Mobile terms and conditions

Mobile Terms & Conditions

In order to use the Services, you must have downloaded the App on your mobile telephone or handset and agree to our "App and Website Terms & Conditions and Privacy Policy" as may be updated by us from time to time. The most recent version will apply and will be available on the App or our website.

These are the terms & conditions relating to the Services and they may be updated by us from time to time. The most recent version will apply and will be available on the App or our website.

1. Eligibility: You can subscribe for the Services if you are at least 18 years old. We may refuse to provide Services at our discretion.

2. How to sign-up:

2.1 You can sign-up for the Services via the App.

2.2 You must follow our sign-up process and provide all correct information and supporting identification documentation (including but not limited to NRIC, passport and employment pass) as requested in the sign-up process. In the event of any non-submission or non-approval of identification documentation, we reserve the rights to decline your request, recall and release the mobile number you have selected.

2.3 You will need to verify your account with a valid identification (“ID”) within 7 working days from the date of signing up for your giga! plan/line/the Services. You will be triggered via email and/or giga! App to update your account with a valid ID for verification.

2.4 If you do not successfully verify your account with a valid ID within 7 working days from the date of signing up for your giga! plan/line/the Services, we reserve the right to terminate your giga plan/line/the Services immediately without further notice and liability. No refunds will be given to you under any circumstances.

2.5 If you wish to retain your active non-giga! postpaid mobile number, you can request for Port-In Service.

2.5.1 “Port-In Service” is a service provided by giga! which allows you to port-in your line from your current mobile service provider (“Donor”) to a giga! line. When you select the option to port-in, you consent to the release of your information to a third party central number port service provider and/or the Donor for the purpose of activating the Port-In Service.

2.5.2 For your Port-In Service request to be successful, you must ensure the following conditions are fulfilled: (i) the non-giga! mobile line to be ported-in is an active postpaid number. Prepaid mobile lines are not supported; (ii) the non-giga! mobile line is registered under the same full name and ID as the giga! line you have registered with us; and (iii) you have paid all outstanding charges (if any) to the Donor prior to the commencement of the Port-In Service.

2.5.3 Upon commencement of the Port-In Service, which is upon successful SIM card delivery, your existing contract with the Donor shall automatically terminate.

2.5.4 If your Port-In Service request is rejected by giga! due to any outstanding issues with the Donor, you shall resolve these outstanding issues with the Donor directly. If you fail to resolve any outstanding issues with the Donor, your Port-In Service request will be unsuccessful. However, you can continue to enjoy the Services on the new giga! mobile number that has been allocated to you. There will be no refund of fees for any reason related to unsuccessful Port-In Service request.

3. Services:

3.1 The Services are provided on a post-paid basis and based on a SIM-only plan. Unless otherwise agreed by us, you can sign up a maximum of 12 lines under your name or account.

3.2 The Services start on the day the SIM card is activated and will continue for the calendar month of activation.

3.3 The Services will be automatically renewed for successive periods of 1 calendar month each ("renewal cycle") unless terminated in accordance with these terms & conditions.

3.4 The Services consist of a base plan and extras or optional services, if subscribed by you. We reserve the right to decline requests, cancel or amend orders at our sole and absolute discretion.

3.5 We currently offer giga! 6GB, 45GB, 75GB and pop-up plans, with each plan consisting of the following components ("Base Plan"):

Item

Amount

local data in excess of the plan's allocated data

chargeable per KB

local outgoing minutes

chargeable per minute

local outgoing SMS

chargeable per SMS

local incoming minutes and SMS

Free

caller number display

Free

3.6 Free Auto-Upsized Data for giga Plans:

3.6.1 Free Auto-Upsized data refers to automatically increasing the data entitlements in your giga Plans for existing customers on the $10, $25 and $45 Base Plans, and the $18 Pop-Up plan.

(i) Free Auto-Upsized data will increase the data entitlement for the $10 Base Plan from 5GB to 6GB per month; and increase the data entitlement for the $25 Base plan from 25GB to 45GB per month. Only for existing customers who have signed up before 4 August 2020. You will enjoy the upsized data on the next renewal cycle after 4 August 2020.

(ii) Free Auto-Upsized data will increase the data entitlement for the $18 Pop-Up plan from 20GB to 40GB per month. Only for existing customers who have signed up before 20 August 2020. You will enjoy the upsized data on the next renewal cycle after 20 August 2020.

(iii) Free Auto-Upsized data will increase the data entitlement for the $45 Base Plan from 50GB to 75GB per month. Only for existing customers who have signed up before 15 September 2020. You will enjoy the upsized data on the next renewal cycle after 15 September 2020.

(iv) All other giga Plans not mentioned here are not eligible for the free Auto-Upsized data.

3.6.2 Free Auto-Upsize data will automatically increase the data entitlements for existing customers on the $18 for 20GB Pop-Up plan who signed up before 20 August 2020. The data entitlement will increase from 20GB to 40GB per month, on the next renewal cycle after 20 August 2020.

3.7 Rock 'n' Rollover data under the Base Plan:

3.7.1 "Rock 'n' Rollover data" refers to any unused data only from your Base Plan (not the Extras) left in your wallet at the end of a renewal cycle:

(i) which is rolled over to the immediately following or next renewal cycle for a maximum of 2 renewal cycles; and

(ii) such data will be capped to the relevant Base Plan's allocated data regardless of the actual amount accumulated. For example, a maximum of 6GB in the case of a 6GB Base Plan, 45GB in the case of a 45GB Base Plan and 75GB in the case of a 75GB plan.

