Mobile Terms & Conditions
In order to use the Services, you must have downloaded the App on your
mobile telephone or handset and agree to our "App and Website Terms
& Conditions and Privacy Policy" as may be updated by us from time
to time. The most recent version will apply and will be available on
the App or our website.
These are the terms & conditions relating to the Services and they
may be updated by us from time to time. The most recent version will
apply and will be available on the App or our website.
1. Eligibility: You can subscribe for the Services if you
are at least 18 years old. We may refuse to provide Services at our
discretion.
2. How to sign-up:
2.1 You can sign-up for the Services via the App.
2.2 You must follow our sign-up process and provide all correct information
and supporting identification documentation (including but not limited to
NRIC, passport and employment pass) as requested in the sign-up process. In
the event of any non-submission or non-approval of identification
documentation, we reserve the rights to decline your request, recall and
release the mobile number you have selected.
2.3 You will need to verify your account with a valid identification (“ID”)
within 7 working days from the date of signing up for your giga! plan/line/the Services.
You will be triggered via email and/or giga! App to update your account with a valid ID for verification.
2.4 If you do not successfully verify your account with a valid ID within 7
working days from the date of signing up for your giga! plan/line/the Services,
we reserve the right to terminate your giga plan/line/the Services immediately without
further notice and liability. No refunds will be given to you under any circumstances.
2.5 If you wish to retain your active non-giga! postpaid mobile number,
you can request for Port-In Service.
2.5.1 “Port-In Service” is a service provided by giga! which allows you
to port-in your line from your current mobile service provider (“Donor”)
to a giga! line. When you select the option to port-in, you consent to the
release of your information to a third party central number port service
provider and/or the Donor for the purpose of activating the Port-In Service.
2.5.2 For your Port-In Service request to be successful, you must ensure the
following conditions are fulfilled:
(i) the non-giga! mobile line to be ported-in is an active postpaid number.
Prepaid mobile lines are not supported;
(ii) the non-giga! mobile line is registered under the same full name and ID
as the giga! line you have registered with us; and
(iii) you have paid all outstanding charges (if any) to the Donor prior to
the commencement of the Port-In Service.
2.5.3 Upon commencement of the Port-In Service, which is upon successful SIM card
delivery, your existing contract with the Donor shall automatically terminate.
2.5.4 If your Port-In Service request is rejected by giga! due to any outstanding
issues with the Donor, you shall resolve these outstanding issues with the Donor directly.
If you fail to resolve any outstanding issues with the Donor, your Port-In Service request
will be unsuccessful. However, you can continue to enjoy the Services on the new giga!
mobile number that has been allocated to you. There will be no refund of fees for
any reason related to unsuccessful Port-In Service request.
3. Services:
3.1 The Services are provided on a post-paid basis and based on a SIM-only
plan. Unless otherwise agreed by us, you can sign up a maximum of 12 lines
under your name or account.
3.2 The Services start on the day the SIM card is activated and will
continue for the calendar month of activation.
3.3 The Services will be automatically renewed for successive periods of 1
calendar month each ("renewal cycle") unless terminated in
accordance with these terms & conditions.
3.4 The Services consist of a base plan and extras or optional services, if
subscribed by you. We reserve the right to decline requests, cancel or
amend orders at our sole and absolute discretion.
3.5 We currently offer giga! 5GB, 25GB, 50GB and pop-up plans, with each
plan consisting of the following components ("Base Plan"):
|
Item
|
Amount
|
|
local data in excess of the plan's allocated data
|
chargeable per KB
|
|
local outgoing minutes
|
chargeable per minute
|
|
local outgoing SMS
|
chargeable per SMS
|
|
local incoming minutes and SMS
|
Free
|
|
caller number display
|
Free
|
3.6 Rock 'n' Rollover data under the Base Plan:
3.6.1 "Rock 'n' Rollover data" refers to any unused data
only from your Base Plan (not the Extras) left in your wallet at the end of
a renewal cycle:
(i) which is rolled over to the immediately following or next renewal cycle
for a maximum of 2 renewal cycles; and
(ii) such data will be capped to the relevant Base Plan's allocated data
regardless of the actual amount accumulated. For example, a maximum of 5GB
in the case of a 5GB Base Plan, 25GB in the case of a 25GB Base Plan and
50GB in the case of a 50GB plan.
3.6.2 Rock 'n' Rollover data is only valid for 2 renewal cycles which
occurs one after another. Any unutilized rollover data will be
automatically and immediately forfeited upon the lapse of 2 renewal cycles.
3.6.3 Data usage priority from the Rock 'n' Rollover Data wallet will
follow the first-in-first-out logic.
3.6.4 Rock 'n' Rollover data is only valid when all monthly renewal
payments are paid on time. Otherwise, we reserve the right to forfeit all
data accumulated in your Rock 'n' Rollover Data wallet.
3.6.5 Rock 'n' Rollover data will be forfeited when you change plan.
3.6.6 Unutilised Rock 'n' Rollover data is not redeemable for cash or
credit, and cannot be transferred to any other account (including other
accounts under your name) or to any other person or party under any
circumstances.
3.7 Charging of the Base Plan:
3.7.1 The Base Plan and Service will start on the day your SIM card is
activated.
3.7.2 There will be monthly recurring fees payable under the Base Plan.
3.7.3 Payment for monthly recurring fees is made at point of sign up.
3.7.4 Change of plan will take place at the start of the next month or
renewal cycle. All data accumulated in your Rock 'n' Rollover wallet will
be forfeited when you change plan.
3.7.5 You will need to select one of the available payment options.
3.7.6 All items or amounts paid are not refundable.
3.7.7 The Base Plan will be renewed every month or renewal cycle unless
otherwise terminated in accordance with these terms & conditions.
3.8 Pop-up plan
3.8.1 Pop-up plan is only available for purchase during a specific period
of time as may be notified by us from time to time at our absolute
discretion.
