates for the 234 supported destinations.
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