3.7.2 Rock 'n' Rollover data is only valid for 2 renewal cycles which occurs one after another. Any unutilized rollover data will be automatically and immediately forfeited upon the lapse of 2 renewal cycles.

3.7.3 Data usage priority from the Rock 'n' Rollover Data wallet will follow the first-in-first-out logic.

3.7.4 Rock 'n' Rollover data is only valid when all monthly renewal payments are paid on time. Otherwise, we reserve the right to forfeit all data accumulated in your Rock 'n' Rollover Data wallet.

3.7.5 Rock 'n' Rollover data will be forfeited when you change plan.

3.7.6 Unutilised Rock 'n' Rollover data is not redeemable for cash or credit, and cannot be transferred to any other account (including other accounts under your name) or to any other person or party under any circumstances.

3.8 Charging of the Base Plan:

3.8.1 The Base Plan and Service will start on the day your SIM card is activated.

3.8.2 There will be monthly recurring fees payable under the Base Plan.

3.8.3 Payment for monthly recurring fees is made at point of sign up.

3.8.4 Change of plan will take place at the start of the next month or renewal cycle. All data accumulated in your Rock 'n' Rollover wallet will be forfeited when you change plan.

3.8.5 You will need to select one of the available payment options.

3.8.6 All items or amounts paid are not refundable.

3.8.7 The Base Plan will be renewed every month or renewal cycle unless otherwise terminated in accordance with these terms & conditions.

3.9 Pop-up plan

3.9.1 Pop-up plan is only available for purchase during a specific period of time as may be notified by us from time to time at our absolute discretion.

3.9.2 Pop-up plan applies to all new giga! customers (new sign ups and port-in customers). Existing giga! customers will not be able to change their existing plans to this pop-up plan.

3.9.3 We reserve the right to determine the validity period of each pop-up plan.

3.9.4 Pop-up plans are "seasonal". Depending on the nature of the pop-up plans and their terms of offer, each pop-up plan may differ in entitlements, including data, SMS and voice minutes.

3.9.5 Once you have purchased or changed to the pop-up plan, you may continue and remain on the pop-up plan until: (i) you decide to change to a different plan; or (ii) you terminate your giga! line on the pop-up plan, whichever is earlier. Exception: If, after you have purchased or changed to the pop-up plan, your giga! line and/or account is suspended (for non-payment of outstanding bills), your giga! line will revert to 45GB plan when it is reactivated (after payment of outstanding bills and Reconnection Fee).

3.9.6 Once you have changed from a pop-up plan ( "earlier pop-up plan") to a different plan, you will not be able to switch back to the earlier pop-up plan unless the terms of offer of the earlier pop-up plan allows you to do so.

3.9.7 Unless otherwise stipulated by us, all other services and extras that are applicable to the Base Plan are applicable to the pop-up plan as well.

3.10 Extras: In addition to the Base Plan above, you can subscribe to extra services as may be offered by us from time to time as part of the Services ("Extras"). These Extras are set out below and described in detail in the clauses that follow:

Extras

Description

Data, SMS and Talktime pack

Refer to clause 3.9

gigaRoam pass

Refer to clause 3.10

WhatsApp pack

Refer to clause 3.11

Insta 'n' FB pack

Refer to clause 3.12

IDD pack

Refer to clause 3.13

3.11 Data, SMS and Talktime Pack:

3.11.1 You can sign up for Data, SMS and Talktime pack to instantly top up your local mobile data, SMS and talktime at any time via the App or our website.

3.11.2 You can sign up for Data, SMS and Talktime pack multiple times. However each sign-up will be valid and aligned to your current renewal cycle.

3.11.3 Payment for Data, SMS and Talktime pack is made at the point of purchase.

3.11.4 You will need to select one of the available payment options.

3.11.5 All Data, SMS and Talktime packs will immediately and automatically expire at the end of the existing month or renewal cycle without notice. Any unused balance of Data, SMS and Talktime pack will also be immediately and automatically forfeited without notice. Data from Data pack will not be accumulated in your Rock 'n' Rollover data wallet.

3.12 gigaRoam pass Asia Pacific ("APAC") and rest of the world ("ROTW") :

3.12.1 You can sign up for gigaRoam pass if you intend to use data overseas. You cannot use voice (including but not limited to outgoing and incoming voice calls and outgoing SMS) overseas. Incoming SMS that you may get overseas is free.

3.12.2 The Services can only be used in selected supported destinations as may be determined by us from time to time. Below is the current list of destinations for gigaRoam APAC and ROTW:

gigaRoam APAC (14 destinations)

gigaRoam ROTW (34 destinations)

Australia

Austria

China

Bangladesh

Hong Kong

Belgium

Indonesia

Brunei

Japan

Cambodia

South Korea

Canada

Macau

Croatia

Malaysia

Czech Republic

Myanmar

Denmark

New Zealand

Finland

Philippines

France

Taiwan

Germany

Thailand

Greece

Vietnam

Hungary

Iceland

India

Ireland

Israel

Italy

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Qatar

Russia

Spain

Sweden

Switzerland

Turkey

United Kingdom

United Arab Emirates

USA

The above list may be changed from time to time without notice.

3.12.3 Payment of gigaRoam pass is made at point of purchase using the available payment options.

3.12.4 gigaRoam pass will be activated when its first usage has been detected by our overseas roaming partner's network.

3.12.5 gigaRoam pass will be valid for 5 or 15 days (depending on your choice) from date of activation.

3.12.6 If you have data remaining in gigaRoam pass, and you boost up with a new 1GB gigaRoam pass, the entire bundle of gigaRoam pass data will have an extension of validity to 5 or 15 days (depending on your choice) from the new purchase date,

3.12.7 If your gigaRoam pass is not activated within 90 days from its date of purchase, it will be immediately and automatically forfeited from your account without notice. No refunds will be made to you in such an event.