3.8.2 Depending on the terms of offer of the pop-up plan, you may change
from your current giga! plan to the pop-up plan.
3.8.3 We reserve the right to determine the validity period of each pop-up
plan.
3.8.4 Pop-up plans are "seasonal". Depending on the nature of the pop-up
plans and their terms of offer, each pop-up plan may differ in
entitlements, including data, SMS and voice minutes.
3.8.5 Once you have purchased or changed to the pop-up plan, you may
continue and remain on the pop-up plan until: (i) you decide to change to a
different plan; or (ii) you terminate your giga! line on the pop-up plan,
whichever is earlier. Exception: If, after you have purchased or changed to the pop-up plan,
your giga! line and/or account is suspended (for non-payment of outstanding bills),
your giga! line will revert to 25GB plan when it is reactivated (after payment of outstanding bills and Reconnection Fee).
3.8.6 Once you have changed from a pop-up plan ( "earlier pop-up plan") to a different plan, you will not
be able to switch back to the earlier pop-up plan unless the terms of offer
of the earlier pop-up plan allows you to do so.
3.8.7 Unless otherwise stipulated by us, all other services and extras that
are applicable to the Base Plan are applicable to the pop-up plan as well.
3.9 Extras: In addition to the Base Plan above, you can
subscribe to extra services as may be offered by us from time to time as
part of the Services ("Extras"). These Extras are set out
below and described in detail in the clauses that follow:
|
Extras
|
Description
|
|
Data, SMS and Talktime pack
|
Refer to clause 3.9
|
|
gigaRoam pass
|
Refer to clause 3.10
|
|
WhatsApp pack
|
Refer to clause 3.11
|
|
Insta 'n' FB pack
|
Refer to clause 3.12
|
|
IDD pack
|
Refer to clause 3.13
|
3.10 Data, SMS and Talktime Pack:
3.10.1 You can sign up for Data, SMS and Talktime pack to instantly top up
your local mobile data, SMS and talktime at any time via the App or our
website.
3.10.2 You can sign up for Data, SMS and Talktime pack multiple times.
However each sign-up will be valid and aligned to your current renewal
cycle.
3.10.3 Payment for Data, SMS and Talktime pack is made at the point of
purchase.
3.10.4 You will need to select one of the available payment options.
3.10.5 All Data, SMS and Talktime packs will immediately and automatically
expire at the end of the existing month or renewal cycle without notice.
Any unused balance of Data, SMS and Talktime pack will also be immediately
and automatically forfeited without notice. Data from Data pack will not be
accumulated in your Rock 'n' Rollover data wallet.
3.11
gigaRoam pass Asia Pacific ("APAC") and rest of the world ("ROTW")
:
3.11.1 You can sign up for gigaRoam pass if you intend to use data
overseas. You cannot use voice (including but not limited to outgoing and
incoming voice calls and outgoing SMS) overseas. Incoming SMS that you may
get overseas is free.
3.11.2 The Services can only be used in selected supported destinations as
may be determined by us from time to time. Below is the current list of
destinations for gigaRoam APAC and ROTW:
|
gigaRoam APAC (14 destinations)
|
gigaRoam ROTW (34 destinations)
|
|
Australia
|
Austria
|
|
China
|
Bangladesh
|
|
Hong Kong
|
Belgium
|
|
Indonesia
|
Brunei
|
|
Japan
|
Cambodia
|
|
South Korea
|
Canada
|
|
Macau
|
Croatia
|
|
Malaysia
|
Czech Republic
|
|
Myanmar
|
Denmark
|
|
New Zealand
|
Finland
|
|
Philippines
|
France
|
|
Taiwan
|
Germany
|
|
Thailand
|
Greece
|
|
Vietnam
|
Hungary
|
|
|
Iceland
|
|
|
India
|
|
|
Ireland
|
|
|
Israel
|
|
|
Italy
|
|
|
Luxembourg
|
|
|
Malta
|
|
|
Netherlands
|
|
|
Norway
|
|
|
Poland
|
|
|
Portugal
|
|
|
Qatar
|
|
|
Russia
|
|
|
Spain
|
|
|
Sweden
|
|
|
Switzerland
|
|
|
Turkey
|
|
|
United Kingdom
|
|
|
United Arab Emirates
|
|
|
USA
|
The above list may be changed from time to time without notice.
3.11.3 Payment of gigaRoam pass is made at point of purchase using the
available payment options.
3.11.4 gigaRoam pass will be activated when its first usage has been
detected by our overseas roaming partner's network.
3.11.5 gigaRoam pass will be valid for 5 or 15 days (depending on your
choice) from date of activation.
3.11.6 If you have data remaining in gigaRoam pass, and you boost up with a
new 1GB gigaRoam pass, the entire bundle of gigaRoam pass data will have an
extension of validity to 5 or 15 days (depending on your choice) from the
new purchase date,
3.11.7 If your gigaRoam pass is not activated within 90 days from its date
of purchase, it will be immediately and automatically forfeited from your
account without notice. No refunds will be made to you in such an event.
3.11.8 You can select your preferred overseas network in the supported
countries as gigaRoam pass is not network-locked.
3.12 WhatsApp pack:
3.12.1 You can purchase WhatsApp pack at any time via the App or our
website.
3.12.2 WhatsApp pack can only be used for local WhatsApp usage. All
overseas usage of WhatsApp data will be deducted from your gigaRoam pass.
3.12.3 WhatsApp data usage will be consumed from WhatsApp pack first,
followed by the Base Plan bundle.
3.12.4 WhatsApp pack expires at the end of 1 month or renewal cycle and any
unused data will be immediately and automatically forfeited without notice.
Data from WhatsApp pack will not be accumulated in your Rock 'n' Rollover
data wallet.
