Mobile Terms & Conditions

In order to use the Services, you must have downloaded the App on your mobile telephone or handset and agree to our "App and Website Terms & Conditions and Privacy Policy". These are the terms & conditions relating to the Services and they may be updated by us from time to time. The most recent version will apply and will be available on the App or our website.

 

1.       Eligibility:

1.1.              You can subscribe for the Services if you are at least 18 years old. We may refuse to provide Services at our discretion.

2.      How to sign-up:

2.1.            You can sign-up for the Services via the App.

2.2.          You must follow our sign-up process and provide all correct information and supporting identification documentation (including but not limited to NRIC and employment pass) as requested in the sign-up process. In the event of any non-submission or non-approval of identification documentation, we reserve the rights to decline your request, recall and release the mobile number you have selected.

2.3.          You will need to verify your account with a valid identification ( ID ) within 7 working days from the date of signing up for your giga! plan/line/the Services. You will receive a notification via email and/or giga! App to update your account with a valid ID for verification.

2.4.          If you do not successfully verify your account with a valid ID within 7 working days from the date of signing up for your giga! plan/line/the Services, we reserve the right to terminate your giga plan/line/the Services immediately without further notice and liability. No refunds will be given to you under any circumstances.

2.5.          If you wish to retain your active non-giga! postpaid mobile number, you can request for Port-In Service.

2.5.1.        Port-In Service is a service provided by giga! which allows you to port-in your line from your current mobile service provider ( Donor ) to a giga! line. When you select the option to port-in, you consent to the release of your information to a third party central number port service provider and/or the Donor for the purpose of activating the Port-In Service.

2.5.2.      For your Port-In Service request to be successful, you must ensure the following conditions are fulfilled: (i) the non-giga! mobile line to be ported-in is an active postpaid number. Prepaid mobile lines are not supported; (ii) the non-giga! mobile line is registered under the same full name and ID as the giga! line you have registered with us, giga! is not able to perform Transfer of Ownership for customers; and (iii) you have paid all outstanding charges (if any) to the Donor prior to the commencement of the Port-In Service.

2.5.3.      Upon successful completion of the Port-In Service, your existing contract with the Donor will terminate automatically.

2.5.4.      If your Port-In Service request is rejected by giga! due to any outstanding issues with the Donor, you shall resolve these outstanding issues with the Donor directly. If you fail to resolve any outstanding issues with the Donor, your Port-In Service request will be unsuccessful. However, you can continue to enjoy the Services on the new giga! mobile number that has been allocated to you. There will be no refund of fees for any reason related to unsuccessful Port-In Service request.

3.      Services:

3.1.            The Services are provided on a post-paid basis and based on a SIM-only plan. Unless otherwise agreed by us, you can sign up a maximum of 10 lines under your name or account, or any other limit which we may impose from time-to-time.

3.2.          The Services start on the day the SIM card is activated and will continue for the calendar month of activation.

3.3.          The Services will be automatically renewed for successive periods of 1 calendar month each ("renewal cycle") unless terminated in accordance with these terms & conditions.

3.4.          The Services consist of a base plan and extras or optional services, if subscribed by you. We reserve the right to decline requests, cancel or amend orders at our sole and absolute discretion.

3.5.          giga! Plans Offered:

3.5.1.        Base plans and pop-up plans, with each plan consisting of the following components ("Base Plan"):

Item	Amount
Local data in excess of the plan's allocated data	Chargeable per KB
Local outgoing minutes	Chargeable per minute
Local outgoing SMS	Chargeable per SMS
Local incoming minutes and SMS	Free
Caller number display	Free
Asia roaming data (to Malaysia, Thailand, Indonesia, India and South Korea) in excess of the plan's allocated data	Chargeable per KB
International roaming data (international, to 48 destinations – see list of countries in clause 3.12.2 under gigaRoam Global) in excess of the plan's allocated data	Chargeable per KB

(i)           giga reserves the right to work with any roaming operator of our choice. For monthly roaming entitlements to Malaysia, Thailand, Indonesia, India and South Korea, the roaming operators we currently work with (subject to change) are:

Country	Network Operator
Malaysia	Maxis, U Mobile
Indonesia	Indosat, Telkomsel
Thailand	True Move, DTAC
South Korea	SK Telecom, KT Corp
India	Airtel, BSNL, Vodafone Idea

3.5.2.      gigaBuddy plan, with the plan consisting of the following components ("gigaBuddy Plan"):

Item	Amount
Local data in excess of the plan's allocated data	Chargeable per KB
Local incoming SMS	Free

 

3.6.          gigaBuddy Plan

3.6.1.        As gigaBuddy plan is a data-only plan, subscribers will not be able to (i) send SMSes, (ii) make or receive calls (no talktime), and (iii) enjoy Caller ID service.

3.6.2.      gigaBuddy plan is only available to and purchasable by existing giga! subscribers. You will be required to have an active Base Plan in order to purchase the gigaBuddy Plan.

3.6.3.      In the event that the Base Plan is terminated during the subscription term of the gigaBuddy Plan, the gigaBuddy Plan will continue to subsist until the end of the subscription term. However, the subscriber will not be allowed to purchase another gigaBuddy plan unless he has an active Base Plan.

3.6.4.      The gigaBuddy Plan counts towards the maximum quota of ten (10) giga! lines that each subscriber can sign up for under one name / account ("Quota"). There is no limit to the number of gigaBuddy lines that a subscriber can sign up for provided that the Quota is not met.

3.6.5.      The gigaBuddy Plan can be upgraded to a Base Plan via the App. Once the line has been successfully upgraded to a Base Plan, the line cannot be changed back to the gigaBuddy Plan.

3.6.6.     A Base Plan cannot be changed to a gigaBuddy Plan.

3.6.7.      The gigaBuddy Plan is not eligible for gigaSurprises, giga Birthday Surprises, giga gifting features, or the Refer a Friend promotion.

3.6.8.      A subscriber of the gigabuddy Plan is able to purchase as add-ons all Extras in clause 3.10 below, save for the IDD pack, SMS pack and Talktime pack.

3.7.          Rock 'n' Rollover data under the Base Plan and gigaBuddy Plan:

3.7.1.        "Rock 'n' Rollover data" refers to any unused data only from your Base Plan and gigaBuddy Plan (not the Extras) left in your wallet at the end of a renewal cycle:

(i)              which is rolled over to the immediately following or next renewal cycle for a maximum of 2 renewal cycles; and

(ii)            such data will be capped to the relevant Base Plan's data entitlement regardless of the actual amount accumulated. For example, a maximum of 10GB in the case of a 10GB gigaBuddy Plan or 100GB in the case of a 100GB Base Plan.

3.7.2.      Rock 'n' Rollover data is only valid for 2 renewal cycles which occurs one after another. Any unutilized rollover data will be automatically and immediately forfeited upon the lapse of 2 renewal cycles.

3.7.3.      Data usage priority from the Rock 'n' Rollover Data wallet will follow the first-in-first-out logic.

3.7.4.      Rock 'n' Rollover data is only valid when all monthly renewal payments are paid on time. Otherwise, we reserve the right to forfeit all data accumulated in your Rock 'n' Rollover Data wallet.