3.12.8 You can select your preferred overseas network in the supported countries as gigaRoam pass is not network-locked.

3.13 WhatsApp pack:

3.13.1 You can purchase WhatsApp pack at any time via the App or our website.

3.13.2 WhatsApp pack can only be used for local WhatsApp usage. All overseas usage of WhatsApp data will be deducted from your gigaRoam pass.

3.13.3 WhatsApp data usage will be consumed from WhatsApp pack first, followed by the Base Plan bundle.

3.13.4 WhatsApp pack expires at the end of 1 month or renewal cycle and any unused data will be immediately and automatically forfeited without notice. Data from WhatsApp pack will not be accumulated in your Rock 'n' Rollover data wallet.

3.13.5 With WhatsApp pack, you will enjoy free certain local data access to WhatsApp App via your mobile device. However, the following access are excluded from WhatsApp pack, are chargeable and will be deducted from your local data bundle:

3.13.5.1 access to advertisements within the App, including pictures, audio, videos, third party content (e.g. GIFs, external videos, maps);

3.13.5.2 access to apps which are not within our list of free apps (as may be determined and changed by us from time to time at our absolute discretion);

3.13.5.3 access to external and/or re-directed links and/or apps; and

3.13.5.4 such other chargeable access as may be notified by us from time to time.

3.13.6 WhatsApp pack data usage is not applicable via WhatsApp web browser / mobile browser. You will be charged for use and access to WhatsApp via web browser / mobile browser.

3.14 Insta 'n' FB pack:

3.14.1 "Insta 'n' FB pack" means Instagram and Facebook pack.

3.14.2 You can purchase Insta 'n' FB pack at any time via the App or our website.

3.14.3 Insta 'n' FB pack can only be used for local Instagram and Facebook usage. All overseas usage of Insta 'n' FB pack data will be deducted from your gigaRoam pass.

3.14.4 Insta 'n' FB pack's data usage will be consumed from Insta 'n' FB pack first, followed by the Base Plan bundle.

3.14.5 Insta 'n' FB pack expires at the end of your monthly cycle and any unused data will be immediately and automatically forfeited without notice. Data from Insta 'n' FB pack will not be accumulated in your Rock 'n' Rollover data wallet.

3.14.6 With Insta 'n' FB pack, you will enjoy free certain local data access to Instagram and Facebook Apps via your mobile device. However, the following access are excluded from Insta 'n' FB pack, are chargeable and will be deducted from your local data bundle:

3.14.6.1 access to advertisements within the App, including pictures, audio, videos, third party content (e.g. GIFs, external videos, maps);

3.14.6.2 access to apps which are not within our list of free apps (as may be determined and changed by us from time to time at our absolute discretion);

3.14.6.3 access to external and/or re-directed links and/or apps; and

3.14.6.4 such other chargeable access as may be notified by us from time to time.

3.14.7 Insta 'n' FB pack data uses are not applicable via Instagram and Facebook web browser / mobile browser. You will be charged for use and access to Instagram and Facebook via web browser / mobile browser.

3.15 IDD pack :

3.15.1 IDD means International Direct Dialing calls.

3.15.2 You can purchase IDD pack at any time via the App or our website.

3.15.3 The IDD pack comes with $5 credit per pack for usage. You can sign up for a new $5 pack to instantly top up your IDD credits at any time via the App or our website.

3.15.4 You can sign up for IDD pack multiple times. However each sign-up will be valid and aligned to your current renewal cycle.

3.15.5 There are 234 supported destinations for IDD calls. The IDD rates can be referred to via the App or our website. IDD rates are can be updated anytime without prior notice or liability.

3.15.6 IDD usage and charge are rounded up to the nearest minute.

3.15.7 Payment for IDD pack is made at the point of purchase. You will need to select one of the available payment options.

3.16 You will not get bill shocks for the Services as we will not charge you beyond what you have subscribed and paid for. No excess charges will be charged. All data, outgoing minutes, outgoing SMS and IDD calls will stop upon full utilisation. You will not be able to use excess data, outgoing minutes, outgoing SMS and IDD calls above and beyond what you have subscribed and paid for. You will, however, continue to receive incoming minutes and incoming SMS as they are free.

3.17 Usage alerts: You can set your preference for local and roaming data alerts so that you know how much data you have consumed and so that you can plan ahead and top-up data before your data runs out. You will be notified of such alerts via in-app notification and SMS.

3.18 Data usage priority: Subject to these terms & conditions, your data will be deducted according to the following list of priority, with an item above having priority over the item below it:

(i) free bonus data (if any, which may be offered during promotions)

(ii) data under any of the Extras

(iii) data from Rock 'n' Rollover data (if any)

(iv) data entitlement from Base Plan

3.19 Customer service support: We provide customer service support on various digital channels via the App, our website, giga Facebook Messenger and giga WhatsApp. While we try to provide effective and timely customer service support, response times may take longer during peak periods.

3.20 In the course of your interaction with the members of our customer service support team, you may request for or receive quotations of prices for some of our Services. Unless otherwise stated, the prices quoted will be at the prevailing rates on the date of quotation. We seek your understanding that these quoted prices may no longer be valid at the date of subscription. If you do choose to proceed with subscription, the prevailing rates at the time of purchase will be applicable.

3.21 Prices and payment

3.21.1 Unless otherwise stated by us, all prices listed on the App and our website are inclusive of GST.

3.21.2 All items or fees paid are non-refundable or exchangeable for cash, kind or any service or product.

3.21.3 There will be no returns or refunds for any unused value of lost, damaged or not activated SIM cards or unused, expired, cancelled or terminated plans, including but not limited to the Base Plan and Extras.