3.12.5 With WhatsApp pack, you will enjoy free certain local data access to
WhatsApp App via your mobile device. However, the following access are
excluded from WhatsApp pack, are chargeable and will be deducted from your
local data bundle:
3.12.5.1 access to advertisements within the App, including pictures,
audio, videos, third party content (e.g. GIFs, external videos, maps);
3.12.5.2 access to apps which are not within our list of free apps (as may
be determined and changed by us from time to time at our absolute
discretion);
3.12.5.3 access to external and/or re-directed links and/or apps; and
3.12.5.4 such other chargeable access as may be notified by us from time to
time.
3.12.6 WhatsApp pack data usage is not applicable via WhatsApp web browser
/ mobile browser. You will be charged for use and access to WhatsApp via
web browser / mobile browser.
3.13 Insta 'n' FB pack:
3.13.1 "Insta 'n' FB pack" means Instagram and Facebook
pack.
3.13.2 You can purchase Insta 'n' FB pack at any time via the App or our
website.
3.13.3 Insta 'n' FB pack can only be used for local Instagram and Facebook
usage. All overseas usage of Insta 'n' FB pack data will be deducted from
your gigaRoam pass.
3.13.4 Insta 'n' FB pack's data usage will be consumed from Insta 'n' FB
pack first, followed by the Base Plan bundle.
3.13.5 Insta 'n' FB pack expires at the end of your monthly cycle and any
unused data will be immediately and automatically forfeited without notice.
Data from Insta 'n' FB pack will not be accumulated in your Rock 'n'
Rollover data wallet.
3.13.6 With Insta 'n' FB pack, you will enjoy free certain local data
access to Instagram and Facebook Apps via your mobile device. However, the
following access are excluded from Insta 'n' FB pack, are chargeable and
will be deducted from your local data bundle:
3.13.6.1 access to advertisements within the App, including pictures,
audio, videos, third party content (e.g. GIFs, external videos, maps);
3.13.6.2 access to apps which are not within our list of free apps (as may
be determined and changed by us from time to time at our absolute
discretion);
3.13.6.3 access to external and/or re-directed links and/or apps; and
3.13.6.4 such other chargeable access as may be notified by us from time to
time.
3.13.7 Insta 'n' FB pack data uses are not applicable via Instagram and
Facebook web browser / mobile browser. You will be charged for use and
access to Instagram and Facebook via web browser / mobile browser.
3.14
IDD pack
:
3.14.1 IDD means International Direct Dialing calls.
3.14.2 You can purchase IDD pack at any time via the App or our website.
3.14.3 The IDD pack comes with $5 credit per pack for usage. You can sign
up for a new $5 pack to instantly top up your IDD credits at any time via
the App or our website.
3.14.4 You can sign up for IDD pack multiple times. However each sign-up
will be valid and aligned to your current renewal cycle.
3.14.5 There are 234 supported destinations for IDD calls. The IDD rates
can be referred to via the App or our website. IDD rates are can be updated
anytime without prior notice or liability.
3.14.6 IDD usage and charge are rounded up to the nearest minute.
3.14.7 Payment for IDD pack is made at the point of purchase. You will need
to select one of the available payment options.
3.15 You will not get bill shocks for the Services as we will not charge
you beyond what you have subscribed and paid for. No excess charges will be
charged. All data, outgoing minutes, outgoing SMS and IDD calls will stop
upon full utilisation. You will not be able to use excess data, outgoing
minutes, outgoing SMS and IDD calls above and beyond what you have
subscribed and paid for. You will, however, continue to receive incoming
minutes and incoming SMS as they are free.
3.16 Usage alerts: You can set your preference for local
and roaming data alerts so that you know how much data you have consumed
and so that you can plan ahead and top-up data before your data runs out.
You will be notified of such alerts via in-app notification and SMS.
3.17 Data usage priority: Subject to these terms &
conditions, your data will be deducted according to the following list of
priority, with an item above having priority over the item below it:
(i) free bonus data (if any, which may be offered during promotions)
(ii) data under any of the Extras
(iii) data from Rock 'n' Rollover data (if any)
(iv) data entitlement from Base Plan
3.18 Customer service support: We provide customer service
support on various digital channels via the App, our website, giga Facebook
Messenger and giga WhatsApp. While we try to provide effective and timely
customer service support, response times may take longer during peak
periods.
3.19 In the course of your interaction with the members of our customer
service support team, you may request for or receive quotations of prices
for some of our Services. Unless otherwise stated, the prices quoted will
be at the prevailing rates on the date of quotation. We seek your
understanding that these quoted prices may no longer be valid at the date
of subscription. If you do choose to proceed with subscription, the
prevailing rates at the time of purchase will be applicable.
3.20 Prices and payment
3.20.1 Unless otherwise stated by us, all prices listed on the App and our
website are inclusive of GST.
3.20.2 All items or fees paid are non-refundable or exchangeable for cash,
kind or any service or product.
3.20.3 There will be no returns or refunds for any unused value of lost,
damaged or not activated SIM cards or unused, expired, cancelled or
terminated plans, including but not limited to the Base Plan and Extras.
3.20.4 Once you subscribe for and receive any of our Services, you must pay
for the Services even if they are used by someone else (whether with your
consent or your knowledge).
3.20.5 We will only charge you for the Services you subscribe for. Our
charges are calculated based on our records or, where applicable, the
records given to us by a Service Provider.
3.20.6 You are responsible for all Taxes (including GST).
3.20.7 You can pay for the Services via recurring payment through
acceptable credit or debit cards or other payment modes as may be
determined by us from time to time.
3.20.8 All credit and debit cards used must be valid.
3.20.9 By signing up for recurring credit/debit payment, you and the
cardholder agree to us debiting the relevant fees billed to the relevant
line or account as nominated.