3.7.5.      Rock 'n' Rollover data will be forfeited when you change plan.

3.7.6.      Unutilised Rock 'n' Rollover data is not redeemable for cash or credit, and cannot be transferred to any other account (including other accounts under your name) or to any other person or party under any circumstances.

3.8.          Payment(s) for Base Plan and gigaBuddy Plan:

3.8.1.        The Base Plan/gigaBuddy Plan and Service will start on the day your SIM card or eSIM is activated.

3.8.2.      There will be monthly recurring fees payable under the Base Plan/gigaBuddy Plan.

3.8.3.      Payment for monthly recurring fees is made at point of sign up.

3.8.4.      Change of plan will take place at the start of the next month or renewal cycle. All data accumulated in your Rock 'n' Rollover wallet will be forfeited when you change plan.

3.8.5.      You will need to select one of the available payment options.

3.8.6.      All items or amounts paid are not refundable.

3.8.7.      The Base Plan/gigaBuddy Plan will be renewed every month or renewal cycle unless otherwise terminated in accordance with these terms & conditions.

3.9.       Pop-up plan:

3.9.1.      Pop-up plan is only available for purchase during a specific period of time as may be notified by us from time to time at our absolute discretion.

3.9.2.    Pop-up plan applies to all new giga! customers (new sign ups and port-in customers). Existing giga! customers will not be able to change their existing plans to this pop-up plan.

3.9.3.    We reserve the right to determine the validity period of each pop-up plan.

3.9.4.   Pop-up plans are "seasonal". Depending on the nature of the pop-up plans and their terms of offer, each pop-up plan may differ in entitlements, including data, SMS and voice minutes.

3.9.5.   Once you have purchased or changed to the pop-up plan, you may continue and remain on the pop-up plan until: (i) you decide to change to a different plan; or (ii) you terminate your giga! line on the pop-up plan, whichever is earlier.

3.9.6.   Once you have changed from a pop-up plan ( "earlier pop-up plan") to a different plan, you will not be able to switch back to the earlier pop-up plan unless the terms of offer of the earlier pop-up plan allows you to do so.

3.9.7.    Unless otherwise stipulated by us, all other services and extras that are applicable to the Base Plan are applicable to the pop-up plan as well.

3.10.          Extras: In addition to the Base Plan above, you can subscribe to extra services as may be offered by us from time to time as part of the Services ("Extras"). These Extras are set out below and described in detail in the clauses that follow:

Extras	Description
Data, SMS and Talktime pack	Refer to clause 3.11
gigaRoam pass	Refer to clause 3.12
IDD pack	Refer to clause 3.13
$10 gigaBucks pack	Refer to clause 3.14

3.11.        Data, SMS and Talktime Pack:

3.11.1.      You can sign up for Data, SMS and Talktime pack to instantly top up your local mobile data, SMS and talktime at any time via the App or our website.

3.11.2.    You can sign up for Data, SMS and Talktime pack multiple times. However each sign-up will be valid and aligned to your current renewal cycle.

3.11.3.    Payment for Data, SMS and Talktime pack is made at the point of purchase.

3.11.4.    You will need to select one of the available payment options.

3.11.5.    All Data (4G), SMS and Talktime packs will immediately and automatically expire at the end of the existing month or renewal cycle without notice. Any unused balance of Data (4G), SMS and Talktime pack will also be immediately and automatically forfeited without notice. Data from Data pack will not be accumulated in your Rock 'n' Rollover data wallet.

3.12.        gigaRoam pass Asia Pacific ("gigaRoam APAC") and international ("gigaRoam Global"):

3.12.1.      You can sign up for gigaRoam pass if you intend to use data overseas. You cannot use voice (including but not limited to outgoing and incoming voice calls and outgoing SMS) overseas. Incoming SMS that you may get overseas is free.

3.12.2.    The Services can only be used in selected supported destinations as determined by us. The current list of eligible destinations under gigaRoam APAC and gigaRoam Global are set out in the table below. We may change this list from time to time without prior notice to you.

gigaRoam APAC (14 destinations)	gigaRoam Global (48 destinations)
Australia	Australia
China	Austria
Hong Kong	Bangladesh
Indonesia	Belgium
Japan	Brunei
Macau	Cambodia
Malaysia	Canada
Myanmar	China
New Zealand	Croatia
Philippines	Czech Republic
South Korea	Denmark
Taiwan	Finland
Thailand	France
Vietnam	Germany
	Greece
	Hong Kong
	Hungary
	Iceland
	India
	Indonesia
	Ireland
	Israel
	Italy
	Japan
	Luxembourg
	Macau
	Malaysia
	Malta
	Myanmar
	Netherlands
	New Zealand
	Norway
	Philippines
	Poland
	Portugal
	Qatar
	Russia
	South Korea
	Spain
	Sweden
	Switzerland
	Taiwan
	Thailand
	Türkiye
	United Kingdom
	United Arab Emirates
	United States of America (USA)
	Vietnam

3.12.3.    Payment of gigaRoam pass is made at point of purchase using the available payment options.

3.12.4.    gigaRoam pass will be activated when its first usage has been detected by our overseas roaming partner's network.

3.12.5.    gigaRoam pass will be valid for 5 or 15 days (depending on your choice) from date of activation.

3.12.6.   If your gigaRoam pass is not activated within 90 days from its date of purchase, it will be immediately and automatically forfeited from your account without notice. No refunds will be made to you in such an event.

3.12.7.    You can select your preferred overseas network in the supported countries as gigaRoam pass is not network-locked.

3.13.       IDD pack:

3.13.1.      IDD means International Direct Dialling calls.

3.13.2.    You can purchase IDD pack at any time via the App or our website.

3.13.3.    The IDD pack comes with $5 credit per pack for usage. You can sign up for a new $5 pack to instantly top up your IDD credits at any time via the App or our website.

3.13.4.   You can sign up for IDD pack multiple times. However each sign-up will be valid and aligned to your current renewal cycle.

3.13.5.   There are 234 supported destinations for IDD calls. The IDD rates can be referred to via the App or our website. IDD rates can be updated anytime without prior notice or liability.

3.13.6.   IDD usage and charge are rounded up to the nearest minute.

3.13.7.    Payment for IDD pack is made at the point of purchase. You will need to select one of the available payment options.

3.14.       $10 gigaBucks pack:

3.14.1.      You can purchase $10 gigaBucks pack to instantly top up your gigaWallet at any time via the App or our website. The $10 gigaBucks pack will be charged at $10 and is not impacted by the GST hike to 9% from 1 Jan 2024.

3.14.2.    You can purchase $10 gigaBucks pack multiple times. However each $10 gigaBucks pack will be valid for 90 days upon date of purchase.

3.14.3.    Payment of the $10 gigaBucks pack is made at the point of purchase and will be via credit/ debit card only. Usage of gigaBucks to offset this $10 gigaBucks pack is not allowed.

3.15.       gigaBucks:

3.15.1.     gigaBucks credited will be available for your use within 90 days from the date of credit ("Validity Period"). Any and all unutilized gigaBucks will be automatically and immediately forfeited upon the expiry of the Validity Period. No refunds or extension of the Validity Period will be granted under any circumstances.

3.15.2.     gigaBucks cannot be transferred and cannot be exchanged for cash, other benefits or kind and can only be used solely in accordance with these terms & conditions.

3.15.3.     gigaBucks will be automatically used to offset your monthly giga! mobile subscription charges, whether in part or in whole.