3.21.4 Once you subscribe for and receive any of our Services, you must pay for the Services even if they are used by someone else (whether with your consent or your knowledge).

3.21.5 We will only charge you for the Services you subscribe for. Our charges are calculated based on our records or, where applicable, the records given to us by a Service Provider.

3.21.6 You are responsible for all Taxes (including GST).

3.21.7 You can pay for the Services via recurring payment through acceptable credit or debit cards or other payment modes as may be determined by us from time to time.

3.21.8 All credit and debit cards used must be valid.

3.21.9 By signing up for recurring credit/debit payment, you and the cardholder agree to us debiting the relevant fees billed to the relevant line or account as nominated.

3.21.10 The recurring credit/debit payment will continue to be in effect until you terminate it or until we receive a notification from the cardholder's card issuing bank. We reserve the right to terminate the recurring credit/debit payment arrangement at any time in our discretion.

3.21.11 If we are unable to make the deduction or settlement with the relevant bank for any reason whatsoever, you will be deemed to be in breach of your payment obligations and we shall be entitled to suspend and/or terminate your line or account without notice and liability, and we will not be responsible to you for such suspension and termination.

3.21.12 You use the recurring bill payment arrangement by credit card at your sole risk. To the fullest extent allowed by law, we do not give any assurances or guarantees, either express or implied, in relation to such recurring bill payment arrangements. We will not be liable for any loss, cost, delay, error, neglect or omission in facilitating the payment under such recurring bill payment arrangement by credit card, or any unsuccessful payment.

3.21.13 While we do our best to ensure that the charges are as up to date as possible at the point of purchase, charges you incur for the Services could be included in the bill in the subsequent renewal cycle.

3.21.14 Each bill is conclusive evidence against you of the accuracy and completeness stated in it. You must pay all charges or fees without any counterclaim, deduction, set off or withholding.

3.21.15 If you do not agree with any of the charges or fees, you should immediately not continue with your purchase of the Services, otherwise you shall be deemed to have accepted and agreed to these terms and conditions, including charges or fees.

3.21.16 In the event that refunds are approved and refunded to you, the processing period for refunds will take up to 7 working days. We reserve the right to determine the method of refunds.

3.22 Suspension

3.22.1 When your line or account is suspended, you will not be able to use any data, make any outgoing calls or minutes or outgoing SMS. In order to resume the Services, you must make payment as soon as possible. We reserve the right to charge a one-time Reconnection Fee to resume your full service.

3.22.2 Where you have obtained your mobile number from us, you may even lose your right to continue to use such mobile number even after you have made payment. Mobile numbers are not owned by you and we reserve the right to take back and release the mobile number you have obtained from us in the event of your non-payment or delayed payment.

3.23 Cancellation or termination

3.23.1 If you wish to cancel or terminate the Services or line to avoid a renewal purchase, you can do so via the App (or our website if allowed by us) and cancellation has to be requested at least 3 working days prior to the renewal date of the Services or line. Any cancellation or termination of the Services or line will only take effect on the last day of the month of your current renewal cycle.

3.23.2 You continue to enjoy all the Services that have been paid for in the current month up to the last day. No refunds will be given under any circumstances.

3.24 Port-Out Service

3.24.1 “Port-Out Service” is a service provided by giga! which allows you to port your giga! mobile line to another telecommunications provider. If you wish to request for Port-out Service, you must ensure the following conditions are fulfilled:

(i) your giga! mobile line is in active state (i.e. not cancelled or terminated)

(ii) your giga! mobile line has no pending/outstanding charges.

4. Your responsibilities

This clause describes your obligations to us if you wish us to provide the Services.

4.1 Your relationship with us

You must:

4.1.1 provide accurate and complete information to us, and inform us immediately if there are any changes to the information you gave us;

4.1.2 pay all charges for the Services you subscribe for, even where there is any suspension, interruption or loss of the Services, and you must pay charges for any disconnection and/or re-connection of the Services (if any), whether this was caused by your request or your default;

4.1.3 comply with all applicable laws, rules and regulations, and any requirements or restrictions which we or the Service Providers may impose on the use of the Services;

4.1.4 comply with all instructions, notices or directions issued by us; and

4.1.5 take all reasonable steps to prevent fraudulent, improper or illegal use of the Services.

4.2 Your use of the Services:

You must be responsible for the use of the Services you subscribe for. This would include:-

4.2.1 obtaining the appropriate permission if you use the communication services or equipment of third parties to access the Services;

4.2.2 not using or allowing the Services you subscribe for to be used in any unlawful way or in a way that could give rise to civil or criminal liability. This would include:-

4.2.2.1 posting, soliciting, transmitting or disseminating Content which may be misleading, defamatory, offensive, indecent, objectionable or illegal, or which may cause annoyance, harassment or anxiety to anyone, including junk/spam mail, solicitations, or distributing mail to any party who has not given permission to be included in the distribution. Junk/spam emails do not have to be sent from your account or our Network to violate this Agreement. Emails sent by or through a third party that advertises or directs traffic or links to your account is considered sent by you. If someone alleges that you have breached any of these terms, we can require you to give evidence that you have not including adducing evidence of a "Confirmed Opt-In" mailing list where applicable;

4.2.2.2 if relevant, forging or issuing misleading message headers to mask the originator of the message or employing any other method to disguise or mislead anyone on the source or quantity of the emails transmitted;

4.2.2.3 posting, soliciting, transmitting, disseminating, advertising or storing Content that is pornographic or contains malware such as computer viruses, worms, trojan horses, time bombs, cancelbots or any other harmful, damaging or destructive programmes;