3.20.10 The recurring credit/debit payment will continue to be in effect
until you terminate it or until we receive a notification from the
cardholder's card issuing bank. We reserve the right to terminate the
recurring credit/debit payment arrangement at any time in our discretion.
3.20.11 If we are unable to make the deduction or settlement with the
relevant bank for any reason whatsoever, you will be deemed to be in breach
of your payment obligations and we shall be entitled to suspend and/or
terminate your line or account without notice and liability, and we will
not be responsible to you for such suspension and termination.
3.20.12 You use the recurring bill payment arrangement by credit card at
your sole risk. To the fullest extent allowed by law, we do not give any
assurances or guarantees, either express or implied, in relation to such
recurring bill payment arrangements. We will not be liable for any loss,
cost, delay, error, neglect or omission in facilitating the payment under
such recurring bill payment arrangement by credit card, or any unsuccessful
payment.
3.20.13 While we do our best to ensure that the charges are as up to date
as possible at the point of purchase, charges you incur for the Services
could be included in the bill in the subsequent renewal cycle.
3.20.14 Each bill is conclusive evidence against you of the accuracy and
completeness stated in it. You must pay all charges or fees without any
counterclaim, deduction, set off or withholding.
3.20.15 If you do not agree with any of the charges or fees, you should
immediately not continue with your purchase of the Services, otherwise you
shall be deemed to have accepted and agreed to these terms and conditions,
including charges or fees.
3.20.16 In the event that refunds are approved and refunded to you, the
processing period for refunds will take up to 7 working days.
We reserve the right to determine the method of refunds.
3.21 Suspension
3.21.1 When your line or account is suspended, you will not be able to use
any data, make any outgoing calls or minutes or outgoing SMS. In order to
resume the Services, you must make payment as soon as possible. We reserve
the right to charge a one-time Reconnection Fee to resume your full service.
3.21.2 Where you have obtained your mobile number from us, you may even
lose your right to continue to use such mobile number even after you have
made payment. Mobile numbers are not owned by you and we reserve the right
to take back and release the mobile number you have obtained from us in the
event of your non-payment or delayed payment.
3.22 Cancellation or termination
3.22.1 If you wish to cancel or terminate the Services or line to avoid a
renewal purchase, you can do so via the App (or our website if allowed by
us) and cancellation has to be requested at least 3 working days prior to
the renewal date of the Services or line. Any cancellation or termination
of the Services or line will only take effect on the last day of the month
of your current renewal cycle.
3.22.2 You continue to enjoy all the Services that have been paid for in
the current month up to the last day. No refunds will be given under any
circumstances.
3.23 Port-Out Service
3.23.1 “Port-Out Service” is a service provided by giga! which allows you to
port your giga! mobile line to another telecommunications provider.
If you wish to request for Port-out Service, you must ensure the following conditions are fulfilled:
(i) your giga! mobile line is in active state (i.e. not cancelled or terminated)
(ii) your giga! mobile line has no pending/outstanding charges.
This clause describes your obligations to us if you wish us to provide
the Services.
4.1 Your relationship with us
You must:
4.1.1 provide accurate and complete information to us, and inform us
immediately if there are any changes to the information you gave us;
4.1.2 pay all charges for the Services you subscribe for, even where there
is any suspension, interruption or loss of the Services, and you must pay
charges for any disconnection and/or re-connection of the Services (if
any), whether this was caused by your request or your default;
4.1.3 comply with all applicable laws, rules and regulations, and any
requirements or restrictions which we or the Service Providers may impose
on the use of the Services;
4.1.4 comply with all instructions, notices or directions issued by us; and
4.1.5 take all reasonable steps to prevent fraudulent, improper or illegal
use of the Services.
4.2 Your use of the Services:
You must be responsible for the use of the Services you subscribe for. This
would include:-
4.2.1 obtaining the appropriate permission if you use the communication
services or equipment of third parties to access the Services;
4.2.2 not using or allowing the Services you subscribe for to be used in
any unlawful way or in a way that could give rise to civil or criminal
liability. This would include:-
4.2.2.1 posting, soliciting, transmitting or disseminating Content which
may be misleading, defamatory, offensive, indecent, objectionable or
illegal, or which may cause annoyance, harassment or anxiety to anyone,
including junk/spam mail, solicitations, or distributing mail to any party
who has not given permission to be included in the distribution. Junk/spam
emails do not have to be sent from your account or our Network to violate
this Agreement. Emails sent by or through a third party that advertises or
directs traffic or links to your account is considered sent by you. If
someone alleges that you have breached any of these terms, we can require
you to give evidence that you have not including adducing evidence of a
"Confirmed Opt-In" mailing list where applicable;
4.2.2.2 if relevant, forging or issuing misleading message headers to mask
the originator of the message or employing any other method to disguise or
mislead anyone on the source or quantity of the emails transmitted;
4.2.2.3 posting, soliciting, transmitting, disseminating, advertising or
storing Content that is pornographic or contains malware such as computer
viruses, worms, trojan horses, time bombs, cancelbots or any other harmful,
damaging or destructive programmes;
4.2.2.4 illegally, or without appropriate authority, accessing any part of
the Services, the Network or any third party equipment, accounts, systems
or networks to which you can connect through the Services (directly or
indirectly), or doing anything as a precursor to such an attempt (including
port, stealth, security or penetration scans or other illegitimate
information gathering activity) on our servers or network or the Service
Providers;
4.2.2.5 disrupting or undermining the security of the networks and systems
connected to the Services, or violating the rules and regulations of such
networks. This can include failing to update the App or accessing websites
that are known to be vulnerable to malicious activity;
4.2.2.6 if relevant, collecting and/or disseminating information about
others or their email addresses without their consent;
4.2.2.7 violating anyone's rights, including their intellectual property
and privacy rights, or anyone's uninterrupted use of the Services or any
networks, for any fraudulent, illegal or improper purposes;
4.2.2.8 reselling or providing any part or component of the Services,
whether for profit or not, to third parties without our prior written
consent;
5.2.2.9 advertising, transmitting, facilitating or making any Content,
product or service available that may breach this Agreement;
4.2.2.10 doing anything to generate excessive Network traffic beyond what
is normal and reasonable, cause congestion to the Network, or cause any
disruption, interference, interruption or degradation in the Network or our
Services; and
4.2.2.11 doing anything, even if it is lawful, that we decide is harmful to
our customers, operations, reputation, goodwill or customer relations.
