Mobile Terms & Conditions
In order to use the Services, you
must have downloaded the App on your mobile telephone or handset and agree to
our "App and Website Terms & Conditions and Privacy Policy".
These are the terms & conditions relating to the Services and they may be updated
by us from time to time. The most recent version will apply and will be
available on the App or our website.
1.
Eligibility:
1.1.
You can subscribe for the
Services if you are at least 18 years old. We may refuse to provide Services at
our discretion.
2.
How to sign-up:
2.1.
You can sign-up for the
Services via the App.
2.2.
You must follow our sign-up
process and provide all correct information and supporting identification
documentation (including but not limited to NRIC, passport and employment pass)
as requested in the sign-up process. In the event of any non-submission or
non-approval of identification documentation, we reserve the rights to decline
your request, recall and release the mobile number you have selected.
2.3.
You will need to verify your
account with a valid identification ( ID ) within 7 working days from the date
of signing up for your giga! plan/line/the Services. You will be triggered via
email and/or giga! App to update your account with a valid ID for verification.
2.4.
If you do not successfully
verify your account with a valid ID within 7 working days from the date of
signing up for your giga! plan/line/the Services, we reserve the right to
terminate your giga plan/line/the Services immediately without further notice
and liability. No refunds will be given to you under any circumstances.
2.5.
If you wish to retain your
active non-giga! postpaid mobile number, you can request for Port-In Service.
2.5.1.
Port-In Service is a service
provided by giga! which allows you to port-in your line from your current
mobile service provider ( Donor ) to a giga! line. When you select the option
to port-in, you consent to the release of your information to a third party
central number port service provider and/or the Donor for the purpose of
activating the Port-In Service.
2.5.2. For your Port-In Service request to be successful,
you must ensure the following conditions are fulfilled: (i) the non-giga!
mobile line to be ported-in is an active postpaid number. Prepaid mobile lines
are not supported; (ii) the non-giga! mobile line is registered under the same
full name and ID as the giga! line you have registered with us, giga! is not
able to perform Transfer of Ownership for customers; and (iii) you have paid
all outstanding charges (if any) to the Donor prior to the commencement of the
Port-In Service.
2.5.3. Upon successful completion of the Port-In Service,
your existing contract with the Donor will terminate automatically.
2.5.4. If your Port-In Service request is rejected by
giga! due to any outstanding issues with the Donor, you shall resolve these
outstanding issues with the Donor directly. If you fail to resolve any
outstanding issues with the Donor, your Port-In Service request will be
unsuccessful. However, you can continue to enjoy the Services on the new giga!
mobile number that has been allocated to you. There will be no refund of fees
for any reason related to unsuccessful Port-In Service request.
3.
Services:
3.1.
The Services are provided on a
post-paid basis and based on a SIM-only plan. Unless otherwise agreed by us,
you can sign up a maximum of 10 lines under your name or account, or any other
limit which we may impose from time-to-time.
3.2.
The Services start on the day
the SIM card is activated and will continue for the calendar month of
activation.
3.3.
The Services will be
automatically renewed for successive periods of 1 calendar month each ("renewal
cycle") unless terminated in accordance with these terms &
conditions.
3.4.
The Services consist of a base
plan and extras or optional services, if subscribed by you. We reserve the
right to decline requests, cancel or amend orders at our sole and absolute
discretion.
3.5.
giga! Plans Offered:
3.5.1.
Base plans (20GB, 250GB, 300GB, 400GB, 1TB) and pop-up
plans, with each plan consisting of the following components ( Base Plan ):
|
Item
|
Amount
|
|
Local data in excess of the plan's allocated data
|
Chargeable per KB
|
|
Local outgoing minutes
|
Chargeable per minute
|
|
Local outgoing SMS
|
Chargeable per SMS
|
|
Roaming data (to Malaysia, Thailand, Indonesia,
India and South Korea) in excess of the plan's allocated data
|
Chargeable per KB
|
|
Local incoming minutes and SMS
|
Free
|
|
Caller number display
|
Free
|
(i)
giga reserves
the right to work with any roaming operator of our choice. For monthly roaming
entitlements to Malaysia, Thailand, Indonesia, India and South Korea, the
roaming operators we currently work with (subject to change) are:
|
Country
|
Network Operator
|
|
Malaysia
|
Maxis, U Mobile
|
|
Indonesia
|
Indosat, Telkomsel
|
|
Thailand
|
True Move, DTAC
|
|
South Korea
|
SK Telecom, KT Corp
|
|
India
|
Airtel, BSNL, Vodafone Idea
|
3.5.2. 2GB data-only gigaBuddy plan, with the plan
consisting of the following components ( gigaBuddy Plan ):
|
Item
|
Amount
|
|
Local data in excess of the plan's allocated data
|
Chargeable per KB
|
|
Local incoming SMS
|
Free
|
3.6.
gigaBuddy Plan
3.6.1.
As gigaBuddy plan is a
data-only plan, subscribers will not be able to (i) send SMSes, (ii) make or
receive calls (no talktime), and (iii) enjoy Caller ID service.
3.6.2. gigaBuddy plan is only available to and purchasable
by existing giga! subscribers. You will be required to have an active Base Plan
in order to purchase the gigaBuddy Plan.
3.6.3. In the event that the Base Plan is terminated
during the subscription term of the gigaBuddy Plan, the gigaBuddy Plan will
continue to subsist until the end of the subscription term. However, the
subscriber will not be allowed to purchase another gigaBuddy plan unless he has
an active Base Plan.
3.6.4. The gigaBuddy Plan counts towards the maximum quota
of ten (10) giga! lines that each subscriber can sign up for under one name /
account ( Quota ). There is no limit to the number of gigaBuddy lines
that a subscriber can sign up for provided that the Quota is not met.
3.6.5. The gigaBuddy Plan can be upgraded to a Base Plan
via the App. Once the line has been successfully upgraded to a Base Plan, the
line cannot be changed back to the gigaBuddy Plan.
3.6.6. A Base Plan cannot be changed to a gigaBuddy Plan.
3.6.7. The gigaBuddy Plan is not eligible for
gigaSurprises, giga Birthday Surprises, giga gifting features, or the Refer a Friend promotion.
3.6.8. A subscriber of the gigabuddy Plan is able to
purchase as add-ons all Extras in clause 3.11 below, save for the IDD pack, SMS
pack and Talktime pack.
3.7.
Free Auto-Upsize for giga
Plans:
3.7.1.
Free Auto-Upsize refers to our
automatic increase of data, SMS or talk time entitlements for existing
customers on our digital plans without additional charge:
(i)
On the $10.19
plan:
a.
A
complimentary 2GB monthly roaming data entitlement to Malaysia, Indonesia,
Thailand, India and South Korea will be added as part of the base plan
entitlements. Existing customers on this plan may choose to convert to the new
plan from 1 October 2024 onwards.
b.
All local
entitlements will remain the same.
(ii)
On the $12.00
plan:
a.
A
complimentary 4.0GB monthly roaming data entitlement to Malaysia, Indonesia,
Thailand, India and South Korea will be added as part of the base plan
entitlements. Existing customers on this plan may choose to convert to the new
plan from 1 October 2024 onwards.
b.
All local
entitlements will remain the same.
(iii)
On the $15.28
plan:
a.
A
complimentary 4.0GB monthly roaming data entitlement to Malaysia, Indonesia,
Thailand, India and South Korea will be added as part of the base plan
entitlements. Existing customers on this plan may choose to convert to the new
plan from 1 October 2024 onwards.
b.
All local
entitlements will remain the same.
(iv)
On the $18.33
plan:
a.