3.15.4.     You may opt to use gigaBucks to purchase extras or optional giga! services from us where such gigaBucks are sufficient.

3.15.5.     If there are insufficient gigaBucks in your gigaWallet, you shall be solely responsible for all charges incurred and purchases made via your giga! account, and such charges and purchases shall be charged via the debit or credit card tied to your account.

3.15.6.     gigaBucks in your gigaWallet will be deducted and treated (for example, the Validity Period of gigaBucks) on a first-in-first-out basis.

3.16.       Usage: You will not get bill shocks for the Services as we will not charge you beyond what you have subscribed and paid for. No excess charges will be charged. All data, outgoing minutes, outgoing SMS and IDD calls will stop upon full utilisation. You will not be able to use excess data, outgoing minutes, outgoing SMS and IDD calls above and beyond what you have subscribed and paid for. You will, however, continue to receive incoming minutes and incoming SMS as they are free.

3.17.       Usage alerts: You can set your preference for local and roaming data alerts so that you know how much data you have consumed and so that you can plan ahead and top-up data before your data runs out. You will be notified of such alerts via in-app notification and SMS.

3.18.        Data usage priority: Subject to these terms & conditions, your data will be deducted according to the following list of priority, with an item above having priority over the item below it:

3.18.1.      For local data:

a.      free bonus data (if any, which may be offered during promotions)

b.      data under any of the Extras

c.      data from Rock 'n' Rollover data (if any)

d.      data entitlement from Base Plan/gigaBuddy Plan

3.18.2.    For roaming data:

a.      activated gigaRoam APAC or Global packs

b.      monthly roaming data included in any relevant base plans

c.      purchased gigaRoam APAC or Global packs yet to be activated (packs with earlier expiry will be activated and utilised first). gigaRoam packs will only be activated when any previously activated packs and/or monthly roaming data is fully utilised if the activated packs and/or monthly roaming is applicable for that destination.

3.19.       Send a gift with giga:

3.19.1.      Existing giga! subscribers who are in Active subscriber status will be eligible to send a gift to another existing giga! mobile number who is in Active subscriber status.

3.19.2.    All Extras listed in Clause 3.10 can be gifted, and a $0.30 gifting fee applies per transaction. The $0.30 gifting fee will be charged at $0.31 due to the GST hike to 9% from 1 Jan 2024.

3.19.3.    There is a validity period for each Extra gifted and will expire accordingly

a.      $10 gigaBucks pack: Valid for 90 days upon gift purchase date;

b.      gigaRoam APAC/Global: Valid for 5/15 days respectively from recipient's date of arrival at his / her travel destination;

c.      IDD pack, Data/SMS/Talktime pack: Valid till the recipient's next Service renewal date;

d.      All expired Extras will expire automatically at the end of the validity period without notice. There will be no returns of refunds for any unused value of gigaBucks.

3.19.4.   Payment for gifts can be via credit/ debit card only. Usage of gigaBucks to offset the gift payment is not allowed. You will be charged for the gift immediately upon purchase.

3.19.5.   You can purchase a gift for your friend at any time via the App or our website.

3.19.6.   Subscribers of the gigaBuddy Plan will not be eligible to send and/or receive a gift to / from another existing giga! mobile number.

3.20.       Customer service support: We provide customer service support on various digital channels via the App, our website, giga Facebook Messenger and giga WhatsApp. While we try to provide effective and timely customer service support, response times may take longer during peak periods.

3.21.      In the course of your interaction with the members of our customer service support team, you may request for or receive quotations of prices for some of our Services. Unless otherwise stated, the prices quoted will be at the prevailing rates on the date of quotation. We seek your understanding that these quoted prices may no longer be valid at the date of subscription. If you do choose to proceed with subscription, the prevailing rates at the time of purchase will be applicable.

3.22.        Prices and payment

3.22.1.      Unless otherwise stated by us, all prices listed on the App and our website are inclusive of 9% GST, which will be adjusted based on prevailing GST rates.

3.22.2.    All items or fees paid are non-refundable or exchangeable for cash, kind or any service or product.

3.22.3.    There will be no returns or refunds for any unused value of lost, damaged or not activated SIM cards or unused, expired, cancelled or terminated plans, including but not limited to the Base Plan, gigaBuddy Plan and Extras.

3.22.4.    Once you subscribe for and receive any of our Services, you must pay for the Services even if they are used by someone else (whether with your consent or your knowledge).

3.22.5.    We will only charge you for the Services you subscribe for. Our charges are calculated based on our records or, where applicable, the records given to us by a Service Provider.

3.22.6.    You are responsible for all Taxes (including GST).

3.22.7.    You can pay for the Services via recurring payment through acceptable credit or debit cards or other payment modes as may be determined by us from time to time.

3.22.8.    All credit and debit cards used must be valid.

3.22.9.    By signing up for recurring credit/debit payment, you and the cardholder agree to us debiting the relevant fees billed to the relevant line or account as nominated.

3.22.10. The recurring credit/debit payment will continue to be in effect until you terminate it or until we receive a notification from the cardholder's card issuing bank. We reserve the right to terminate the recurring credit/debit payment arrangement at any time in our discretion.

3.22.11.    If we are unable to make the deduction or settlement with the relevant bank for any reason whatsoever, you will be deemed to be in breach of your payment obligations and we shall be entitled to suspend and/or terminate your line or account without notice and liability, and we will not be responsible to you for such suspension and termination.

3.22.12.  You use the recurring bill payment arrangement by credit card at your sole risk. To the fullest extent allowed by law, we do not give any assurances or guarantees, either express or implied, in relation to such recurring bill payment arrangements. We will not be liable for any loss, cost, delay, error, neglect or omission in facilitating the payment under such recurring bill payment arrangement by credit card, or any unsuccessful payment.

3.22.13.  While we do our best to ensure that the charges are as up to date as possible at the point of purchase, charges you incur for the Services could be included in the bill in the subsequent renewal cycle.

3.22.14. Each bill is conclusive evidence against you of the accuracy and completeness stated in it. You must pay all charges or fees without any counterclaim, deduction, set off or withholding.

3.22.15. If you do not agree with any of the charges or fees, you should immediately not continue with your purchase of the Services, otherwise you shall be deemed to have accepted and agreed to these terms and conditions, including charges or fees.

3.22.16. In the event that refunds are approved and refunded to you, the processing period for refunds will take up to 7 working days. We reserve the right to determine the method of refunds.

3.23.      Suspension:

3.23.1.    When your line or account is suspended, you will not be able to use any data, make any outgoing calls or minutes or outgoing SMS. In order to resume the Services, you must make payment as soon as possible. We reserve the right to charge a one-time Reconnection Fee to resume your full service.

3.23.2.  Where you have obtained your mobile number from us, you may even lose your right to continue to use such mobile number even after you have made payment. Mobile numbers are not owned by you and we reserve the right to take back and release the mobile number you have obtained from us in the event of your non-payment or delayed payment.

3.24.      Cancellation or termination:

3.24.1.    If you wish to cancel or terminate the Services or line to avoid a renewal purchase, you can do so via the App (or our website if allowed by us) and cancellation has to be requested at least 3 working days prior to the renewal date of the Services or line. Unless provided in Clause 3.25.2 below, any cancellation or termination of the Services or line will only take effect on the last day of the month of your current renewal cycle.