You agree that these restrictions are reasonable and necessary for the
operation, management and maintenance of the Network. However, if any of
the restrictions are held by a court to be invalid for any reason, but
would be valid or effective if any part of its wording were deleted, you
agree that the restriction shall apply to you with such deletions or
amendments made so that it is valid and effective at law.
Your secrecy and security are important. This clause describes the
actions you must take to protect the security of the Services.
5.1 Please keep your login identification, passwords, PINs and other
private information confidential. You are solely responsible for all
activities that occur under your accounts, even without your consent or
knowledge. If you use any login identification, password or PIN that we
deem to be insecure, that would be a breach of this Agreement.
5.2 We may refuse, change or remove login identification, password(s) or
PIN which we deem inappropriate or offensive.
5.3 You must take immediate action to remedy the situation if you discover
or suspect that there has been any unauthorised use of your login
identification, password(s) and/or PIN or that your account security has
been compromised, including by immediately informing us and changing your
password(s) and/or PIN.
5.4 You should change your password(s), PIN or any other security
identification regularly for your security.
5.5 We are not responsible for the security of your account, and any
equipment, network and systems you use to access the Services. We do not
guarantee the security of any transmission you make.
This clause describes the actions we may take in providing the
Services.
6.1 From time to time and in order to protect and enhance our systems and
Service offerings, we will need to verify the accuracy of the information
you provide to us. This could include cross tabulating with external
databases. You agree to such actions by us.
6.2 We also have to take appropriate actions to protect, maintain, improve
and/or manage our Network and systems and to ensure smooth provision of our
Services with or without notice to you. These include:-
6.2.1 carrying out maintenance and repair work to our hardware and
software, that may involve interruption or suspension of some or all of our
Services. We will try to restore the affected Services as quickly as we
can;
6.2.2 performing searches or scans of your Content/data and system;
6.2.3 managing and controlling access to the Network, even if access is a
requirement or constitutes part of the Services; and
6.2.4 managing and controlling access to certain data stored in the
Network, even if it belongs to third parties or customers.
We, or our designated Affiliates, may carry out any of the above actions in
any manner we consider appropriate or necessary and we will not be liable
to you or any third party for any loss, damage or expense that may result
from this.
6.3 We will not intentionally monitor any electronic messages sent or
received by you unless required to do so by law, governmental authority or
with your consent. We may, however, monitor our service electronically to
determine that our Services and Network are operating satisfactorily. We
will not intentionally disclose your online communications or activities,
except to comply with a court order or applicable laws, or where necessary
to protect us and others from harm, or for the proper operation of our
Services and Network.
This clause describes how you should use the Content and Products you
access using our Services.
7.1 You may access Content, products and/or services using the Services.
You agree that:
7.1.1 all such Content, products or services will be the sole
responsibility of the person from whom it originated, and we do not endorse
or guarantee its accuracy, reliability, integrity, legality or quality;
7.1.2 we are not liable for any Content, products or services which you may
access, use or acquire via the Services;
7.1.3 you are solely responsible for all Content, products or services that
you transmit or make available via the Services;
7.1.4 by using the Services, you may be exposed to third party Content,
products or services that may be defamatory, offensive, indecent,
objectionable or illegal; and
7.1.5 we may without notice to you, remove, modify or deny access to any
Content, products or services which you try to access, or which you
transmit or make available via the Services, including without limitation
such Content, products or services that may be or are alleged to be
defamatory, offensive, indecent, objectionable or illegal or may have
infringed any party's intellectual property rights. We shall not be
responsible for determining the validity of any such allegations.
7.2 In addition, we will not be liable for any problems you encounter, or
for any non-delivery, non-performance or defects in any goods and services
you obtain from, advertisers or any third parties on our website or through
the Services. We are not responsible for such advertisers or third parties.
7.3 If any Services are provided to you on a free trial basis, the full
Charges for that Service shall apply after the free trial period, without
notice to you. You agree that display of the applicable Charges for the
Services on our website or applications will constitute notice of the
Charges.
This clause describes how you may use the Network for our Services.
8.1. Additional Rights
The provisions of this Clause are in addition and without prejudice to any
other rights we may have over the Network and its use, whether granted by
statute or otherwise.
8.2 Ownership
You agree that we are the owner of the Network at all times.
8.3 Access and Maintenance
From time to time and in order to protect and enhance our Network, we will
need to take appropriate actions to protect, maintain, improve and/or
manage our Network. Where we can, we will give you reasonable advance
notice. You agree that we have the right to conduct Network maintenance at
such times and frequencies as we decide, and we are not liable to you for
any disruption or interruption to the Services and/or your access to the
Services which may result.
This clause sets out our obligations to you in providing the Services.
9.1. While we strive to give a good consumer experience, the Services are
provided on an "as is" and "as available" basis. You use the Services or
rely on any Content at your sole risk. To the fullest extent allowed by
law, we do not give any assurances or guarantees, either express or
implied, in relation to such Services or Content.
9.2 Specifically, we do not warrant:
9.2.1 that the Services, the App, our website or our operation, maintenance
and protection of the Network will not cause any harm to your equipment,
software systems or Content;
9.2.2 the accuracy, reliability or quality of any Content obtained through
the Services or that defects in the App and our website will be corrected;
and
9.2.3 that the Services, the App and our website are error free,
uninterrupted or available at all times.