The monthly roaming
data entitlement to Malaysia, Indonesia, Thailand, India and South Korea will
be upgraded from 2.0GB to 6.0GB. This change applies only to existing customers
who have signed up for a plan before 1 October 2024, and auto-upsized plans
will be effective from the next renewal cycle after 1 October 2024.
b.
All local
entitlements will remain the same.
(v)
On the $20.37
plan:
a.
The monthly
roaming data entitlement to Malaysia, Indonesia, Thailand, India and South
Korea will be upgraded from 4.0GB to 8.0GB. This change applies only to
existing customers who have signed up for a plan before 1 October 2024, and
auto-upsized plans will be effective from the next renewal cycle after 1
October 2024.
b.
All local
entitlements will remain the same.
(vi)
On the $25.46
plan:
a.
The monthly
roaming data entitlement to Malaysia, Indonesia, Thailand, India and South
Korea will be upgraded from 4.0GB to 10.0GB. This change applies only to
existing customers who have signed up for a plan before 1 October 2024, and
auto-upsized plans will be effective from the next renewal cycle after 1
October 2024.
b.
All local
entitlements will remain the same.
(vii)
On the $28.00
plan:
a.
The monthly
roaming data entitlement to Malaysia, Indonesia, Thailand, India and South
Korea will be upgraded from 6.0GB to 10.0GB. This change applies only to
existing customers who have signed up for a plan before 1 October 2024, and
auto-upsized plans will be effective from the next renewal cycle after 1
October 2024.
b.
All local
entitlements will remain the same.
(viii)
All other giga Plans not
mentioned here are not eligible for the free Auto-Upsized data.
3.8.
Rock 'n' Rollover data under the Base Plan and gigaBuddy Plan:
3.8.1.
"Rock 'n' Rollover data"
refers to any unused data only from your Base Plan and gigaBuddy Plan (not the
Extras) left in your wallet at the end of a renewal cycle:
(i)
which is rolled over to the
immediately following or next renewal cycle for a maximum of 2 renewal cycles;
and
(ii)
such data will be capped to the
relevant Base Plan's data entitlement regardless of the actual amount
accumulated. For example, a maximum of 2GB in the case of a 2GB gigaBuddy Plan,
20GB in the case of a 20GB Base Plan, 200GB in the case of a 200GB Pop-up Plan,
300GB in the case of a 300GB Base Plan, 400GB in the case of a 400GB Base Plan
and 1TB in the case of a 1TB Base Plan.
3.8.2. Rock 'n' Rollover data is only valid for 2 renewal
cycles which occurs one after another. Any unutilized rollover data will be
automatically and immediately forfeited upon the lapse of 2 renewal cycles.
3.8.3. Data usage priority from the Rock 'n' Rollover Data
wallet will follow the first-in-first-out logic.
3.8.4. Rock 'n' Rollover data is only valid when all
monthly renewal payments are paid on time. Otherwise, we reserve the right to
forfeit all data accumulated in your Rock 'n' Rollover Data wallet.
3.8.5. Rock 'n' Rollover data will be forfeited when you
change plan.
3.8.6. Unutilised Rock 'n' Rollover data is not redeemable
for cash or credit, and cannot be transferred to any other account (including
other accounts under your name) or to any other person or party under any
circumstances.
3.9.
Payment(s) for Base Plan and
gigaBuddy Plan:
3.9.1.
The Base Plan/gigaBuddy Plan
and Service will start on the day your SIM card is activated.
3.9.2. There will be monthly recurring fees payable under
the Base Plan/gigaBuddy Plan.
3.9.3. Payment for monthly recurring fees is made at point
of sign up.
3.9.4. Change of plan will take place at the start of the
next month or renewal cycle. All data accumulated in your Rock 'n' Rollover
wallet will be forfeited when you change plan.
3.9.5. You will need to select one of the available
payment options.
3.9.6. All items or amounts paid are not refundable.
3.9.7. The Base Plan/gigaBuddy Plan will be renewed every
month or renewal cycle unless otherwise terminated in accordance with these
terms & conditions.
3.10.
Pop-up plan:
3.10.1. Pop-up plan is only available for purchase during a
specific period of time as may be notified by us from time to time at our
absolute discretion.
3.10.2. Pop-up plan applies to all new giga! customers (new
sign ups and port-in customers). Existing giga! customers will not be able to
change their existing plans to this pop-up plan.
3.10.3. We reserve the right to determine the validity
period of each pop-up plan.
3.10.4. Pop-up plans are "seasonal". Depending on
the nature of the pop-up plans and their terms of offer, each pop-up plan may
differ in entitlements, including data, SMS and voice minutes.
3.10.5. Once you have purchased or changed to the pop-up
plan, you may continue and remain on the pop-up plan until: (i) you decide to
change to a different plan; or (ii) you terminate your giga! line on the pop-up
plan, whichever is earlier.
3.10.6. Once you have changed from a pop-up plan ( "earlier
pop-up plan") to a different plan, you will not be able to switch back
to the earlier pop-up plan unless the terms of offer of the earlier pop-up plan
allows you to do so.
3.10.7. Unless otherwise stipulated by us, all other
services and extras that are applicable to the Base Plan are applicable to the
pop-up plan as well.
3.11.
Extras: In addition to the Base Plan above, you can
subscribe to extra services as may be offered by us from time to time as part
of the Services ("Extras"). These Extras are set out below and
described in detail in the clauses that follow:
|
Extras
|
Description
|
|
Data, SMS and Talktime pack
|
Refer to clause 3.12
|
|
gigaRoam pass
|
Refer to clause 3.13
|
|
IDD pack
|
Refer to clause 3.14
|
|
$10 gigaBucks pack
|
Refer to clause 3.15
|
3.12.
Data, SMS and Talktime Pack:
3.12.1. You can sign up for Data, SMS and Talktime pack to
instantly top up your local mobile data, SMS and talktime at any time via the
App or our website.
3.12.2. You can sign up for Data, SMS and Talktime pack
multiple times. However each sign-up will be valid and aligned to your current
renewal cycle.
3.12.3. Payment for Data, SMS and Talktime pack is made at
the point of purchase.
3.12.4. You will need to select one of the available
payment options.
3.12.5. All Data (4G), SMS and Talktime packs will
immediately and automatically expire at the end of the existing month or
renewal cycle without notice. Any unused balance of Data (4G), SMS and Talktime
pack will also be immediately and automatically forfeited without notice. Data
from Data pack will not be accumulated in your Rock 'n' Rollover data wallet.
3.13.
gigaRoam pass Asia Pacific ("APAC") and rest of
the world ("ROTW"):
3.13.1. You can sign up for gigaRoam pass if you intend to
use data overseas. You cannot use voice (including but not limited to outgoing
and incoming voice calls and outgoing SMS) overseas. Incoming SMS that you may
get overseas is free.
3.13.2. The Services can only be used in
selected supported destinations as may be determined by us from time to time.
Below is the current list of destinations for gigaRoam APAC and ROTW eligible
destinations. We may change this list from time to time without prior notice to
you.
|
gigaRoam APAC (14 destinations)
|
gigaRoam ROTW (34 destinations)
|
|
Australia
|
Austria
|
|
China
|
Bangladesh
|
|
Hong Kong
|
Belgium
|
|
Indonesia
|
Brunei
|
|
Japan
|
Cambodia
|
|
South Korea
|
Canada
|
|
Macau
|
Croatia
|
|
Malaysia
|
Czech Republic
|
|
Myanmar
|
Denmark
|
|
New Zealand
|
Finland
|
|
Philippines
|
France
|
|
Taiwan
|
Germany
|
|
Thailand
|
Greece
|
|
Vietnam
|
Hungary
|
|
|
Iceland
|
|
|
India
|
|
|
Ireland
|
|
|
Israel
|
|
|
Italy
|
|
|
Luxembourg
|
|
|
Malta
|
|
|
Netherlands
|
|
|
Norway
|
|
|
Poland
|
|
|
Portugal
|
|
|
Qatar
|
|
|
Russia
|
|
|
Spain
|
|
|
Sweden
|
|
|
Switzerland
|
|
|
T rkiye
|
|
|
United Kingdom
|
|
|
United Arab Emirates
|
|
|
United States of America (USA)
|
3.13.3. Payment of gigaRoam pass is made at point of
purchase using the available payment options.
