FAQs
Answer
How do I port-in to giga?

You're welcome to join the giga experience by porting in your existing postpaid number from any Singapore telco to giga!
Watch this step-by-step video to learn how: https://youtu.be/ExW1KU1L6Go 

To port in / transfer your existing number, ensure
- it is an active postpaid number (prepaid numbers are not supported)
- it is registered to your ID
- there are no outstanding bills or contracts with your ex-telco
- do not cancel your line with your ex-telco. We will handle the porting process for you.

Note: We do not support corporate sign ups or port-ins at this juncture

Here's how the port-in / transfer process works
- When you choose to transfer your existing number from another telco and port in to giga, a temporary giga number will first be assigned and delivered to you
- Upon receiving the giga SIM card, your port in request will be processed within 1-3 working days
- Once port-in is approved, you will receive a confirmation email and your temporary giga number will be automatically changed to your existing number from your ex-telco.
- Remember not to cancel your line with your ex-telco. We will handle the porting process for you.

And you're good to go!

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