3.24.2.  You continue to enjoy all the Services that have been paid for in the current month up to the last day. No refunds will be given under any circumstances.

3.25.      Port-Out Service:

3.25.1.    Port-Out Service is a service provided by giga! which allows you to port your giga! mobile line to another telecommunications provider. If you wish to request for Port-out Service, you must ensure the following conditions are fulfilled:

a.      your giga! mobile line is in active state (i.e. not cancelled or terminated)

b.      your giga! mobile line has no pending/outstanding charges.

3.25.2.  In respect of clause 3.25.1 above, in the event that your Port-Out request to another telecommunications provider is unsuccessful (for any reason) before your next billing cycle and/or before your next subscription renewal date, giga will continue to bill you and you shall be liable to pay giga subscription charges. No refunds will be given under any circumstances. You can continue to enjoy all the Services that you have paid for.

3.25.3.  Upon successful "Port-out", your giga! mobile line and/or Services will terminate immediately. There will be no refund or pro-ration for unused Services in the event that your giga! mobile line has been ported out before the end of your current subscription renewal date.

3.26.      Spam Messages: With effect from 31 October 2022, in accordance with regulatory requirements, we will introduce filtering capabilities at the network level ("In-Network Scanning") to scan all messages sent via SMS to our subscribers, regardless of whether they originate domestically or internationally, to filter out and block SMS which contain malicious uniform resource locators (i.e. URLs) (as determined in our sole and absolute discretion). The In-Network Scanning aims to reduce the number of spam SMS received by our subscribers and will be conducted in compliance with applicable law and regulatory requirements. Except as set out in these terms and conditions, we expressly exclude all other liability we may have to you, including all liability in contract, tort, negligence, misrepresentation, strict liability or statute, arising as a result of or in connection with the In-Network Scanning.

3.27.     5G Standalone (SA):

3.27.1.    The giga! 5G Standalone ( SA ) is a service which enables mobile data access on 5G SA network at no extra cost to customers.

3.27.2.  Customers who sign up for a new line with Giga from 20 May 2024 will be able to enjoy the 5G SA by default at no extra cost. Existing customers on the $18 and above 4G plans as of 14 May 2024 will be auto-converted to the corresponding 5G plans on their next renewal cycle and will be able to enjoy the 5G SA by default at no extra cost.

3.27.3.  In order for you to use our 5G SA, you must:

a.      use handsets that are approved by giga for 5G SA ( 5G SA Approved Handsets );

b.      install any necessary software updates on the 5G SA Approved Handsets;

c.      be using any giga 5G plans; and

d.      be in giga s 5G SA coverage area.

3.27.4. giga may provide, on its website, information on the 5G SA Approved Handsets. Such information (including the list of 5G SA Approved Handsets) and website may be changed from time to time.

3.28.      eSIM:

3.28.1.    eSIMs, or embedded SIMs, are digital SIM cards embedded within a device, allowing for the activation of cellular service without the need for a physical SIM card.

3.28.2.  To use a giga eSIM, you will need an eSIM compatible device and download the eSIM profile provided by giga in order to use our services. Users must follow the provided instructions for activation (either via the App or via email), which may include one-click automatic installation on your device, scanning a QR code or entering activation codes.

3.28.3.  eSIMs are offered on all giga plans. In order for you to use our eSIM, you must:

a.      use handsets that are approved by giga ( eSIM Approved Handsets );

b.      install any necessary software updates on the eSIM Approved Handsets; and

c.      be using any giga base plans.

3.28.4.  There is no limit to the number of eSIM profiles that can be generated for each giga subscriber line. An eSIM fee of $1.00 applies for each eSIM generation.

3.28.5.  You may only use one (1) eSIM profile across devices at any one time. Once the eSIM profile is installed on a device, all previous eSIM profiles for the same subscriber line will be deactivated.

4.     Your responsibilities
This clause describes your obligations to us if you wish us to provide the Services.

4.1.            Your relationship with us

You must:

4.1.1.          provide accurate and complete information to us, and inform us immediately if there are any changes to the information you gave us;

4.1.2.        pay all charges for the Services you subscribe for, even where there is any suspension, interruption or loss of the Services, and you must pay charges for any disconnection and/or re-connection of the Services (if any), whether this was caused by your request or your default;

4.1.3.        comply with all applicable laws, rules and regulations, and any requirements or restrictions which we or the Service Providers may impose on the use of the Services;

4.1.4.        comply with all instructions, notices or directions issued by us; and

4.1.5.        take all reasonable steps to prevent fraudulent, improper or illegal use of the Services.

4.2.          Your use of the Services
You must be responsible for the use of the Services you subscribe for. This would include:

4.2.1.        obtaining the appropriate permission if you use the communication services or equipment of third parties to access the Services;

4.2.2.      not using or allowing the Services you subscribe for to be used in any unlawful way or in a way that could give rise to civil or criminal liability. This would include:

a.      posting, soliciting, transmitting or disseminating Content which may be misleading, defamatory, offensive, indecent, objectionable or illegal, or which may cause annoyance, harassment or anxiety to anyone, including junk/spam mail, solicitations, or distributing mail to any party who has not given permission to be included in the distribution. Junk/spam emails do not have to be sent from your account or our Network to violate this Agreement. Emails sent by or through a third party that advertises or directs traffic or links to your account is considered sent by you. If someone alleges that you have breached any of these terms, we can require you to give evidence that you have not including adducing evidence of a "Confirmed Opt-In" mailing list where applicable;

b.      if relevant, forging or issuing misleading message headers to mask the originator of the message or employing any other method to disguise or mislead anyone on the source or quantity of the emails transmitted;

c.      posting, soliciting, transmitting, disseminating, advertising or storing Content that is pornographic or contains malware such as computer viruses, worms, trojan horses, time bombs, cancelbots or any other harmful, damaging or destructive programmes;

d.      illegally, or without appropriate authority, accessing any part of the Services, the Network or any third party equipment, accounts, systems or networks to which you can connect through the Services (directly or indirectly), or doing anything as a precursor to such an attempt (including port, stealth, security or penetration scans or other illegitimate information gathering activity) on our servers or network or the Service Providers;

e.      disrupting or undermining the security of the networks and systems connected to the Services, or violating the rules and regulations of such networks. This can include failing to update the App or accessing websites that are known to be vulnerable to malicious activity;

f.        if relevant, collecting and/or disseminating information about others or their email addresses without their consent;

g.      violating anyone's rights, including their intellectual property and privacy rights, or anyone's uninterrupted use of the Services or any networks, for any fraudulent, illegal or improper purposes;

h.      reselling or providing any part or component of the Services, whether for profit or not, to third parties without our prior written consent;

i.         advertising, transmitting, facilitating or making any Content, product or service available that may breach this Agreement;

j.         doing anything to generate excessive Network traffic beyond what is normal and reasonable, cause congestion to the Network, or cause any disruption, interference, interruption or degradation in the Network or our Services; and

k.       doing anything, even if it is lawful, that we decide is harmful to our customers, operations, reputation, goodwill or customer relations.

4.2.3.      You agree that these restrictions are reasonable and necessary for the operation, management and maintenance of the Network. However, if any of the restrictions are held by a court to be invalid for any reason, but would be valid or effective if any part of its wording were deleted, you agree that the restriction shall apply to you with such deletions or amendments made so that it is valid and effective at law.