9.3. Where you are provided with any gift or premium from us, you agree
that:-
9.3.1 our maximum liability is the amount you have paid us in cash, if any,
for it;
9.3.2 the redemption of the gift or premium is subject to stock
availability;
9.3.3 we make no warranty as to the gift or premium and will not be
responsible for any specifications, defects or non-performance in it;
9.3.4 we are not an agent of the merchant, manufacturer and/or supplier of
the gift or premium, and shall not be deemed to be a seller or transferor
of the gift or premium;
9.3.5 unless otherwise agreed by us in writing, any issue which you may
have in respect of the gift or premium shall be resolved directly with the
merchant, manufacturer and/or supplier. The gift or premium is subject to
such other terms and conditions of the merchant, manufacturer and/or
supplier; and
9.3.6 we reserve the right to substitute the gift or premium with any item
of a similar value.
9.4 Except as set out in this Agreement, we expressly exclude all other
liability we may have to you, including all liability in contract, tort,
negligence, misrepresentation, strict liability or statute. This exclusion
applies for our benefit and that of the Service Providers whose networks
are connected to each other or to the Network, all companies, directly or
indirectly owned, wholly or partly owned or controlled by us or any of
these parties, and all their officers, employees, contractors and agents or
anyone else to whom we or these parties are responsible (" the Relevant Parties") and whether it relates to anything
caused by or resulting from anything any of the Relevant Parties does or
omits to do or delays in doing (even if done, omitted or delayed wilfully,
recklessly or negligently), whether or not it is contemplated or authorised
by any agreement you have with us.
9.5 Neither we nor any of the Relevant Parties is liable for any special,
incidental, indirect, consequential or punitive damages, losses, costs or
expenses, even if caused wilfully, recklessly or negligently.
9.6 Neither we nor any of the Relevant Parties is liable for any lost
profits, revenue, business or anticipated savings, loss of data, loss of
Content or loss of use, even if caused wilfully, recklessly or negligently.
9.7 If any of the exclusions set out in this Clause 9 does not apply, our
liability will not exceed the lower of your preceding month's Charges
applicable to the Services in question or S$5,000/- for any event or for
any series of connected events.
9.8 The exclusions of liability above do not apply to liability for death
or personal injury resulting from our negligence, or to any liability which
cannot be lawfully excluded or restricted under the Unfair Contract Terms
Act (Cap. 396).
10.1 Subject to Clause 3.21, this Agreement or the Services may be
terminated by either party giving 1 working day notice to the other
party without assigning any reason. In the absence of any termination
in accordance with this Agreement (including this clause), this
Agreement or the Services shall automatically continue on a
month-to-month basis, based on the same terms and conditions and based
on our prevailing rates without any previously applied discounts or
promotional rates. If you continue to use the Services, you will be
taken to have accepted this clause and our prevailing rates. If you do
not accept this clause, your sole and exclusive remedy will be to
terminate this Agreement or the Services in accordance with this
Agreement.
10.2 We have the right to suspend or terminate all or any part of the
Services, or terminate this Agreement with 1 working day notice (for
Clauses 10.2.1 and 10.2.2 below) or with immediate effect (for Clauses
10.2.3, 10.2.4, 10.2.5, 10.2.6 and 10.2.7 below), in each case without
compensation to you, and without prejudice to our rights to damages for any
breach by you of this Agreement, if any of the following events occurs:
10.2.1 you breach any of the terms and conditions of this Agreement or any
other agreement you have with us;
10.2.2 you provide incorrect, false or incomplete information to us;
10.2.3 you become or threaten to become bankrupt or insolvent;
10.2.4 you make any arrangement or composition with or assignment for the
benefit of your creditors or go into either voluntary or compulsory
liquidation or a receiver, trustee, judicial manager or administrator is
appointed over any of your assets;
10.2.5 the equivalent of any of the events referred to in the above Clauses
10.2.3 and 10.2.34 under the laws of any relevant jurisdiction occurs to
you;
10.2.6 the requirements of the relevant Regulatory Authority or any other
authority result in us having to stop providing any of the Services or to
provide any of the Services in a manner which is unacceptable to us; or
10.2.7 we believe that you are likely to create imminent harm (such as
interruption, disruption, congestion or any unauthorised act) to the
Network or any third party's networks or systems or our provision of the
Services, or to defraud us, or are likely to create imminent harm or harass
or are abusive to our personnel.
In such event, you may immediately contact our customer service to tell us
why such suspension or termination should not occur. We will consider each
case and where we deem appropriate, will not proceed with the suspension or
termination of such account or take any other appropriate action where
necessary.
In addition, if we suspect that you are using or allowing any of the
Services to be used for fraud, misconduct or any other illegal or improper
purpose, we will refer this to the relevant authorities and comply with
directions or guidelines issued by them, without notice to you.
10.3 The termination of this Agreement will not affect any accrued rights
and remedies of either party against the other party.
10.4 We will determine, in our sole discretion, on a case-by-case basis,
the steps which are necessary to address any breach of this Agreement. Such
steps include investigating any suspected or alleged breach of this
Agreement, including obtaining information from you, any complainant and
the examination of Content on our server. Nothing contained in this
Agreement will limit our actions or remedies in any matter and we reserve
at all times all rights and remedies available to us at law.
10.5 We and the Service Providers shall not be liable for any damages,
losses, costs or expenses of any nature suffered by you or third party
resulting in whole or in part from the exercise of our rights under this
Agreement. By using the Services, you agree to waive and hold us and the
Service Providers harmless from any claims relating to any action taken by
us, including the conduct of an investigation, issuance of a warning,
refusal, removal, modification or denial of access to the App, our website,
Services or Content, suspending or terminating the Services, or other
appropriate action in relation to any suspected or alleged breach of this
Agreement.
This clause is important and sets out certain of ours and your legal
rights and obligations.