3.13.4. gigaRoam pass will be activated when its first
usage has been detected by our overseas roaming partner's network.
3.13.5. gigaRoam pass will be valid for 5 or 15 days
(depending on your choice) from date of activation.
3.13.6. If your gigaRoam pass is not activated within 90
days from its date of purchase, it will be immediately and automatically
forfeited from your account without notice. No refunds will be made to you in
such an event.
3.13.7. You can select your preferred overseas network in
the supported countries as gigaRoam pass is not network-locked.
3.14.
IDD pack:
3.14.1. IDD means International Direct Dialling calls.
3.14.2. You can purchase IDD pack at any time via the App
or our website.
3.14.3. The IDD pack comes with $5 credit per pack for
usage. You can sign up for a new $5 pack to instantly top up your IDD credits
at any time via the App or our website.
3.14.4. You can sign up for IDD pack multiple times.
However each sign-up will be valid and aligned to your current renewal cycle.
3.14.5. There are 234 supported destinations for IDD calls.
The IDD rates can be referred to via the App or our website. IDD rates can be
updated anytime without prior notice or liability.
3.14.6. IDD usage and charge are rounded up to the nearest
minute.
3.14.7. Payment for IDD pack is made at the point of
purchase. You will need to select one of the available payment options.
3.15.
$10 gigaBucks pack:
3.15.1. You can purchase $10 gigaBucks pack to instantly
top up your gigaWallet at any time via the App or our website. The $10
gigaBucks pack will be charged at $10 and is not impacted by the GST hike to 9%
from 1 Jan 2024.
3.15.2. You can purchase $10 gigaBucks pack multiple times.
However each $10 gigaBucks pack will be valid for 90 days upon date of
purchase.
3.15.3. Payment $10 gigaBucks pack is made at the point of
purchase and payment for $10 gigaBucks pack will be via credit/ debit card
only. Usage of gigaBucks to offset this $10 gigaBucks pack is not allowed.
3.15.4. Refer to section "Refer
a friend Promotional Terms & Conditions Clause 4, for details on
usage of gigaBucks.
3.15.5. All gigaBucks packs will immediately and
automatically expire at the end of the validity period without notice, i.e. 90
days from date of purchase. There will be no returns or refunds for any unused
value of gigaBucks.
3.15.6. You will not get bill shocks for the Services as we
will not charge you beyond what you have subscribed and paid for. No excess
charges will be charged. All data, outgoing minutes, outgoing SMS and IDD calls
will stop upon full utilisation. You will not be able to use excess data,
outgoing minutes, outgoing SMS and IDD calls above and beyond what you have
subscribed and paid for. You will, however, continue to receive incoming
minutes and incoming SMS as they are free.
3.16.
Usage alerts: You can set your preference for local and roaming
data alerts so that you know how much data you have consumed and so that you
can plan ahead and top-up data before your data runs out. You will be notified
of such alerts via in-app notification and SMS.
3.17.
Data usage priority: Subject to these terms & conditions, your
data will be deducted according to the following list of priority, with an item
above having priority over the item below it:
3.17.1. For local data:
a.
free bonus data (if any, which
may be offered during promotions)
b.
data under any of the Extras
c.
data from Rock 'n' Rollover
data (if any)
d.
data entitlement from Base
Plan/gigaBuddy Plan
3.17.2. For roaming data:
a.
activated gigaRoam APAC or ROTW
packs
b.
monthly roaming data included
in any relevant base plans
c.
purchased gigaRoam APAC or ROTW
packs yet to be activated (packs with earlier expiry will be activated and
utilised first). gigaRoam packs will only be activated when any previously
activated packs and/or monthly roaming data is fully utilised if the activated
packs and/or monthly roaming is applicable for
that destination.
3.18.
Send a gift with giga:
3.18.1. Existing giga! subscribers who are in Active
subscriber status will be eligible to send a gift to another existing giga!
mobile number who is in Active subscriber status.
3.18.2. All Extras listed in Clause 3.11 can be gifted, and
a $0.30 gifting fee applies per transaction. The $0.30 gifting fee will be
charged at $0.31 due to the GST hike to 9% from 1 Jan 2024.
3.18.3. There is a validity period for each Extra gifted
and will expire accordingly
a.
$10 gigaBucks pack: Valid for
90 days upon gift purchase date;
b.
gigaRoam APAC/ ROTW: Valid for
5/15 days respectively from recipient s date of arrival at his / her travel
destination;
c.
IDD pack,
Data/SMS/Talktime pack: Valid till the recipient s next Service renewal date;
d.
All expired Extras will expire
automatically at the end of the validity period without notice. There will be
no returns of refunds for any unused value of gigaBucks.
3.18.4. Payment for gifts can be via credit/ debit card
only. Usage of gigaBucks to offset the gift payment is not allowed. You will be
charged for the gift immediately upon purchase.
3.18.5. You can purchase a gift for your friend at any time
via the App or our website.
3.18.6. Subscribers of the gigaBuddy Plan will not be
eligible to send and/or receive a gift to / from another existing giga! mobile
number.
3.19.
Customer service support: We provide customer service support on various
digital channels via the App, our website, giga Facebook Messenger and giga
WhatsApp. While we try to provide effective and timely customer service
support, response times may take longer during peak periods.
3.20.
In the course of your
interaction with the members of our customer service support team, you may
request for or receive quotations of prices for some of our Services. Unless
otherwise stated, the prices quoted will be at the prevailing rates on the date
of quotation. We seek your understanding that these quoted prices may no longer
be valid at the date of subscription. If you do choose to proceed with
subscription, the prevailing rates at the time of purchase will be applicable.
3.21.
Prices and payment
3.21.1. Unless otherwise stated by us, all prices listed on
the App and our website are inclusive of 9% GST, which will be adjusted based
on prevailing GST rates.
3.21.2. All items or fees paid are non-refundable or
exchangeable for cash, kind or any service or product.
3.21.3. There will be no returns or refunds for any unused
value of lost, damaged or not activated SIM cards or unused, expired, cancelled
or terminated plans, including but not limited to the Base Plan, gigaBuddy Plan
and Extras.
3.21.4. Once you subscribe for and receive any of our
Services, you must pay for the Services even if they are used by someone else
(whether with your consent or your knowledge).
3.21.5. We will only charge you for the Services you
subscribe for. Our charges are calculated based on our records or, where
applicable, the records given to us by a Service Provider.
3.21.6. You are responsible for all Taxes (including GST).
3.21.7. You can pay for the Services via recurring payment
through acceptable credit or debit cards or other payment modes as may be
determined by us from time to time.
3.21.8. All credit and debit cards used must be valid.
3.21.9. By signing up for recurring credit/debit payment,
you and the cardholder agree to us debiting the relevant fees billed to the
relevant line or account as nominated.
3.21.10. The recurring credit/debit payment will continue to be in effect until
you terminate it or until we receive a notification from the cardholder's card
issuing bank. We reserve the right to terminate the recurring credit/debit
payment arrangement at any time in our discretion.
3.21.11. If we are unable to make the deduction or
settlement with the relevant bank for any reason whatsoever, you will be deemed
to be in breach of your payment obligations and we shall be entitled to suspend
and/or terminate your line or account without notice and liability, and we will
not be responsible to you for such suspension and termination.