5.     Security
Your secrecy and security are important. This clause describes the actions you must take to protect the security of the Services.

5.1.            Please keep your login identification, passwords, PINs and other private information confidential. You are solely responsible for all activities that occur under your accounts, even without your consent or knowledge. If you use any login identification, password or PIN that we deem to be insecure, that would be a breach of this Agreement.

5.2.          We may refuse, change or remove login identification, password(s) or PIN which we deem inappropriate or offensive.

5.3.          You must take immediate action to remedy the situation if you discover or suspect that there has been any unauthorised use of your login identification, password(s) and/or PIN or that your account security has been compromised, including by immediately informing us and changing your password(s) and/or PIN.

5.4.         You should change your password(s), PIN or any other security identification regularly for your security.

5.5.         We are not responsible for the security of your account, and any equipment, network and systems you use to access the Services. We do not guarantee the security of any transmission you make.

6.      Things we may have to do
This clause describes the actions we may take in providing the Services.

6.1.            From time to time and in order to protect and enhance our systems and Service offerings, we will need to verify the accuracy of the information you provide to us. This could include cross tabulating with external databases. You agree to such actions by us.

6.2.          We also have to take appropriate actions to protect, maintain, improve and/or manage our Network and systems and to ensure smooth provision of our Services with or without notice to you. These include:

6.2.1.        carrying out maintenance and repair work to our hardware and software, that may involve interruption or suspension of some or all of our Services. We will try to restore the affected Services as quickly as we can;

6.2.2.      performing searches or scans of your Content/data and system;

6.2.3.      managing and controlling access to the Network, even if access is a requirement or constitutes part of the Services; and

6.2.4.      managing and controlling access to certain data stored in the Network, even if it belongs to third parties or customers.

6.2.5.      We, or our designated Affiliates, may carry out any of the above actions in any manner we consider appropriate or necessary and we will not be liable to you or any third party for any loss, damage or expense that may result from this.

6.3.          We will not intentionally monitor any electronic messages sent or received by you unless required to do so by law, governmental authority or with your consent. We may, however, monitor our service electronically to determine that our Services and Network are operating satisfactorily. We will not intentionally disclose your online communications or activities, except to comply with a court order or applicable laws, or where necessary to protect us and others from harm, or for the proper operation of our Services and Network.

7.      Content, Products and Services

This clause describes how you should use the Content and Products you access using our Services.

7.1.            You may access Content, products and/or services using the Services. You agree that:

7.1.1.          all such Content, products or services will be the sole responsibility of the person from whom it originated, and we do not endorse or guarantee its accuracy, reliability, integrity, legality or quality;

7.1.2.         we are not liable for any Content, products or services which you may access, use or acquire via the Services;

7.1.3.        you are solely responsible for all Content, products or services that you transmit or make available via the Services;

7.1.4.        by using the Services, you may be exposed to third party Content, products or services that may be defamatory, offensive, indecent, objectionable or illegal; and

7.1.5.        we may without notice to you, remove, modify or deny access to any Content, products or services which you try to access, or which you transmit or make available via the Services, including without limitation such Content, products or services that may be or are alleged to be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party's intellectual property rights. We shall not be responsible for determining the validity of any such allegations.

7.2.          In addition, we will not be liable for any problems you encounter, or for any non-delivery, non-performance or defects in any goods and services you obtain from, advertisers or any third parties on our website or through the Services. We are not responsible for such advertisers or third parties.

7.3.          If any Services are provided to you on a free trial basis, the full Charges for that Service shall apply after the free trial period, without notice to you. You agree that display of the applicable Charges for the Services on our website or applications will constitute notice of the Charges.

8.     Use of Network

This clause describes how you may use the Network for our Services.

8.1.           Our service is for your own personal use and is subject to our fair usage policy. If we, in our absolute discretion, determine that you have exceeded our fair usage policy, we may impose a speed limit on the applicable Service. Any speed limit imposed will be lifted at the end of the day at 23:59hrs.

8.2.            Additional Rights

8.2.1.          The provisions of this Clause are in addition and without prejudice to any other rights we may have over the Network and its use, whether granted by statute or otherwise.

8.3.          Ownership

8.3.1.        You agree that we are the owner of the Network at all times.

8.4.          Access and Maintenance

8.4.1.        From time to time and in order to protect and enhance our Network, we will need to take appropriate actions to protect, maintain, improve and/or manage our Network. Where we can, we will give you reasonable advance notice. You agree that we have the right to conduct Network maintenance at such times and frequencies as we decide, and we are not liable to you for any disruption or interruption to the Services and/or your access to the Services which may result.

9.      Liability
This clause sets out our obligations to you in providing the Services.

9.1.            While we strive to give a good consumer experience, the Services are provided on an "as is" and "as available" basis. You use the Services or rely on any Content at your sole risk. To the fullest extent allowed by law, we do not give any assurances or guarantees, either express or implied, in relation to such Services or Content.

9.2.          Specifically, we do not warrant:

9.2.1.        that the Services, the App, our website or our operation, maintenance and protection of the Network will not cause any harm to your equipment, software systems or Content;

9.2.2.      the accuracy, reliability or quality of any Content obtained through the Services or that defects in the App and our website will be corrected; and

9.2.3.      that the Services, the App and our website are error free, uninterrupted or available at all times.

9.3.   Where you are provided with any gift or premium from us, you agree that:

9.3.1.        our maximum liability is the amount you have paid us in cash, if any, for it;

9.3.2.      the redemption of the gift or premium is subject to stock availability;

9.3.3.      we make no warranty as to the gift or premium and will not be responsible for any specifications, defects or non-performance in it;

9.3.4.      we are not an agent of the merchant, manufacturer and/or supplier of the gift or premium, and shall not be deemed to be a seller or transferor of the gift or premium;

9.3.5.      unless otherwise agreed by us in writing, any issue which you may have in respect of the gift or premium shall be resolved directly with the merchant, manufacturer and/or supplier. The gift or premium is subject to such other terms and conditions of the merchant, manufacturer and/or supplier; and

9.3.6.      we reserve the right to substitute the gift or premium with any item of a similar value.

9.4.         Except as set out in this Agreement, we expressly exclude all other liability we may have to you, including all liability in contract, tort, negligence, misrepresentation, strict liability or statute. This exclusion applies for our benefit and that of the Service Providers whose networks are connected to each other or to the Network, all companies, directly or indirectly owned, wholly or partly owned or controlled by us or any of these parties, and all their officers, employees, contractors and agents or anyone else to whom we or these parties are responsible (" the Relevant Parties") and whether it relates to anything caused by or resulting from anything any of the Relevant Parties does or omits to do or delays in doing (even if done, omitted or delayed wilfully, recklessly or negligently), whether or not it is contemplated or authorised by any agreement you have with us.

9.5.         Neither we nor any of the Relevant Parties is liable for any special, incidental, indirect, consequential or punitive damages, losses, costs or expenses, even if caused wilfully, recklessly or negligently.

9.6.         Neither we nor any of the Relevant Parties is liable for any lost profits, revenue, business or anticipated savings, loss of data, loss of Content or loss of use, even if caused wilfully, recklessly or negligently.