You must indemnify us, including our employees, directors and agents, in
full against all claims, damages, losses, liabilities, claims, costs,
expenses, demands and actions resulting from your use of the Services, your
negligence, omission, act or breach of this Agreement.
Any and all of our Intellectual Property will continue to belong to us or
our licensor(s). You may not use or permit anyone to use any of our
Intellectual Property except as may be necessary for your lawful use of the
Services or as permitted by us.
In the absence of fraud or manifest error, all our records relating to the
Services (including but not limited to our overseas roaming partners) are
conclusive evidence of their accuracy and completeness.
You may not assign, novate or transfer any of your rights and/or
obligations under this Agreement without our prior written consent. We may
assign, novate and/or transfer all or part of our rights and/or obligations
under this Agreement to any party and will give you notice of this.
We may from time to time change any of these terms & conditions and/or
any other applicable terms and conditions for the Services you subscribe
for. We may also from time to time withdraw, suspend, or change any of the
Services. We will try, where we reasonably can, to give you advance notice
of such changes, and we will notify you of such changes in writing or via
our website, or such other form as we may decide. The display of the
revised terms & conditions on our website will constitute notice of the
changes. If you continue to use the Services, you will be taken to have
accepted the changes.
11.6.1 We will not be liable for any delay or failure in performance under
this Agreement resulting from matters beyond our control. These include
acts of God, requirements of any governmental or regulatory authority, war,
national emergency, acts of terrorism, accident, fire, lightning, equipment
failure, cyberattacks (including any type of offensive manoeuvre that
targets computer information systems, infrastructure, computer networks or
personal computer devices), computer software or Software malfunction
(including due to malicious software programmes), interception of online
communication, identity theft, electrical power failure, faults,
interruption or disruption of the Network or the networks of the Service
Providers or of your equipment or the equipment of any third party, riots,
strikes, lock-outs, industrial disputes (whether or not involving our
employees) or epidemics of infectious diseases.
11.6.2 In addition, the Services may occasionally be affected by
interference caused by objects beyond our control such as buildings,
underpasses and weather conditions. When this happens, we will not be
responsible for any interruption or disruption of the Services or if you
cannot access or use the Services.
If we do not, or if we delay, the exercise or enforcement of any of our
rights under this Agreement, we will not be considered to have waived our
rights, and our right to fully exercise and enforce all our rights under
this Agreement will not be affected.
You must not use or disclose to any person any information (other than
information that is or has become publicly available) relating to any of
the Services or us which you obtain from us or our agents in connection
with this Agreement and the Service, except to the extent necessary to
comply with law, court order or any regulatory authority.
11.9.1 Except where stated by us, these terms & conditions and/or other
terms and conditions as otherwise agreed between us in writing, contain the
whole agreement between you and us with respect to the Services you
subscribe for, and there are no other agreements or terms, oral or written,
express or implied, which govern the provision by us of the Services.
11.9.2 If any part of this Agreement is invalid, illegal or unenforceable
(whether in whole or in part), such provision shall be deemed modified to
the extent of such invalidity, illegality or unenforceability and the
remaining provisions of this Agreement shall not be affected.
11.9.3 Rights of third parties under this Agreement
Save for our Affiliates, third parties who are not involved in this
Agreement cannot enforce it under the Contracts (Rights of Third Parties)
Act (Cap 53B).
This Agreement is governed by Singapore law. Our provision of the Services
is subject to the Act and we are required to comply with the directives and
orders of all relevant Regulatory Authorities.
Both of us irrevocably submit to the non-exclusive jurisdiction of the
Singapore courts for any legal proceedings relating to this Agreement.
Either party may also refer any dispute to the Small Claims Tribunal. If we
agree with you that arbitration would be an appropriate forum, we may
jointly refer the dispute for arbitration.
This Clause sets out how certain words and phrases are used in this
Agreement.
What these words mean in this Agreement
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"Act"
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:
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the Telecommunications Act, or as applicable, the
Info-communications Media Development Authority Act 2016
(No. 22 of 2016), as may be changed from time to time
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"App"
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:
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the giga! application (as may be changed by us from time to
time) provided by us that allows you to access and use the
Services
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"Affiliate"
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:
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any related or associate company of StarHub Mobile Pte Ltd
including their successors, assigns, employees and agents
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"Agreement"
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:
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the agreement between you and us comprising these terms
& conditions and other terms and conditions applicable
to the Services you and we may have agreed or accepted from
time to time
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"Content"
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:
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all information, text, sound, music, software, photographs,
videos, graphics, data, messages, links or other materials
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"IMDA"
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:
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Info-communications Media Development Authority of
Singapore, its successors and assigns
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|
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"Network"
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:
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all networks owned, maintained or operated by, and/or
leased/licensed to us through which we provide the Services
to you
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"PIN"
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:
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personal identification number
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"Regulatory Authority"
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:
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IMDA, its successors and/or assigns
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"Services"
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:
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our giga!, giga or g mobile services and the App as may be
changed by us from time to time and any other
info-communications or other services, products or
applications which we and/or the Service Providers provide
to you including any value-added features and promotions
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"Service Provider"
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:
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any third party service provider involved in providing the
Services to you and/or on whose behalf we are billing,
including without limitation any network operator or
telecommunication service provider
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"SIM"
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:
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Subscriber Identification Module
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"Taxes"
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:
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any and all taxes, goods and services tax, duties, levies
and other similar charges imposed under any law in respect
of the provision of the Services or on any charges or
payment due from or payable by you to us
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"us" or "we" or " our"
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:
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StarHub Mobile Pte Ltd (Reg. No. 200000646C) and includes
their successors, assigns, employees and agents
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"you" or "your"
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:
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the person who uses or intends to use the Services
(including his or its successors and permitted assigns) and
anyone appearing to us to be acting with that person's
authority or permission
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Any decision to be made by us or actions that we may take in this Agreement
may be made at our sole discretion.