3.21.12. You use the recurring bill payment arrangement by
credit card at your sole risk. To the fullest extent allowed by law, we do not
give any assurances or guarantees, either express or implied, in relation to
such recurring bill payment arrangements. We will not be liable for any loss,
cost, delay, error, neglect or omission in facilitating the payment under such
recurring bill payment arrangement by credit card, or any unsuccessful payment.
3.21.13. While we do our best to ensure that the charges are
as up to date as possible at the point of purchase, charges you incur for the
Services could be included in the bill in the subsequent renewal cycle.
3.21.14. Each bill is conclusive evidence against you of the accuracy and
completeness stated in it. You must pay all charges or fees without any
counterclaim, deduction, set off or withholding.
3.21.15. If you do not agree with any of the charges or fees, you should
immediately not continue with your purchase of the Services, otherwise you
shall be deemed to have accepted and agreed to these terms and conditions,
including charges or fees.
3.21.16. In the event that refunds are approved and refunded to you, the
processing period for refunds will take up to 7 working days. We reserve the
right to determine the method of refunds.
3.22.
Suspension:
3.22.1. When your line or account is suspended, you will
not be able to use any data, make any outgoing calls or minutes or outgoing
SMS. In order to resume the Services, you must make payment as soon as
possible. We reserve the right to charge a one-time Reconnection Fee to resume
your full service.
3.22.2. Where you have obtained your mobile number from us,
you may even lose your right to continue to use such mobile number even after
you have made payment. Mobile numbers are not owned by you and we reserve the
right to take back and release the mobile number you have obtained from us in
the event of your non-payment or delayed payment.
3.23.
Cancellation or termination:
3.23.1. If you wish to cancel or terminate the Services or
line to avoid a renewal purchase, you can do so via the App (or our website if
allowed by us) and cancellation has to be requested at least 3 working days
prior to the renewal date of the Services or line. Unless provided in Clause 3.24.2 below, any cancellation or termination
of the Services or line will only take effect on the last day of the month of
your current renewal cycle.
3.23.2. You continue to enjoy all the Services that have
been paid for in the current month up to the last day. No refunds will be given
under any circumstances.
3.24.
Port-Out Service:
3.24.1. Port-Out Service is a service provided by giga!
which allows you to port your giga! mobile line to another telecommunications
provider. If you wish to request for Port-out Service, you must ensure the
following conditions are fulfilled:
a.
your giga! mobile line is in
active state (i.e. not cancelled or terminated)
b.
your giga! mobile line has no
pending/outstanding charges.
3.24.2. In respect of clause 3.23.1
above, in the event that your Port-Out request to another telecommunications
provider is unsuccessful (for any reason) before your next billing cycle and/or
before your next subscription renewal date, giga will continue to bill you and
you shall be liable to pay giga subscription charges. No refunds will be given
under any circumstances. You can continue to enjoy all the Services that you
have paid for.
3.24.3. Upon successful "Port-out", your giga!
mobile line and/or Services will terminate immediately. There will be no refund
or pro-ration for unused Services in the event that your giga! mobile line has
been ported out before the end of your current subscription renewal date.
3.25.
Spam Messages: With effect from 31 October 2022, in accordance
with regulatory requirements, we will introduce filtering capabilities at the
network level ( In-Network Scanning ) to scan all messages sent via SMS
to our subscribers, regardless of whether they originate domestically or
internationally, to filter out and block SMS which contain malicious uniform
resource locators (i.e. URLs) (as determined in our sole and absolute
discretion). The In-Network Scanning aims to reduce the number of spam SMS
received by our subscribers and will be conducted in compliance with applicable
law and regulatory requirements. Except as set out in these terms and
conditions, we expressly exclude all other liability we may have to you,
including all liability in contract, tort, negligence, misrepresentation,
strict liability or statute, arising as a result of or in connection with the
In-Network Scanning.
3.26.
5G Standalone (SA):
3.26.1. The giga! 5G Standalone ( SA ) is a service which
enables mobile data access on 5G SA network at no extra cost to customers.
3.26.2. Customers who sign up for a new line with Giga from
20 May 2024 will be able to enjoy the 5G SA by default at no extra cost.
Existing customers on the $18 and above 4G plans as of 14 May 2024 will be
auto-converted to the corresponding 5G plans on their next renewal cycle and
will be able to enjoy the 5G SA by default at no extra cost.
3.26.3. In order for you to use our 5G SA, you must:
a.
use handsets that are approved
by giga for 5G SA ( 5G SA Approved Handsets );
b.
install any necessary software
updates on the 5G SA Approved Handsets;
c.
be using any giga 5G plans; and
d.
be in giga s 5G SA coverage
area.
3.26.4. giga may provide, on its website, information on the 5G SA Approved
Handsets. Such information (including the list of 5G SA Approved Handsets) and
website may be changed from time to time.
3.27.
eSIM:
3.27.1. eSIMs, or embedded SIMs, are digital SIM cards
embedded within a device, allowing for the activation of cellular service
without the need for a physical SIM card.
3.27.2. To use a giga eSIM, you will need an eSIM
compatible device and download the eSIM profile provided by giga in order to
use our services. Users must follow the provided instructions for activation
(either via the App or via email), which may include one-click automatic
installation on your device, scanning a QR code or entering activation codes.
3.27.3. eSIMs are offered on all giga plans. In order for
you to use our eSIM, you must:
a.
use handsets that are approved
by giga ( eSIM Approved Handsets );
b.
install any necessary software
updates on the eSIM Approved Handsets;
and
c.
be using any giga base plans.
3.27.4. There is no limit to the number of eSIM profiles
that can be generated for each giga subscriber line. An eSIM fee of $1.00
applies for each eSIM generation.
3.27.5. You may only use one (1) eSIM profile across
devices at any one time. Once the eSIM profile is installed on a device, all
previous eSIM profiles for the same subscriber line will be deactivated.
4.
Your responsibilities
This clause describes your
obligations to us if you wish us to provide the Services.
4.1.
Your relationship with us
You must:
4.1.1.
provide accurate and complete
information to us, and inform us immediately if there are any changes to the
information you gave us;
4.1.2.
pay all charges for the
Services you subscribe for, even where there is any suspension, interruption or
loss of the Services, and you must pay charges for any disconnection and/or
re-connection of the Services (if any), whether this was caused by your request
or your default;
4.1.3.
comply with all applicable
laws, rules and regulations, and any requirements or restrictions which we or
the Service Providers may impose on the use of the Services;
4.1.4.
comply with all instructions,
notices or directions issued by us; and
4.1.5.
take all reasonable steps to
prevent fraudulent, improper or illegal use of the Services.
4.2.