4.2.2.4 illegally, or without appropriate authority, accessing any part of the Services, the Network or any third party equipment, accounts, systems or networks to which you can connect through the Services (directly or indirectly), or doing anything as a precursor to such an attempt (including port, stealth, security or penetration scans or other illegitimate information gathering activity) on our servers or network or the Service Providers;

4.2.2.5 disrupting or undermining the security of the networks and systems connected to the Services, or violating the rules and regulations of such networks. This can include failing to update the App or accessing websites that are known to be vulnerable to malicious activity;

4.2.2.6 if relevant, collecting and/or disseminating information about others or their email addresses without their consent;

4.2.2.7 violating anyone's rights, including their intellectual property and privacy rights, or anyone's uninterrupted use of the Services or any networks, for any fraudulent, illegal or improper purposes;

4.2.2.8 reselling or providing any part or component of the Services, whether for profit or not, to third parties without our prior written consent;

5.2.2.9 advertising, transmitting, facilitating or making any Content, product or service available that may breach this Agreement;

4.2.2.10 doing anything to generate excessive Network traffic beyond what is normal and reasonable, cause congestion to the Network, or cause any disruption, interference, interruption or degradation in the Network or our Services; and

4.2.2.11 doing anything, even if it is lawful, that we decide is harmful to our customers, operations, reputation, goodwill or customer relations.

You agree that these restrictions are reasonable and necessary for the operation, management and maintenance of the Network. However, if any of the restrictions are held by a court to be invalid for any reason, but would be valid or effective if any part of its wording were deleted, you agree that the restriction shall apply to you with such deletions or amendments made so that it is valid and effective at law.

5 . Security

Your secrecy and security are important. This clause describes the actions you must take to protect the security of the Services.

5.1 Please keep your login identification, passwords, PINs and other private information confidential. You are solely responsible for all activities that occur under your accounts, even without your consent or knowledge. If you use any login identification, password or PIN that we deem to be insecure, that would be a breach of this Agreement.

5.2 We may refuse, change or remove login identification, password(s) or PIN which we deem inappropriate or offensive.

5.3 You must take immediate action to remedy the situation if you discover or suspect that there has been any unauthorised use of your login identification, password(s) and/or PIN or that your account security has been compromised, including by immediately informing us and changing your password(s) and/or PIN.

5.4 You should change your password(s), PIN or any other security identification regularly for your security.

5.5 We are not responsible for the security of your account, and any equipment, network and systems you use to access the Services. We do not guarantee the security of any transmission you make.

6. Things we may have to do

This clause describes the actions we may take in providing the Services.

6.1 From time to time and in order to protect and enhance our systems and Service offerings, we will need to verify the accuracy of the information you provide to us. This could include cross tabulating with external databases. You agree to such actions by us.

6.2 We also have to take appropriate actions to protect, maintain, improve and/or manage our Network and systems and to ensure smooth provision of our Services with or without notice to you. These include:-

6.2.1 carrying out maintenance and repair work to our hardware and software, that may involve interruption or suspension of some or all of our Services. We will try to restore the affected Services as quickly as we can;

6.2.2 performing searches or scans of your Content/data and system;

6.2.3 managing and controlling access to the Network, even if access is a requirement or constitutes part of the Services; and

6.2.4 managing and controlling access to certain data stored in the Network, even if it belongs to third parties or customers.

We, or our designated Affiliates, may carry out any of the above actions in any manner we consider appropriate or necessary and we will not be liable to you or any third party for any loss, damage or expense that may result from this.

6.3 We will not intentionally monitor any electronic messages sent or received by you unless required to do so by law, governmental authority or with your consent. We may, however, monitor our service electronically to determine that our Services and Network are operating satisfactorily. We will not intentionally disclose your online communications or activities, except to comply with a court order or applicable laws, or where necessary to protect us and others from harm, or for the proper operation of our Services and Network.

7 . Content, Products and Services

This clause describes how you should use the Content and Products you access using our Services.

7.1 You may access Content, products and/or services using the Services. You agree that:

7.1.1 all such Content, products or services will be the sole responsibility of the person from whom it originated, and we do not endorse or guarantee its accuracy, reliability, integrity, legality or quality;

7.1.2 we are not liable for any Content, products or services which you may access, use or acquire via the Services;

7.1.3 you are solely responsible for all Content, products or services that you transmit or make available via the Services;

7.1.4 by using the Services, you may be exposed to third party Content, products or services that may be defamatory, offensive, indecent, objectionable or illegal; and

7.1.5 we may without notice to you, remove, modify or deny access to any Content, products or services which you try to access, or which you transmit or make available via the Services, including without limitation such Content, products or services that may be or are alleged to be defamatory, offensive, indecent, objectionable or illegal or may have infringed any party's intellectual property rights. We shall not be responsible for determining the validity of any such allegations.

7.2 In addition, we will not be liable for any problems you encounter, or for any non-delivery, non-performance or defects in any goods and services you obtain from, advertisers or any third parties on our website or through the Services. We are not responsible for such advertisers or third parties.

7.3 If any Services are provided to you on a free trial basis, the full Charges for that Service shall apply after the free trial period, without notice to you. You agree that display of the applicable Charges for the Services on our website or applications will constitute notice of the Charges.

8. Use of Network

This clause describes how you may use the Network for our Services.

8.1. Additional Rights

The provisions of this Clause are in addition and without prejudice to any other rights we may have over the Network and its use, whether granted by statute or otherwise.

8.2 Ownership

You agree that we are the owner of the Network at all times.