9.7.          If any of the exclusions set out in this Clause 9 does not apply, our liability will not exceed the lower of your preceding month's Charges applicable to the Services in question or $5,000/- for any event or for any series of connected events.

9.8.         The exclusions of liability above do not apply to liability for death or personal injury resulting from our negligence, or to any liability which cannot be lawfully excluded or restricted under the Unfair Contract Terms Act (Cap. 396).

10.   Ending the Services and addressing breaches of this Agreement

10.1.         Subject to Clause 3.25, this Agreement or the Services may be terminated by either party giving 1 working day notice to the other party without assigning any reason. In the absence of any termination in accordance with this Agreement (including this clause), this Agreement or the Services shall automatically continue on a month-to-month basis, based on the same terms and conditions and based on our prevailing rates without any previously applied discounts or promotional rates. If you continue to use the Services, you will be taken to have accepted this clause and our prevailing rates. If you do not accept this clause, your sole and exclusive remedy will be to terminate this Agreement or the Services in accordance with this Agreement.

10.2.        We have the right to suspend or terminate all or any part of the Services, or terminate this Agreement with 1 working day notice (for Clauses 10.2.1 and 10.2.2 below) or with immediate effect (for Clauses 10.2.3, 10.2.4, 10.2.5, 10.2.6, 10.2.7, 10.2.8 and 10.2.9 below), in each case without compensation to you, and without prejudice to our rights to damages for any breach by you of this Agreement, if any of the following events occurs:

10.2.1.      you breach any of the terms and conditions of this Agreement or any other agreement you have with us;

10.2.2.    you provide incorrect, false or incomplete information to us;

10.2.3.    you become or threaten to become bankrupt or insolvent;

10.2.4.   you make any arrangement or composition with or assignment for the benefit of your creditors or go into either voluntary or compulsory liquidation or a receiver, trustee, judicial manager or administrator is appointed over any of your assets;

10.2.5.   the equivalent of any of the events referred to in the above Clauses 10.2.3 and 10.2.4 under the laws of any relevant jurisdiction occurs to you;

10.2.6.   the requirements of the relevant Regulatory Authority or any other authority result in us having to stop providing any of the Services or to provide any of the Services in a manner which is unacceptable to us;

10.2.7.    we believe that you are likely to create imminent harm (such as interruption, disruption, congestion or any unauthorised act) to the Network or any third party's networks or systems or our provision of the Services, or to defraud us, or are likely to create imminent harm or harass or are abusive to our personnel;

10.2.8.   you subscribed to the Services using an immigration pass issued by a government agency (for example, Work Permit, Employment Pass, Dependent s Pass, or Student s Pass), and the relevant pass expires or is revoked; or

10.2.9.   you do not activate your giga! plan/line/the Services within 21 calendar days from the date of signing up. In such situation, we reserve the right to terminate your giga plan/line/the Services immediately without liability and further notice to you. No refunds will be made under any circumstances.

In such event, you may immediately contact our customer service to tell us why such suspension or termination should not occur. We will consider each case and where we deem appropriate, will not proceed with the suspension or termination of such account or take any other appropriate action where necessary.

In addition, if we suspect that you are using or allowing any of the Services to be used for fraud, misconduct or any other illegal or improper purpose, we will refer this to the relevant authorities and comply with directions or guidelines issued by them, without notice to you.

10.3.       The termination of this Agreement will not affect any accrued rights and remedies of either party against the other party.

10.4.       We will determine, in our sole discretion, on a case-by-case basis, the steps which are necessary to address any breach of this Agreement. Such steps include investigating any suspected or alleged breach of this Agreement, including obtaining information from you, any complainant and the examination of Content on our server. Nothing contained in this Agreement will limit our actions or remedies in any matter and we reserve at all times all rights and remedies available to us at law.

10.5.       We and the Service Providers shall not be liable for any damages, losses, costs or expenses of any nature suffered by you or third party resulting in whole or in part from the exercise of our rights under this Agreement. By using the Services, you agree to waive and hold us and the Service Providers harmless from any claims relating to any action taken by us, including the conduct of an investigation, issuance of a warning, refusal, removal, modification or denial of access to the App, our website, Services or Content, suspending or terminating the Services, or other appropriate action in relation to any suspected or alleged breach of this Agreement.

11.     Other legal matters

This clause is important and sets out certain of ours and your legal rights and obligations.

11.1.            Indemnity

11.1.1.          You must indemnify us, including our employees, directors and agents, in full against all claims, damages, losses, liabilities, claims, costs, expenses, demands and actions resulting from your use of the Services, your negligence, omission, act or breach of this Agreement.

11.2.          Intellectual property

11.2.1.        Any and all of our Intellectual Property will continue to belong to us or our licensor(s). You may not use or permit anyone to use any of our Intellectual Property except as may be necessary for your lawful use of the Services or as permitted by us.

11.3.          Conclusiveness of records

11.3.1.        In the absence of fraud or manifest error, all our records relating to the Services (including but not limited to our overseas roaming partners) are conclusive evidence of their accuracy and completeness.

11.4.         Transferring this Agreement

11.4.1.        You may not assign, novate or transfer any of your rights and/or obligations under this Agreement without our prior written consent. We may assign, novate and/or transfer all or part of our rights and/or obligations under this Agreement to any party and will give you notice of this.

11.5.         Changes

11.5.1.        We may from time to time change any of these terms & conditions and/or any other applicable terms and conditions for the Services you subscribe for. We may also from time to time withdraw, suspend, or change any of the Services. We will try, where we reasonably can, to give you advance notice of such changes, and we will notify you of such changes in writing or via our website, or such other form as we may decide. The display of the revised terms & conditions on our website will constitute notice of the changes. If you continue to use the Services, you will be taken to have accepted the changes.

11.6.         Matters beyond our control

11.6.1.       We will not be liable for any delay or failure in performance under this Agreement resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, acts of terrorism, accident, fire, lightning, equipment failure, cyberattacks (including any type of offensive manoeuvre that targets computer information systems, infrastructure, computer networks or personal computer devices), computer software or Software malfunction (including due to malicious software programmes), interception of online communication, identity theft, electrical power failure, faults, interruption or disruption of the Network or the networks of the Service Providers or of your equipment or the equipment of any third party, riots, strikes, lock-outs, industrial disputes (whether or not involving our employees) or epidemics of infectious diseases.

11.6.2.      In addition, the Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. When this happens, we will not be responsible for any interruption or disruption of the Services or if you cannot access or use the Services.

11.7.          No waiver

11.7.1.        If we do not, or if we delay, the exercise or enforcement of any of our rights under this Agreement, we will not be considered to have waived our rights, and our right to fully exercise and enforce all our rights under this Agreement will not be affected.

11.8.         Confidentiality

11.8.1.            You must not use or disclose to any person any information (other than information that is or has become publicly available) relating to any of the Services or us which you obtain from us or our agents in connection with this Agreement and the Service, except to the extent necessary to comply with law, court order or any regulatory authority.

11.9.         Entire agreement and severability

11.9.1.        Except where stated by us, these terms & conditions and/or other terms and conditions as otherwise agreed between us in writing, contain the whole agreement between you and us with respect to the Services you subscribe for, and there are no other agreements or terms, oral or written, express or implied, which govern the provision by us of the Services.