Your use of the Services
You must be responsible for the use of the Services you subscribe for. This
would include:
4.2.1.
obtaining the appropriate
permission if you use the communication services or equipment of third parties
to access the Services;
4.2.2. not using or allowing the Services you subscribe
for to be used in any unlawful way or in a way that could give rise to civil or
criminal liability. This would include:
a.
posting, soliciting,
transmitting or disseminating Content which may be misleading, defamatory,
offensive, indecent, objectionable or illegal, or which may cause annoyance,
harassment or anxiety to anyone, including junk/spam mail, solicitations, or
distributing mail to any party who has not given permission to be included in
the distribution. Junk/spam emails do not have to be sent from your account or
our Network to violate this Agreement. Emails sent by or through a third party
that advertises or directs traffic or links to your account is considered sent
by you. If someone alleges that you have breached any of these terms, we can
require you to give evidence that you have not including adducing evidence of a
"Confirmed Opt-In" mailing list where applicable;
b.
if relevant, forging or issuing
misleading message headers to mask the originator of the message or employing
any other method to disguise or mislead anyone on the source or quantity of the
emails transmitted;
c.
posting, soliciting,
transmitting, disseminating, advertising or storing Content that is
pornographic or contains malware such as computer viruses, worms, trojan
horses, time bombs, cancelbots or any other harmful, damaging or destructive
programmes;
d.
illegally, or without
appropriate authority, accessing any part of the Services, the Network or any
third party equipment, accounts, systems or networks to which you can connect
through the Services (directly or indirectly), or doing anything as a precursor
to such an attempt (including port, stealth, security or penetration scans or
other illegitimate information gathering activity) on our servers or network or
the Service Providers;
e.
disrupting or undermining the
security of the networks and systems connected to the Services, or violating
the rules and regulations of such networks. This can include failing to update
the App or accessing websites that are known to be vulnerable to malicious
activity;
f.
if relevant, collecting and/or
disseminating information about others or their email addresses without their consent;
g.
violating anyone's rights,
including their intellectual property and privacy rights, or anyone's
uninterrupted use of the Services or any networks, for any fraudulent, illegal
or improper purposes;
h.
reselling or providing any part
or component of the Services, whether for profit or not, to third parties
without our prior written consent;
i.
advertising, transmitting,
facilitating or making any Content, product or service available that may
breach this Agreement;
j.
doing anything to generate
excessive Network traffic beyond what is normal and reasonable, cause
congestion to the Network, or cause any disruption, interference, interruption
or degradation in the Network or our Services; and
k.
doing anything, even if it is
lawful, that we decide is harmful to our customers, operations, reputation,
goodwill or customer relations.
4.2.3. You agree that these restrictions are reasonable
and necessary for the operation, management and maintenance of the Network.
However, if any of the restrictions are held by a court to be invalid for any
reason, but would be valid or effective if any part of its wording were
deleted, you agree that the restriction shall apply to you with such deletions
or amendments made so that it is valid and effective at law.
5.
Security
Your secrecy and security are
important. This clause describes the actions you must take to protect the
security of the Services.
5.1.
Please keep your login
identification, passwords, PINs and other private information confidential. You
are solely responsible for all activities that occur under your accounts, even
without your consent or knowledge. If you use any login identification, password
or PIN that we deem to be insecure, that would be a breach of this Agreement.
5.2.
We may refuse, change or remove
login identification, password(s) or PIN which we deem inappropriate or
offensive.
5.3.
You must take immediate action
to remedy the situation if you discover or suspect that there has been any
unauthorised use of your login identification, password(s) and/or PIN or that
your account security has been compromised, including by immediately informing
us and changing your password(s) and/or PIN.
5.4.
You should change your
password(s), PIN or any other security identification regularly for your
security.
5.5.
We are not responsible for the
security of your account, and any equipment, network and systems you use to
access the Services. We do not guarantee the security of any transmission you
make.
6.
Things we may have to do
This clause describes the
actions we may take in providing the Services.
6.1.
From time to time and in order
to protect and enhance our systems and Service offerings, we will need to
verify the accuracy of the information you provide to us. This could include
cross tabulating with external databases. You agree to such actions by us.
6.2.
We also have to take
appropriate actions to protect, maintain, improve and/or manage our Network and
systems and to ensure smooth provision of our Services with or without notice
to you. These include:
6.2.1.
carrying out maintenance and
repair work to our hardware and software, that may involve interruption or
suspension of some or all of our Services. We will try to restore the affected
Services as quickly as we can;
6.2.2. performing searches or scans of your Content/data
and system;
6.2.3. managing and controlling access to the Network,
even if access is a requirement or constitutes part of the Services; and
6.2.4. managing and controlling access to certain data
stored in the Network, even if it belongs to third parties or customers.
6.2.5. We, or our designated Affiliates, may carry out any
of the above actions in any manner we consider appropriate or necessary and we
will not be liable to you or any third party for any loss, damage or expense
that may result from this.
6.3.
We will not intentionally
monitor any electronic messages sent or received by you unless required to do
so by law, governmental authority or with your consent. We may, however,
monitor our service electronically to determine that our Services and Network
are operating satisfactorily. We will not intentionally disclose your online
communications or activities, except to comply with a court order or applicable
laws, or where necessary to protect us and others from harm, or for the proper
operation of our Services and Network.
7. Content, Products and Services
This clause describes how you should use the
Content and Products you access using our Services.
7.1.
You may access Content,
products and/or services using the Services. You agree that:
7.1.1.
all such Content, products or
services will be the sole responsibility of the person from whom it originated,
and we do not endorse or guarantee its accuracy, reliability, integrity,
legality or quality;
7.1.2.
we are not liable for any
Content, products or services which you may access, use or acquire via the
Services;
7.1.3.
you are solely responsible for
all Content, products or services that you transmit or make available via the
Services;
7.1.4.
by using the Services, you may
be exposed to third party Content, products or services that may be defamatory,
offensive, indecent, objectionable or illegal; and
7.1.5.
we may without notice to you,
remove, modify or deny access to any Content, products or services which you
try to access, or which you transmit or make available via the Services,
including without limitation such Content, products or services that may be or
are alleged to be defamatory, offensive, indecent, objectionable or illegal or
may have infringed any party's intellectual property rights. We shall not be
responsible for determining the validity of any such allegations.
7.2.
In addition, we will not be
liable for any problems you encounter, or for any non-delivery, non-performance
or defects in any goods and services you obtain from, advertisers or any third
parties on our website or through the Services. We are not responsible for such
advertisers or third parties.
7.3.
If any Services are provided to
you on a free trial basis, the full Charges for that Service shall apply after
the free trial period, without notice to you. You agree that display of the
applicable Charges for the Services on our website or applications will
constitute notice of the Charges.
8.
Use of Network
This clause describes how you may use the Network
for our Services.
8.1.
Additional Rights
8.1.1.
The provisions of this Clause
are in addition and without prejudice to any other rights we may have over the
Network and its use, whether granted by statute or otherwise.
8.2.
Ownership
8.2.1.
You agree that we are the owner
of the Network at all times.
8.3.
Access and Maintenance
8.3.1.
From time to time and in order
to protect and enhance our Network, we will need to take appropriate actions to
protect, maintain, improve and/or manage our Network. Where we can, we will
give you reasonable advance notice. You agree that we have the right to conduct
Network maintenance at such times and frequencies as we decide, and we are not
liable to you for any disruption or interruption to the Services and/or your
access to the Services which may result.
9.
Liability
This clause sets out our
obligations to you in providing the Services.
9.1.
While we strive to give a good
consumer experience, the Services are provided on an "as is" and
"as available" basis. You use the Services or rely on any Content at
your sole risk. To the fullest extent allowed by law, we do not give any
assurances or guarantees, either express or implied, in relation to such
Services or Content.
9.2.
Specifically, we do not
warrant:
9.2.1.
that the Services, the App, our
website or our operation, maintenance and protection of the Network will not
cause any harm to your equipment, software systems or Content;
9.2.2. the accuracy, reliability or quality of any Content
obtained through the Services or that defects in the App and our website will
be corrected; and
9.2.3. that the Services, the App and our website are
error free, uninterrupted or available at all times.
9.3.
Where you are provided with any
gift or premium from us, you agree that:
9.3.1.
our maximum liability is the
amount you have paid us in cash, if any, for it;
9.3.2. the redemption of the gift or premium is subject to
stock availability;
9.3.3. we make no warranty as to the gift or premium and
will not be responsible for any specifications, defects or non-performance in
it;
9.3.4. we are not an agent of the merchant, manufacturer
and/or supplier of the gift or premium, and shall not be deemed to be a seller
or transferor of the gift or premium;
9.3.5. unless otherwise agreed by us in writing, any issue
which you may have in respect of the gift or premium shall be resolved directly
with the merchant, manufacturer and/or supplier. The gift or premium is subject
to such other terms and conditions of the merchant, manufacturer and/or
supplier; and
9.3.6. we reserve the right to substitute the gift or
premium with any item of a similar value.