8.3 Access and Maintenance

From time to time and in order to protect and enhance our Network, we will need to take appropriate actions to protect, maintain, improve and/or manage our Network. Where we can, we will give you reasonable advance notice. You agree that we have the right to conduct Network maintenance at such times and frequencies as we decide, and we are not liable to you for any disruption or interruption to the Services and/or your access to the Services which may result.

9. Liability

This clause sets out our obligations to you in providing the Services.

9.1. While we strive to give a good consumer experience, the Services are provided on an "as is" and "as available" basis. You use the Services or rely on any Content at your sole risk. To the fullest extent allowed by law, we do not give any assurances or guarantees, either express or implied, in relation to such Services or Content.

9.2 Specifically, we do not warrant:

9.2.1 that the Services, the App, our website or our operation, maintenance and protection of the Network will not cause any harm to your equipment, software systems or Content;

9.2.2 the accuracy, reliability or quality of any Content obtained through the Services or that defects in the App and our website will be corrected; and

9.2.3 that the Services, the App and our website are error free, uninterrupted or available at all times.

9.3. Where you are provided with any gift or premium from us, you agree that:-

9.3.1 our maximum liability is the amount you have paid us in cash, if any, for it;

9.3.2 the redemption of the gift or premium is subject to stock availability;

9.3.3 we make no warranty as to the gift or premium and will not be responsible for any specifications, defects or non-performance in it;

9.3.4 we are not an agent of the merchant, manufacturer and/or supplier of the gift or premium, and shall not be deemed to be a seller or transferor of the gift or premium;

9.3.5 unless otherwise agreed by us in writing, any issue which you may have in respect of the gift or premium shall be resolved directly with the merchant, manufacturer and/or supplier. The gift or premium is subject to such other terms and conditions of the merchant, manufacturer and/or supplier; and

9.3.6 we reserve the right to substitute the gift or premium with any item of a similar value.

9.4 Except as set out in this Agreement, we expressly exclude all other liability we may have to you, including all liability in contract, tort, negligence, misrepresentation, strict liability or statute. This exclusion applies for our benefit and that of the Service Providers whose networks are connected to each other or to the Network, all companies, directly or indirectly owned, wholly or partly owned or controlled by us or any of these parties, and all their officers, employees, contractors and agents or anyone else to whom we or these parties are responsible (" the Relevant Parties") and whether it relates to anything caused by or resulting from anything any of the Relevant Parties does or omits to do or delays in doing (even if done, omitted or delayed wilfully, recklessly or negligently), whether or not it is contemplated or authorised by any agreement you have with us.

9.5 Neither we nor any of the Relevant Parties is liable for any special, incidental, indirect, consequential or punitive damages, losses, costs or expenses, even if caused wilfully, recklessly or negligently.

9.6 Neither we nor any of the Relevant Parties is liable for any lost profits, revenue, business or anticipated savings, loss of data, loss of Content or loss of use, even if caused wilfully, recklessly or negligently.

9.7 If any of the exclusions set out in this Clause 9 does not apply, our liability will not exceed the lower of your preceding month's Charges applicable to the Services in question or S$5,000/- for any event or for any series of connected events.

9.8 The exclusions of liability above do not apply to liability for death or personal injury resulting from our negligence, or to any liability which cannot be lawfully excluded or restricted under the Unfair Contract Terms Act (Cap. 396).

10. Ending the Services and addressing breaches of this Agreement

10.1 Subject to Clause 3.21, this Agreement or the Services may be terminated by either party giving 1 working day notice to the other party without assigning any reason. In the absence of any termination in accordance with this Agreement (including this clause), this Agreement or the Services shall automatically continue on a month-to-month basis, based on the same terms and conditions and based on our prevailing rates without any previously applied discounts or promotional rates. If you continue to use the Services, you will be taken to have accepted this clause and our prevailing rates. If you do not accept this clause, your sole and exclusive remedy will be to terminate this Agreement or the Services in accordance with this Agreement.

10.2 We have the right to suspend or terminate all or any part of the Services, or terminate this Agreement with 1 working day notice (for Clauses 10.2.1 and 10.2.2 below) or with immediate effect (for Clauses 10.2.3, 10.2.4, 10.2.5, 10.2.6 and 10.2.7 below), in each case without compensation to you, and without prejudice to our rights to damages for any breach by you of this Agreement, if any of the following events occurs:

10.2.1 you breach any of the terms and conditions of this Agreement or any other agreement you have with us;

10.2.2 you provide incorrect, false or incomplete information to us;

10.2.3 you become or threaten to become bankrupt or insolvent;

10.2.4 you make any arrangement or composition with or assignment for the benefit of your creditors or go into either voluntary or compulsory liquidation or a receiver, trustee, judicial manager or administrator is appointed over any of your assets;

10.2.5 the equivalent of any of the events referred to in the above Clauses 10.2.3 and 10.2.34 under the laws of any relevant jurisdiction occurs to you;

10.2.6 the requirements of the relevant Regulatory Authority or any other authority result in us having to stop providing any of the Services or to provide any of the Services in a manner which is unacceptable to us; or

10.2.7 we believe that you are likely to create imminent harm (such as interruption, disruption, congestion or any unauthorised act) to the Network or any third party's networks or systems or our provision of the Services, or to defraud us, or are likely to create imminent harm or harass or are abusive to our personnel.

In such event, you may immediately contact our customer service to tell us why such suspension or termination should not occur. We will consider each case and where we deem appropriate, will not proceed with the suspension or termination of such account or take any other appropriate action where necessary.