11.9.2.      If any part of this Agreement is invalid, illegal or unenforceable (whether in whole or in part), such provision shall be deemed modified to the extent of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement shall not be affected.

11.10.       Rights of third parties under this Agreement

11.10.1.     Save for our Affiliates, third parties who are not involved in this Agreement cannot enforce it under the Contracts (Rights of Third Parties) Act (Cap 53B).

11.11.         Applicable laws

11.11.1.       This Agreement is governed by Singapore law. Our provision of the Services is subject to the Act and we are required to comply with the directives and orders of all relevant Regulatory Authorities.

11.11.2.      Both of us irrevocably submit to the non-exclusive jurisdiction of the Singapore courts for any legal proceedings relating to this Agreement. Either party may also refer any dispute to the Small Claims Tribunal. If we agree with you that arbitration would be an appropriate forum, we may jointly refer the dispute for arbitration.

11.12.       Meanings

11.12.1.      This Clause sets out how certain words and phrases are used in this Agreement.

What these words mean in this Agreement

"Act"	:	the Telecommunications Act, or as applicable, the Info-communications Media Development Authority Act 2016 (No. 22 of 2016), as may be changed from time to time
"App"	:	the giga! application (as may be changed by us from time to time) provided by us that allows you to access and use the Services
"Affiliate"	:	any related or associate company of StarHub Mobile Pte Ltd including their successors, assigns, employees and agents
"Agreement"	:	the agreement between you and us comprising these terms & conditions and other terms and conditions applicable to the Services you and we may have agreed or accepted from time to time
"Content"	:	all information, text, sound, music, software, photographs, videos, graphics, data, messages, links or other materials
"gigaSurprises"	:	series of engagement activities run by giga! on a weekly and/or bi-weekly basis to engage actively with giga! customers who may log into the App to enjoy giveaways and/or promotions
"IMDA"	:	Info-communications Media Development Authority of Singapore, its successors and assigns
"Network"	:	all networks owned, maintained or operated by, and/or leased/licensed to us through which we provide the Services to you
"PIN"	:	personal identification number
"Regulatory Authority"	:	IMDA, its successors and/or assigns
"Services"	:	our giga!, giga or g mobile services and the App as may be changed by us from time to time and any other info-communications or other services, products or applications which we and/or the Service Providers provide to you including any value-added features and promotions
"Service Provider"	:	any third party service provider involved in providing the Services to you and/or on whose behalf we are billing, including without limitation any network operator or telecommunication service provider
"SIM"	:	Subscriber Identification Module
"Taxes"	:	any and all taxes, goods and services tax, duties, levies and other similar charges imposed under any law in respect of the provision of the Services or on any charges or payment due from or payable by you to us
"us" or "we" or " our"	:	StarHub Mobile Pte Ltd (Reg. No. 200000646C) and includes their successors, assigns, employees and agents
"you" or "your"	:	the person who uses or intends to use the Services (including his or its successors and permitted assigns) and anyone appearing to us to be acting with that person's authority or permission

 

Any decision to be made by us or actions that we may take in this Agreement may be made at our sole discretion.

Free Auto-Upsize for giga Plans

Free Auto-Upsize refers to automatic increase(s) in data (local and/or roaming), SMS or talk time entitlements for existing customers on our digital plans without additional charge:

1. On the $3.97 gigaBuddy plan:
   1. The monthly local data entitlement will be increased from 2GB to 10GB for existing customers who signed up for this plan before 29 May 2025. Auto-upsized plans will be effective from the next renewal cycle after 29 May 2025.
   2. All other entitlements  remain the same. 
2. On the $10.19 plan:
   1. The monthly local data entitlement will be increased from 20GB to 100GB. This change applies only to existing customers who signed up for this plan before 13 March 2025. Auto-upsized plans will be effective from the next renewal cycle after 14 March 2025.
   2. All other entitlements  remain the same. 
3. On the $12.00 plan:
   1. The monthly local data entitlement will be increased from 150GB to 200GB. This change applies only to existing customers who have signed up for this plan before 03 July 2025, and auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. All other entitlements remain the same. 
4. On the $15.28 plan:
   1. The monthly data entitlements will be upgraded from 4G speeds to 5G speeds, and the monthly Asia roaming data entitlement will be increased from 6GB to 8GB. Existing customers on the $15.28 plan will have to request for a change plan via the app, and the changes will be effective from the next renewal cycle upon successful change plan.
   2. All other entitlements remain the same. 
5. On the $18.33 plan:
   1. The monthly local data entitlement will be increased from 300GB to 400GB, and the monthly international roaming data entitlement will be increased from 1GB to 6GB. This change applies only to existing customers who signed up for a plan before 03 July 2025. Auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. The local data entitlement can be used in Singapore and Malaysia (Maxis, U Mobile) from 03 July 2025 onwards.
   3. All other entitlements  remain the same. 
6. On the $20.37 plan:
   1. The monthly local data entitlement will be increased from 400GB to 500GB, and the monthly international roaming data entitlement will be increased from 2GB to 10GB. This change applies only to existing customers who signed up for a plan before 03 July 2025. Auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. The local data entitlement can be used in Singapore and Malaysia (Maxis, U Mobile) from 03 July 2025 onwards.
   3. All other entitlements remain the same. 
7. On the $25.46 plan:
   1. The monthly local data entitlement will be increased from 600GB to 800GB and the monthly international roaming data entitlement will be upgraded from 2GB to 12GB. This change applies only to existing customers who signed up for a plan before 03 July 2025.Auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. The local data entitlement can be used in Singapore and Malaysia (Maxis, U Mobile) from 03 July 2025 onwards.
   3. All other entitlements remain the same. 
8. On the $28.00 plan:
   1. The monthly international roaming data entitlement will be increased from 2GB to 12GB. This change applies only to existing customers who  signed up for a plan before 03 July 2025, and auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. The local data entitlement can be used in Singapore and Malaysia (Maxis, U Mobile) from 03 July 2025 onwards.
   3. All other entitlements  remain the same. 
9. On the $45.85 plan:
   1. The local data entitlement will be increased from 350GB to 1TB. A complimentary 16GB monthly Asia roaming data entitlement and 12GB monthly international roaming data will be added as part of the base plan entitlements. This change applies only to existing customers who signed up for a plan before 03 July 2025, and auto-upsized plans will be effective from the next renewal cycle after 03 July 2025.
   2. The local data entitlement can be used in Singapore and Malaysia (Maxis, U Mobile) from 03 July 2025 onwards.
   3. All other entitlements  remain the same. 
10. All other giga Plans not mentioned here are not eligible for the free Auto-Upsized data.

 

Block All Services: Suspend Line Terms & Conditions

1. The self-service suspend line feature is an optional feature you can use to suspend their mobile services in the event of a suspected compromise of their mobile line. 

2. The feature can be accessed through the giga! App or website and is specific to your respective mobile lines.

3. All local voice, data, SMS and roaming services associated with the mobile line will be suspended within three (3) hours upon your successful submission of suspension request.

4. You can still access the functions below even after you have suspended your mobile line(s):

1. Replace lost SIM request 
2. Report faulty SIM request 
3. Post port in request 
4. Line cancellation request 
5. Change plan 
6. Sign up/port in flow 
7. Change SIM request 

5. For security purposes and at giga's sole discretion, you may be asked to verify your ID on record before performing the suspension.