9.4.
Except as set out in this
Agreement, we expressly exclude all other liability we may have to you,
including all liability in contract, tort, negligence, misrepresentation,
strict liability or statute. This exclusion applies for our benefit and that of
the Service Providers whose networks are connected to each other or to the
Network, all companies, directly or indirectly owned, wholly or partly owned or
controlled by us or any of these parties, and all their officers, employees,
contractors and agents or anyone else to whom we or these parties are
responsible (" the Relevant Parties") and whether it relates to
anything caused by or resulting from anything any of the Relevant Parties does
or omits to do or delays in doing (even if done, omitted or delayed wilfully,
recklessly or negligently), whether or not it is contemplated or authorised by
any agreement you have with us.
9.5.
Neither we nor any of the
Relevant Parties is liable for any special, incidental, indirect, consequential
or punitive damages, losses, costs or expenses, even if caused wilfully,
recklessly or negligently.
9.6.
Neither we nor any of the
Relevant Parties is liable for any lost profits, revenue, business or
anticipated savings, loss of data, loss of Content or loss of use, even if
caused wilfully, recklessly or negligently.
9.7.
If any of the exclusions set
out in this Clause 9 does not apply, our liability will not exceed the lower of
your preceding month's Charges applicable to the Services in question or
$5,000/- for any event or for any series of connected events.
9.8.
The exclusions of liability
above do not apply to liability for death or personal injury resulting from our
negligence, or to any liability which cannot be lawfully excluded or restricted
under the Unfair Contract Terms Act (Cap. 396).
10.
Ending the Services and
addressing breaches of this Agreement
10.1.
Subject to Clause 3.23, this Agreement or the Services may be
terminated by either party giving 1 working day notice to the other party
without assigning any reason. In the absence of any termination in accordance
with this Agreement (including this clause), this Agreement or the Services
shall automatically continue on a month-to-month basis, based on the same terms
and conditions and based on our prevailing rates without any previously applied
discounts or promotional rates. If you continue to use the Services, you will
be taken to have accepted this clause and our prevailing rates. If you do not
accept this clause, your sole and exclusive remedy will be to terminate this
Agreement or the Services in accordance with this Agreement.
10.2.
We have the right to suspend or
terminate all or any part of the Services, or terminate this Agreement with 1
working day notice (for Clauses 10.2.1 and 10.2.2 below) or with immediate
effect (for Clauses 10.2.3, 10.2.4, 10.2.5,
10.2.6, 10.2.7, 10.2.8 and 10.2.9 below), in each case without
compensation to you, and without prejudice to our rights to damages for any
breach by you of this Agreement, if any of the following events occurs:
10.2.1. you breach any of the terms and conditions of this
Agreement or any other agreement you have with us;
10.2.2. you provide incorrect, false or incomplete
information to us;
10.2.3. you become or threaten to become bankrupt or
insolvent;
10.2.4. you make any arrangement or composition with or
assignment for the benefit of your creditors or go into either voluntary or
compulsory liquidation or a receiver, trustee, judicial manager or
administrator is appointed over any of your assets;
10.2.5. the equivalent of any of the events referred to in
the above Clauses 10.2.3 and 10.2.4
under the laws of any relevant jurisdiction occurs to you;
10.2.6. the requirements of the relevant Regulatory
Authority or any other authority result in us having to stop providing any of
the Services or to provide any of the Services in a manner which is
unacceptable to us;
10.2.7. we believe that you are likely to
create imminent harm (such as interruption, disruption, congestion or any
unauthorised act) to the Network or any third party's networks or systems or
our provision of the Services, or to defraud us, or are likely to create
imminent harm or harass or are abusive to our personnel;
10.2.8. you subscribed to the
Services using an immigration pass issued by a government agency (for example,
Work Permit, Employment Pass, Dependent s Pass, or Student s Pass), and the
relevant pass expires or is revoked; or
10.2.9. you do not activate
your giga! plan/line/the Services within 21 calendar days from the date of
signing up. In such situation, we reserve the right to terminate your giga
plan/line/the Services immediately without liability and further notice to you.
No refunds will be made under any circumstances.
In such event, you may immediately contact our
customer service to tell us why such suspension or termination should not
occur. We will consider each case and where we deem appropriate, will not
proceed with the suspension or termination of such account or take any other
appropriate action where necessary.
In addition, if we suspect that you
are using or allowing any of the Services to be used for fraud, misconduct or
any other illegal or improper purpose, we will refer this to the relevant
authorities and comply with directions or guidelines issued by them, without
notice to you.
10.3.
The termination of this
Agreement will not affect any accrued rights and remedies of either party
against the other party.
10.4.
We will determine, in our sole
discretion, on a case-by-case basis, the steps which are necessary to address
any breach of this Agreement. Such steps include investigating any suspected or
alleged breach of this Agreement, including obtaining information from you, any
complainant and the examination of Content on our server. Nothing contained in
this Agreement will limit our actions or remedies in any matter and we reserve
at all times all rights and remedies available to us at law.
10.5.
We and the Service Providers
shall not be liable for any damages, losses, costs or expenses of any nature
suffered by you or third party resulting in whole or in part from the exercise
of our rights under this Agreement. By using the Services, you agree to waive
and hold us and the Service Providers harmless from any claims relating to any
action taken by us, including the conduct of an investigation, issuance of a
warning, refusal, removal, modification or denial of access to the App, our
website, Services or Content, suspending or terminating the Services, or other
appropriate action in relation to any suspected or alleged breach of this
Agreement.
11.
11. Other legal
matters
This clause is important and sets out certain of
ours and your legal rights and obligations.
11.1.
Indemnity
11.1.1.
You must indemnify us,
including our employees, directors and agents, in full against all claims,
damages, losses, liabilities, claims, costs, expenses, demands and actions
resulting from your use of the Services, your negligence, omission, act or
breach of this Agreement.
11.2.
Intellectual property
11.2.1.
Any and all of our Intellectual
Property will continue to belong to us or our licensor(s). You may not use or
permit anyone to use any of our Intellectual Property except as may be
necessary for your lawful use of the Services or as permitted by us.
11.3.
Conclusiveness of records
11.3.1.
In the absence of fraud or
manifest error, all our records relating to the Services (including but not
limited to our overseas roaming partners) are conclusive evidence of their
accuracy and completeness.
11.4.
Transferring this Agreement
11.4.1.
You may not assign, novate or
transfer any of your rights and/or obligations under this Agreement without our
prior written consent. We may assign, novate and/or transfer all or part of our
rights and/or obligations under this Agreement to any party and will give you
notice of this.
11.5.
Changes
11.5.1.
We may from time to time change
any of these terms & conditions and/or any other applicable terms and
conditions for the Services you subscribe for. We may also from time to time
withdraw, suspend, or change any of the Services. We will try, where we
reasonably can, to give you advance notice of such changes, and we will notify
you of such changes in writing or via our website, or such other form as we may
decide. The display of the revised terms & conditions on our website will
constitute notice of the changes. If you continue to use the Services, you will
be taken to have accepted the changes.
11.6.
Matters beyond our control
11.6.1. We will not be liable for any delay or failure in
performance under this Agreement resulting from matters beyond our control.