In addition, if we suspect that you are using or allowing any of the Services to be used for fraud, misconduct or any other illegal or improper purpose, we will refer this to the relevant authorities and comply with directions or guidelines issued by them, without notice to you.

10.3 The termination of this Agreement will not affect any accrued rights and remedies of either party against the other party.

10.4 We will determine, in our sole discretion, on a case-by-case basis, the steps which are necessary to address any breach of this Agreement. Such steps include investigating any suspected or alleged breach of this Agreement, including obtaining information from you, any complainant and the examination of Content on our server. Nothing contained in this Agreement will limit our actions or remedies in any matter and we reserve at all times all rights and remedies available to us at law.

10.5 We and the Service Providers shall not be liable for any damages, losses, costs or expenses of any nature suffered by you or third party resulting in whole or in part from the exercise of our rights under this Agreement. By using the Services, you agree to waive and hold us and the Service Providers harmless from any claims relating to any action taken by us, including the conduct of an investigation, issuance of a warning, refusal, removal, modification or denial of access to the App, our website, Services or Content, suspending or terminating the Services, or other appropriate action in relation to any suspected or alleged breach of this Agreement.

11. Other legal matters

This clause is important and sets out certain of ours and your legal rights and obligations.

11.1 Indemnity

You must indemnify us, including our employees, directors and agents, in full against all claims, damages, losses, liabilities, claims, costs, expenses, demands and actions resulting from your use of the Services, your negligence, omission, act or breach of this Agreement.

11.2 Intellectual property

Any and all of our Intellectual Property will continue to belong to us or our licensor(s). You may not use or permit anyone to use any of our Intellectual Property except as may be necessary for your lawful use of the Services or as permitted by us.

11.3 Conclusiveness of records

In the absence of fraud or manifest error, all our records relating to the Services (including but not limited to our overseas roaming partners) are conclusive evidence of their accuracy and completeness.

11.4 Transferring this Agreement

You may not assign, novate or transfer any of your rights and/or obligations under this Agreement without our prior written consent. We may assign, novate and/or transfer all or part of our rights and/or obligations under this Agreement to any party and will give you notice of this.

11.5 Changes

We may from time to time change any of these terms & conditions and/or any other applicable terms and conditions for the Services you subscribe for. We may also from time to time withdraw, suspend, or change any of the Services. We will try, where we reasonably can, to give you advance notice of such changes, and we will notify you of such changes in writing or via our website, or such other form as we may decide. The display of the revised terms & conditions on our website will constitute notice of the changes. If you continue to use the Services, you will be taken to have accepted the changes.

11.6 Matters beyond our control

11.6.1 We will not be liable for any delay or failure in performance under this Agreement resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, acts of terrorism, accident, fire, lightning, equipment failure, cyberattacks (including any type of offensive manoeuvre that targets computer information systems, infrastructure, computer networks or personal computer devices), computer software or Software malfunction (including due to malicious software programmes), interception of online communication, identity theft, electrical power failure, faults, interruption or disruption of the Network or the networks of the Service Providers or of your equipment or the equipment of any third party, riots, strikes, lock-outs, industrial disputes (whether or not involving our employees) or epidemics of infectious diseases.

11.6.2 In addition, the Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. When this happens, we will not be responsible for any interruption or disruption of the Services or if you cannot access or use the Services.

11.7 No waiver

If we do not, or if we delay, the exercise or enforcement of any of our rights under this Agreement, we will not be considered to have waived our rights, and our right to fully exercise and enforce all our rights under this Agreement will not be affected.

11.8 Confidentiality

You must not use or disclose to any person any information (other than information that is or has become publicly available) relating to any of the Services or us which you obtain from us or our agents in connection with this Agreement and the Service, except to the extent necessary to comply with law, court order or any regulatory authority.

11.9 Entire agreement and severability

11.9.1 Except where stated by us, these terms & conditions and/or other terms and conditions as otherwise agreed between us in writing, contain the whole agreement between you and us with respect to the Services you subscribe for, and there are no other agreements or terms, oral or written, express or implied, which govern the provision by us of the Services.

11.9.2 If any part of this Agreement is invalid, illegal or unenforceable (whether in whole or in part), such provision shall be deemed modified to the extent of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement shall not be affected.

11.9.3 Rights of third parties under this Agreement

Save for our Affiliates, third parties who are not involved in this Agreement cannot enforce it under the Contracts (Rights of Third Parties) Act (Cap 53B).

11.9.4 Applicable laws

This Agreement is governed by Singapore law. Our provision of the Services is subject to the Act and we are required to comply with the directives and orders of all relevant Regulatory Authorities.

Both of us irrevocably submit to the non-exclusive jurisdiction of the Singapore courts for any legal proceedings relating to this Agreement. Either party may also refer any dispute to the Small Claims Tribunal. If we agree with you that arbitration would be an appropriate forum, we may jointly refer the dispute for arbitration.

11.9.5 Meanings

This Clause sets out how certain words and phrases are used in this Agreement.