"Refer a friend to giga!" Promotional Terms & Conditions
Refer a friend to giga! and earn gigaBucks for yourself and discount
for your friend, subject to these terms & conditions.
1.
Promotion
1.1 Unless otherwise notified by us, this promotion is valid from 31 May 2020
to 30 June 2020, date inclusive ("Promotion Period").
1.2 gigaBucks (as defined in clause 4.1 below) will be credited to you for
each successful referral successfully redeemed during the Promotion Period.
2.
Eligibility
In order to be eligible for this promotion, you must be an existing giga!
subscriber with an active giga! line.
3.
Mechanics of Promotion
3.1 For this promotion, you can refer to us any:
3.1.1 new giga! subscriber; and/or
3.1.2 existing giga! subscriber who wishes to purchase additional giga!
line(s) under his/her same account,
and such individual will be referred to as "your Friend".
3.2 You must share the details of this promotion (including these terms
& conditions) with your Friend so that your Friend is aware and agree
to them.
3.3 You must also obtain and share the personalized referral promo code of
this promotion, which you can obtain from the giga! app (" Promo Code") with your Friend.
3.4 You will enjoy gigaBucks for each successful activation of a giga! line
by your Friend and such gigaBucks will be credited into your wallet known
as "gigaWallet" ("Credit"). You will enjoy $4 gigaBucks/Credit
for a 25GB plan and a 50GB plan. No gigaBucks will be credited for the 5GB plan.
3.5 Your Friend will need to key in the Promo Code when signing up for the
giga! line in order to enjoy a discounted price for a certain subscription
period ("Discount"). Your Friend will enjoy a 25GB plan at
$20 (usual price $25) for the first month's subscription, or a 50GB plan at
$42 (usual price $45) for the first month’s subscription, and our
prevailing prices will apply from the second subscription month onwards.
Discount does not apply to the 5GB plan.
4.
gigaBucks
4.1 In this promotion, Credit is referred to as "gigaBucks
" and will be available for your use over 2-consecutive renewal cycles
period ("Validity Period"). Any and all unutilized
gigaBucks will be automatically and immediately forfeited upon the expiry
of the Validity Period. No refunds or extension of the Validity Period will
be granted under any circumstances.
4.2 gigaBucks cannot be transferred and cannot be exchanged for cash, other
benefits or kind and can only be used solely in accordance with these terms
& conditions.
4.3 gigaBucks will be automatically used to offset your monthly giga!
mobile subscription charges, whether in part or in whole.
4.4 You may opt to use gigaBucks to purchase extras or optional giga!
services from us where such gigaBucks are sufficient.
4.5 If there is insufficient gigaBucks in your gigaWallet, you shall be
solely responsible for all charges incurred and purchases made, and such
charges and purchases shall be charged via the debit or credit card tied to
your account.
4.6 gigaBucks in your gigaWallet will be used/deducted and treated (for
example, the Validity Period of gigaBucks) on a first-in-first-out basis.
5.
Our rights
5.1 If we suspect that you are participating in this promotion and/or
allowing your Friend to participate in this promotion for fraud,
misconduct, improper, inappropriate, dishonest or any other illegal purpose
(for example, without limitation, set up fraudulent account, set up an
account using a non-consenting third party's information or stolen
information), we reserve the right, as may be determined by us in our
absolute discretion, to carry out any or all of the following, without
notice and liability to you:
5.1.1 decline your referral of your Friend;
5.1.2 decline your Friend's redemption;
5.1.3 claw-back your gigaBucks or charge you for it as a debt owed by you
to us;
5.1.4 claw-back your Friend's Discount or charge your Friend for it as a
debt owed by your Friend to us;
5.1.5 suspend or terminate your giga! line and/or account;
5.1.6 suspend or terminate your Friend's giga! line and/or account; and/or
5.1.7 blacklist you and/or your Friend.
We also reserve the right to refer your actions to the relevant authorities
and will comply with directions or guidelines issued by them, without
notice and liability to you.
Our decision shall be final and conclusive.
6.
Changes
We reserve the right to change, suspend or terminate this promotion
(whether in part or whole), and/or any of these terms & conditions, at
any time, at our absolute discretion, without prior notice and liability.
7.
Acceptance
By participating in this promotion, you shall be taken to accept and agree
to:
a) all these terms & conditions and any amendments thereof;
b) receive communications by us via email, phone, SMS and/or in-app
notifications in accordance with our prevailing Privacy Policy as set out
at www.giga.com.sg or such other link
as may be notified by us from time to time; and
c) our prevailing giga! Mobile Terms & Conditions as set out at www.giga.com.sg or such other link as
may be notified by us from time to time.
“$20 for 40GB for 12 months” Promotional Terms & Conditions
1. For this promotional plan, you will be charged $20 monthly for 40GB,
300 mins and 300 SMS for your first 12 months.
Price will automatically revert to $30 for 40GB, 300 mins and 300 SMS on month 13.
2. This offer applies to all new giga! customers (new sign ups and port-in customers)
and existing giga! customers (i.e. existing customers can change their existing plans
to this promotional plan).
3. This promotional plan is available for a limited time period only, from 19 June 2020 to 20 July 2020.
We reserve the right to determine the validity period of this promotional plan.
4. If you have successfully signed up for this promotional plan,
you will be charged $20 monthly via the debit or credit card tied to your giga! line.
If any payment fails at any time during the 12-month period of your promotional plan for any reason,
your giga! line will be suspended and thereafter your promotional plan will automatically revert
to the $30 for 40GB plan when your giga! line is reactivated.
5. Unless otherwise stipulated by us, all other services and extras that are applicable to
the Base Plan are applicable to this promotional plan as well.
6. Referral program/promotion benefits are not applicable to this promotional plan.