These include acts of God, requirements of any governmental or regulatory
authority, war, national emergency, acts of terrorism, accident, fire,
lightning, equipment failure, cyberattacks (including any type of offensive
manoeuvre that targets computer information systems, infrastructure, computer
networks or personal computer devices), computer software or Software
malfunction (including due to malicious software programmes), interception of
online communication, identity theft, electrical power failure, faults,
interruption or disruption of the Network or the networks of the Service
Providers or of your equipment or the equipment of any third party, riots,
strikes, lock-outs, industrial disputes (whether or not involving our
employees) or epidemics of infectious diseases.
11.6.2. In addition, the Services may occasionally be
affected by interference caused by objects beyond our control such as
buildings, underpasses and weather conditions. When this happens, we will not
be responsible for any interruption or disruption of the Services or if you
cannot access or use the Services.
11.7.
No waiver
11.7.1.
If we do not, or if we delay,
the exercise or enforcement of any of our rights under this Agreement, we will
not be considered to have waived our rights, and our right to fully exercise
and enforce all our rights under this Agreement will not be affected.
11.8.
Confidentiality
11.8.1.
You must not use or disclose to
any person any information (other than information that is or has become
publicly available) relating to any of the Services or us which you obtain from
us or our agents in connection with this Agreement and the Service, except to
the extent necessary to comply with law, court order or any regulatory
authority.
11.9.
Entire agreement and
severability
11.9.1.
Except where stated by us,
these terms & conditions and/or other terms and conditions as otherwise
agreed between us in writing, contain the whole agreement between you and us
with respect to the Services you subscribe for, and there are no other agreements
or terms, oral or written, express or implied, which govern the provision by us
of the Services.
11.9.2. If any part of this Agreement is invalid, illegal
or unenforceable (whether in whole or in part), such provision shall be deemed
modified to the extent of such invalidity, illegality or unenforceability and
the remaining provisions of this Agreement shall not be affected.
11.10.
Rights of third parties under
this Agreement
11.10.1. Save for our Affiliates, third parties who are not
involved in this Agreement cannot enforce it under the Contracts (Rights of
Third Parties) Act (Cap 53B).
11.11.
Applicable laws
11.11.1. This Agreement is governed by Singapore law. Our
provision of the Services is subject to the Act and we are required to comply
with the directives and orders of all relevant Regulatory Authorities.
11.11.2. Both of us irrevocably submit to the non-exclusive
jurisdiction of the Singapore courts for any legal proceedings relating to this
Agreement. Either party may also refer any dispute to the Small Claims
Tribunal. If we agree with you that arbitration would be an appropriate forum,
we may jointly refer the dispute for arbitration.
11.12.
Meanings
11.12.1. This Clause sets out how certain words and phrases
are used in this Agreement.
What these words mean in this Agreement
|
"Act"
|
:
|
the Telecommunications Act, or as
applicable, the Info-communications Media Development Authority Act 2016 (No.
22 of 2016), as may be changed from time to time
|
|
"App"
|
:
|
the giga! application (as may be
changed by us from time to time) provided by us that allows you to access and
use the Services
|
|
"Affiliate"
|
:
|
any related or associate company of
StarHub Mobile Pte Ltd including their successors, assigns, employees and
agents
|
|
"Agreement"
|
:
|
the agreement between you and us
comprising these terms & conditions and other terms and conditions
applicable to the Services you and we may have agreed or accepted from time
to time
|
|
"Content"
|
:
|
all information, text, sound, music,
software, photographs, videos, graphics, data, messages, links or other
materials
|
|
"gigaSurprises"
|
:
|
series of engagement activities run
by giga! on a weekly and/or bi-weekly basis to engage actively with giga!
customers who may log into the App to enjoy giveaways and/or promotions
|
|
"IMDA"
|
:
|
Info-communications Media Development
Authority of Singapore, its successors and assigns
|
|
|
|
|
"Network"
|
:
|
all networks owned, maintained or
operated by, and/or leased/licensed to us through which we provide the
Services to you
|
|
|
|
|
"PIN"
|
:
|
personal identification number
|
|
"Regulatory Authority"
|
:
|
IMDA, its successors and/or assigns
|
|
"Services"
|
:
|
our giga!, giga or g mobile services
and the App as may be changed by us from time to time and any other
info-communications or other services, products or applications which we
and/or the Service Providers provide to you including any value-added
features and promotions
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"Service Provider"
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any third party service provider
involved in providing the Services to you and/or on whose behalf we are
billing, including without limitation any network operator or
telecommunication service provider
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"SIM"
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Subscriber Identification Module
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"Taxes"
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any and all taxes, goods and services
tax, duties, levies and other similar charges imposed under any law in
respect of the provision of the Services or on any charges or payment due
from or payable by you to us
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"us" or "we"
or " our"
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StarHub Mobile Pte Ltd (Reg. No.
200000646C) and includes their successors, assigns, employees and agents
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"you" or "your"
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the person who uses or intends to use
the Services (including his or its successors and permitted assigns) and
anyone appearing to us to be acting with that person's authority or
permission
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Any decision to be made by us or actions that we
may take in this Agreement may be made at our sole discretion.
Block All Services: Suspend Line Terms & Conditions
1. The self-service suspend line feature is an optional feature you can use to suspend their mobile services in the event of a suspected compromise of their mobile line.
2. The feature can be accessed through the giga! App or website and is specific to your respective mobile lines.
3. All local voice, data, SMS and roaming services associated with the mobile line will be suspended within three (3) hours upon your successful submission of suspension request.
4. You can still access the functions below even after you have suspended your mobile line(s):
- Replace lost SIM request
- Report faulty SIM request
- Post port in request
- Line cancellation request
- Change plan
- Sign up/port in flow
- Change SIM request
5. For security purposes and at giga's sole discretion, you may be asked to verify your ID on record before performing the suspension.
6. You may resume all services for your mobile line(s) via the giga App or website. For security purposes, you will need to perform ID verification using Singpass or Digital eKYC before services are resumed.
7. Monthly renewal charges (as per your mobile line's base plan) will continue to be payable while the mobile line(s) is under suspension.
8. If there is non-payment of the monthly base plan renewal charges and/or if we are unable to make the deduction or settlement of the said charges with the relevant bank for any reason whatsoever during the self-initiated mobile line suspension period, you will be deemed to be in breach of your payment obligations and we shall be entitled to suspend and/or terminate your account without notice and liability. We will not be liable to you for damages and costs in the event of such suspension and/or termination. Please note that we will further be unable to reconnect your mobile line and number.
giga Birthday Surprise Promotional Terms & Conditions
1. This Birthday Surprise promotion ("Promotion") is valid from 1 February 2021 onwards ("Promotional Period").
2. This Promotion applies to existing giga! customers who already have an existing active giga! plan(s) under his/her account over the Promotion Period.
3. Under this Promotion, all eligible customers will enjoy free local data, local minutes and local SMS for all the active giga! lines under his/her account. All usage consumed within 00:00hrs and 23:59hrs on the eligible customers’ birthday will be free of charge and will not be consumed from the customers’ plan bundle.
4. The Promotion is for your own personal use and is subject to our fair usage policy. If we determine that you have exceeded our fair usage policy beyond a threshold at any time during your birthday as determined by us in our absolute discretion, we may impose a speed limit on the applicable Service. Any speed limit imposed will be lifted at the end of your birthday 23:59hrs.
5. This Promotional is only available for a specific period of time as may be notified by us from time to time at our absolute discretion. We reserve the right to determine the validity period of this Promotion.
6. This promotion is not available for gigaBuddy Plans.
giga and TrustBank Promotion Terms & Conditions
- Unless otherwise notified by giga!, this giga and Trust Bank Partnership Promotion (“Promotion”) is valid from 22 Jan 2024 until 31 Dec 2024.
- This Promotion applies to the following subscribers who applies the Trust Bank promo code.
- new giga! subscriber; and/or
- existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account.