6. You may resume all services for your mobile line(s) via the giga App or website. For security purposes, you will need to perform ID verification using Singpass or Digital eKYC before services are resumed.

7. Monthly renewal charges (as per your mobile line's base plan) will continue to be payable while the mobile line(s) is under suspension.

8. If there is non-payment of the monthly base plan renewal charges and/or if we are unable to make the deduction or settlement of the said charges with the relevant bank for any reason whatsoever during the self-initiated mobile line suspension period, you will be deemed to be in breach of your payment obligations and we shall be entitled to suspend and/or terminate your account without notice and liability. We will not be liable to you for damages and costs in the event of such suspension and/or termination. Please note that we will further be unable to reconnect your mobile line and number.

giga Birthday Surprise Promotional Terms & Conditions

1. This Birthday Surprise promotion ("Promotion") is valid from 1 February 2021 onwards ("Promotional Period").

2. This Promotion applies to existing giga! customers who already have an existing active giga! plan(s) under his/her account over the Promotion Period.

3. Under this Promotion, all eligible customers will enjoy free local data, local minutes and local SMS for all the active giga! lines under his/her account. All usage consumed within 00:00hrs and 23:59hrs on the eligible customers’ birthday will be free of charge and will not be consumed from the customers’ plan bundle.

4. The Promotion is for your own personal use and is subject to our fair usage policy. If we determine that you have exceeded our fair usage policy beyond a threshold at any time during your birthday as determined by us in our absolute discretion, we may impose a speed limit on the applicable Service. Any speed limit imposed will be lifted at the end of your birthday 23:59hrs.

5. This Promotional is only available for a specific period of time as may be notified by us from time to time at our absolute discretion. We reserve the right to determine the validity period of this Promotion.

6. This promotion is not available for gigaBuddy Plans.

“Refer a Friend” Promotional Terms & Conditions

1. Promotion

   1. Unless otherwise notified by giga, this promotion is valid till 31 July 2025, date inclusive (“Promotion Period”).

   2. gigaBucks (as defined in clause 4.1 below) will be credited to your gigaWallet for each successful referral verified by us during the Promotion Period. 

2. Eligibility

   1. To be eligible for this promotion, you must be an existing giga subscriber with an active giga line.

3. Mechanics of Promotion

   1. For this promotion, you can refer to us any:

      1. new giga subscriber; and/or

      2. existing giga subscriber who wishes to purchase additional giga line(s) under his/her account and such individual will be referred to as “your Friend”.

   2. You must share the details of this promotion (including these terms & conditions) with your Friend so that your Friend is aware of and agree to them.

   3. To successfully refer your Friend, he or she must enter your unique referral code when signing up for the giga! line (“Referral Code”) which you can obtain from the giga! app. Once the Referral Code is applied at checkout, your Friend will enjoy $6 off his or her first month’s subscription fees for any base plans (“Discount”). Our prevailing prices will apply from the second subscription month onwards. The Discount does not apply to any other plans not stated in this clause.

   4. For the first six (6) successful referrals, we will credit $6 gigaBucks for any base plan your Friend successfully activates. For all subsequent referrals i.e. from your 7th successful referral onwards, we will credit $2 gigaBucks for any base plan your Friend successfully activates. No gigaBucks will be credited for any other plans that your Friend subscribes to.

   5. gigaBuddy plans are not eligible for this promotion.

4. gigaBucks

   1. gigaBucks credited will be available for your use within 90 days from the date of credit (“Validity Period”). Any and all unutilized gigaBucks will be automatically and immediately forfeited upon the expiry of the Validity Period. No refunds or extension of the Validity Period will be granted under any circumstances.

   2. gigaBucks cannot be transferred and cannot be exchanged for cash, other benefits or kind and can only be used solely in accordance with these terms & conditions.

   3. gigaBucks will be automatically used to offset your monthly giga! mobile subscription charges, whether in part or in whole.

   4. You may opt to use gigaBucks to purchase extras or optional giga! services from us where such gigaBucks are sufficient.

   5. If there are insufficient gigaBucks in your gigaWallet, you shall be solely responsible for all charges incurred and purchases made via your giga! account, and such charges and purchases shall be charged via the debit or credit card tied to your account.

   6. gigaBucks in your gigaWallet will be deducted and treated (for example, the Validity Period of gigaBucks) on a first-in-first-out basis.

5. Our rights

   1. If we suspect that you are participating in this promotion and/or allowing your Friend to participate in this promotion for fraud, misconduct, improper, inappropriate, dishonest or any other illegal purpose (for example, without limitation, set up fraudulent account, set up an account using a non-consenting third party’s information or stolen information), we reserve the right, as may be determined by us in our absolute discretion, to carry out any or all of the following, without notice and liability to you:

   2. decline your referral of your Friend;

   3. decline your Friend’s redemption;

   4. claw-back your gigaBucks or charge you for it as a debt owed by you to us;

   5. claw-back your Friend’s Discount or charge your Friend for it as a debt owed by your Friend to us;

   6. suspend or terminate your giga! line and/or account; suspend or terminate your Friend’s giga! line and/or account; and/or

   7. blacklist you and/or your Friend.

We also reserve the right to refer your actions to the relevant authorities and will comply with directions or guidelines issued by them, without notice and liability to you.

Our decision shall be final and conclusive.

1. Changes

   1. We reserve the right to change, suspend or terminate this promotion (whether in part or whole), and/or any of these terms & conditions, at any time, at our absolute discretion, without prior notice and liability.

2. Acceptance

   1. By participating in this promotion, you shall be taken to accept and agree to:

      1. all these terms & conditions and any amendments thereof;

      2. receive communications by us via email, phone, SMS and/or in-app notifications in accordance with our prevailing Privacy Policy as set out at www.giga.com.sg or such other link as may be notified by us from time to time; and

      3. our prevailing giga! Mobile Terms & Conditions as set out at www.giga.com.sg or such other link as may be notified by us from time to time.

 

May 2025  Flash Sale Promotion Terms & Conditions

1. Unless otherwise notified by giga!, this May 2025 Promotion (“Promotion”) is valid till 30 May 2025.  
2. This Promotion applies to the following subscribers who applies the May 2025 sign up Promo Code.
   1. new giga! subscriber; and/or
   2. existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account.
3. The Promotion is only valid for the plans listed below.
   1. You are required to key in the Promo Code to enjoy the Promotion below. For the $18.33 plan, use promo code <18GIGAMAY6DEAL>. For the $20.37 plan, use promo code <20GIGAMAY6DEAL>. For the $28.00 plan, use promo code <28GIGAMAY6DEAL>. 
   2. You will enjoy $6 off for the first 6 months for all 5G plans including the $18.33 plan, the $20.37 plan and the $28.00 plan.
   3. All other plans not listed above are not eligible for this Promotion.
4. The $6 off recurring discount will be dropped if you change plan to a different plan within the first 6 months.
5. Customers are required to key in the respective Promo Code listed in Clause 3.1 and 3.2 above when signing up for the giga! line in order to enjoy the Promotion. No refunds will be awarded to customers who do not enter Promo Code.
6. Promo Codes are not stackable and only 1 Promo Code can be used per new mobile line purchased. Referral codes cannot be stacked with this promotion.