- The Promotion is only valid for the plans listed below.
- For the 200GB base plan, you are required to key in “TRUSTGIGA330” Promo Code to enjoy the Promotion below.
- you will enjoy 400GB local data for the first 6 months, with 1000 mins and 1000 SMS at $20.37 per month. Data bundle automatically reverts to 200GB per month from month 7. Bonus 130GB data cannot be rolled over.
- All other plans not listed above are not eligible for this Promotion.
- Bonus 200GB data awarded as part of this Promotion cannot be rolled over to the next month. Usage of local data will start from Bonus data, Rollover data accumulated, followed by base plan data. Rollover unused base plan data for another 2 renewal cycles, capped at 200GB for the 200GB base plan.
- Customers are required to key in the respective Promo Code listed in Clause 3.1 and 3.2 above when signing up for the giga! line in order to enjoy the Promotion. No refunds will be awarded to customers who do not enter Promo Code.
- Promo Codes are not stackable and only 1 promo code can be used per new mobile line purchased. Referral codes cannot be stacked with this promotion.
“Refer a Friend” Promotional Terms & Conditions
- Promotion
- Unless otherwise notified by giga!, this promotion is valid till 28 Feb 2025, date inclusive (“Promotion Period”).
- gigaBucks (as defined in clause 4.1 below) will be credited to your gigaWallet for each successful referral verified by us during the Promotion Period.
- Eligibility
- In order to be eligible for this promotion, you must be an existing giga! subscriber with an active giga! line.
- Mechanics of Promotion
- For this promotion, you can refer to us any:
- new giga! subscriber; and/or
- existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her account and such individual will be referred to as “your Friend”.
- You must share the details of this promotion (including these terms & conditions) with your Friend so that your Friend is aware of and agree to them.
- To successfully refer your Friend, he or she must enter your unique referral code when signing up for the giga! line (“Referral Code”) which you can obtain from the giga! app. Once the Referral Code is applied at checkout, your Friend will enjoy $2 off his or her first month’s subscription fees for any 10GB, 50GB, 150GB and 200GB base plans (“Discount”). Our prevailing prices will apply from the second subscription month onwards. The Discount does not apply to any other plans not stated in this clause.
- For each successful referral, we will credit $2 gigaBucks for any 10GB, 50GB, 150GB and 200GB base plan your Friend successfully activates. No gigaBucks will be credited for any other plans that your Friend subscribes to.
- Upon every 5th successful referral, we will credit $5 gigaBucks for any 10GB, 50GB, 150GB and 200GB base plan your Friend successfully purchases and activates. No gigaBucks will be credited for any other plans that your Friend subscribes to.
- gigaBucks
- gigaBucks credited will be available for your use within 90 days from the date of credit (“Validity Period”). Any and all unutilized gigaBucks will be automatically and immediately forfeited upon the expiry of the Validity Period. No refunds or extension of the Validity Period will be granted under any circumstances.
- gigaBucks cannot be transferred and cannot be exchanged for cash, other benefits or kind and can only be used solely in accordance with these terms & conditions.
- gigaBucks will be automatically used to offset your monthly giga! mobile subscription charges, whether in part or in whole.
- You may opt to use gigaBucks to purchase extras or optional giga! services from us where such gigaBucks are sufficient.
- If there are insufficient gigaBucks in your gigaWallet, you shall be solely responsible for all charges incurred and purchases made via your giga! account, and such charges and purchases shall be charged via the debit or credit card tied to your account.
- gigaBucks in your gigaWallet will be deducted and treated (for example, the Validity Period of gigaBucks) on a first-in-first-out basis.
- Our rights
- If we suspect that you are participating in this promotion and/or allowing your Friend to participate in this promotion for fraud, misconduct, improper, inappropriate, dishonest or any other illegal purpose (for example, without limitation, set up fraudulent account, set up an account using a non-consenting third party’s information or stolen information), we reserve the right, as may be determined by us in our absolute discretion, to carry out any or all of the following, without notice and liability to you:
- decline your referral of your Friend;
- decline your Friend’s redemption;
- claw-back your gigaBucks or charge you for it as a debt owed by you to us;
- claw-back your Friend’s Discount or charge your Friend for it as a debt owed by your Friend to us;
- suspend or terminate your giga! line and/or account; suspend or terminate your Friend’s giga! line and/or account; and/or
- blacklist you and/or your Friend.
We also reserve the right to refer your actions to the relevant authorities and will comply with directions or guidelines issued by them, without notice and liability to you.
Our decision shall be final and conclusive.
- Changes
- We reserve the right to change, suspend or terminate this promotion (whether in part or whole), and/or any of these terms & conditions, at any time, at our absolute discretion, without prior notice and liability.
- Acceptance
- By participating in this promotion, you shall be taken to accept and agree to:
- all these terms & conditions and any amendments thereof;
- receive communications by us via email, phone, SMS and/or in-app notifications in accordance with our prevailing Privacy Policy as set out at www.giga.com.sg or such other link as may be notified by us from time to time; and
- our prevailing giga! Mobile Terms & Conditions as set out at www.giga.com.sg or such other link as may be notified by us from time to time.
giga COMEX Online Sale Promotion Terms & Conditions
- Unless otherwise notified by giga!, this giga COMEX Online Sale Promotion (“Promotion”) is valid from 30 Aug 2024 until 1 Sep 2024.
- This Promotion applies to the following subscribers who signed up for the $12, 100GB giga plan.
- new giga! subscriber; and/or
- existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account.
- The Promotion is only valid for the plans listed below.
- For the $12, 100GB 4G base plan, you will enjoy 100GB local 4G data with 300 mins and 300 SMS at $12 every month. You will get free 1GB gigaRoam APAC upon successful activation of your giga line on the first month.
- All other plans not listed above are not eligible for this Promotion.
- giga reserves the right to select the daily winners for the Promotion:
- 30 Aug, Friday: 3 winners will win a limited edition giga skateboard (worth $60)
- 31 Aug, Saturday: 3 winners will win a giga Mystery Bag (worth $40)
- 1 Sep, Sunday: 3 winners will win a $20 Challenger e-voucher
- Referral codes can be stacked with this promotion.
giga's Port-In Exclusive Promotion Terms & Conditions
- Unless otherwise notified by giga!, this giga Port-In Promotion (“Promotion”) is valid from 9 Oct 2024 until 31 Dec 2024.
- This Promotion applies to the following subscribers who applies the exclusive promo code "JOINGIGA180".
- new giga! subscriber; and/or
- existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account.
- The Promotion is only valid for the plans listed below.
- For the $10.19 4G plan, you are required to key in “JOINGIGA180” Promo Code to enjoy the Promotion below.
- you will enjoy 180GB local data for the first 6 months, with 300 mins and 300 SMS, and 2GB roaming data every month at $10.19 per month. Data bundle automatically reverts to 20GB per month from month 7. Bonus 160GB data cannot be rolled over.
- All other plans not listed above are not eligible for this Promotion.
- Bonus 160GB data awarded as part of this Promotion cannot be rolled over to the next month. Usage of local data will start from Bonus data, Rollover data accumulated, followed by base plan data. Rollover unused base plan data for another 2 renewal cycles, capped at 20GB for the 20GB base plan.
- Customers are required to key in the respective Promo Code listed in Clause 3.1 and 3.2 above when signing up for the giga! line in order to enjoy the Promotion. No refunds will be awarded to customers who do not enter Promo Code.
- Promo Codes are not stackable and only 1 promo code can be used per new mobile line purchased.
- Changes
- We reserve the right to change, suspend or terminate this promotion (whether in part or whole), and/or any of these terms & conditions, at any time, at our absolute discretion, without prior notice and liability.