What these words mean in this Agreement

"Act"

:

the Telecommunications Act, or as applicable, the Info-communications Media Development Authority Act 2016 (No. 22 of 2016), as may be changed from time to time

"App"

:

the giga! application (as may be changed by us from time to time) provided by us that allows you to access and use the Services

"Affiliate"

:

any related or associate company of StarHub Mobile Pte Ltd including their successors, assigns, employees and agents

"Agreement"

:

the agreement between you and us comprising these terms & conditions and other terms and conditions applicable to the Services you and we may have agreed or accepted from time to time

"Content"

:

all information, text, sound, music, software, photographs, videos, graphics, data, messages, links or other materials

"IMDA"

:

Info-communications Media Development Authority of Singapore, its successors and assigns

"Network"

:

all networks owned, maintained or operated by, and/or leased/licensed to us through which we provide the Services to you

"PIN"

:

personal identification number

"Regulatory Authority"

:

IMDA, its successors and/or assigns

"Services"

:

our giga!, giga or g mobile services and the App as may be changed by us from time to time and any other info-communications or other services, products or applications which we and/or the Service Providers provide to you including any value-added features and promotions

"Service Provider"

:

any third party service provider involved in providing the Services to you and/or on whose behalf we are billing, including without limitation any network operator or telecommunication service provider

"SIM"

:

Subscriber Identification Module

"Taxes"

:

any and all taxes, goods and services tax, duties, levies and other similar charges imposed under any law in respect of the provision of the Services or on any charges or payment due from or payable by you to us

"us" or "we" or " our"

:

StarHub Mobile Pte Ltd (Reg. No. 200000646C) and includes their successors, assigns, employees and agents

"you" or "your"

:

the person who uses or intends to use the Services (including his or its successors and permitted assigns) and anyone appearing to us to be acting with that person's authority or permission

Any decision to be made by us or actions that we may take in this Agreement may be made at our sole discretion.

Bonus 10GB Data and FIRSTMONTH Promotional Terms & Conditions

1. Unless otherwise notified by us, this promotion is valid from 11 November 2020 to 31 December 2020, date inclusive (“Promotion Period”). Promotion period for the Pop-up plan will follow the validity period of the pop-up plan, and is determined by us at our absolute discretion.

2. This Promotion applies to the following subscribers

2.1 new giga! subscriber; and/or

2.2 existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account.

3. The Bonus 10GB data promotion and FIRSTMONTH discount are only valid for the plans listed below.

3.1 For the 40GB Pop-Up plan, you will enjoy 50GB local data for the first month at $17 (U.P. $18), data bundle automatically reverts to 40GB per month at $18, with 200 mins and 200 SMS from month 2. Bonus 10GB data cannot be rolled over;

3.2 For the 45GB base plan, you will enjoy 55GB local data for the first month at $15 (U.P. $25), data bundle automatically reverts to 45GB per month at $25, with 1000 mins and 1000 SMS from month 2. Bonus 10GB data cannot be rolled over;

3.3 For the 75GB base plan, you will enjoy 85GB local data for the first month at $42 (U.P. $45), data bundle automatically reverts to 75GB per month at $45, with 10,000 mins and 10,000 SMS from month 2. Bonus 10GB data cannot be rolled over;

3.4 For the 40GB plan for $20 for 12 months, you will enjoy 50GB local data for the first month, data bundle automatically reverts to 40GB per month at $20, with 300 mins and 300 SMS from month 2. Price reverts to $30 after month 12. Bonus 10GB data cannot be rolled over; and/or

3.5 For the 6GB base plan, you will enjoy a 6GB plan at $9 (U.P. $10) for the first month’s subscription, price automatically reverts to $10 per month for 6GB, 100 mins and 100 SMS on month 2. Bonus 10GB data does not apply to this plan.

4. Bonus 10GB data cannot be rolled over to the next month. Usage of local data will start from Bonus 10GB data, followed by base plan data.

5. No promo code is required to enjoy the bonus 10GB data. It will be automatically given to all new sign ups during the Promotional Period.

6. You are required to key in “FIRSTMONTH” Promo Code (“Promo Code”) when signing up for the giga! line in order to enjoy a discounted price for the first month’s subscription. No refunds will be awarded to customers who do not enter Promo Code.

7. Promo Codes are not stackable and only 1 promo code can be used per new mobile line purchased.

"Refer a friend to giga!" Promotional Terms & Conditions

Refer a friend to giga! and earn gigaBucks for yourself and discount for your friend, subject to these terms & conditions.

1. Promotion

1.1 Unless otherwise notified by us, this promotion is valid from 1 December to 31 December 2020, date inclusive ("Promotion Period").

1.2 gigaBucks (as defined in clause 4.1 below) will be credited to you for each successful referral successfully redeemed during the Promotion Period.

2. Eligibility

In order to be eligible for this promotion, you must be an existing giga! subscriber with an active giga! line.

3. Mechanics of Promotion

3.1 For this promotion, you can refer to us any:

3.1.1 new giga! subscriber; and/or

3.1.2 existing giga! subscriber who wishes to purchase additional giga! line(s) under his/her same account,

and such individual will be referred to as "your Friend".

3.2 You must share the details of this promotion (including these terms & conditions) with your Friend so that your Friend is aware and agree to them.

3.3 You must also obtain and share the personalized referral promo code of this promotion, which you can obtain from the giga! app ("Promo Code") with your Friend.

3.4 You will enjoy gigaBucks for each successful activation of a giga! line by your Friend and such gigaBucks will be credited into your wallet known as "gigaWallet" ("Credit"). You will enjoy $4 gigaBucks/Credit for a 6GB plan, a 45GB plan, a 75GB plan and a 40GB pop up plan. No gigaBucks will be credited for any other plans not stated here.

3.5 Your Friend will need to key in the Promo Code when signing up for the giga! line in order to enjoy a discounted price for a certain subscription period ("Discount"). Your Friend will enjoy a 6GB plan at $9 (usual price $10) for the first month’s subscription, a 45GB plan at $15 (usual price $25) for the first month’s subscription, a 75GB plan at $42 (usual price $45) for the first month’s subscription, or a 40GB pop up plan at $17 (usual price $18) for the first month’s subscription, and our prevailing prices will apply from the second subscription month onwards. Discount does not apply to any other plans not stated here.

4. gigaBucks

4.1 In this promotion, Credit is referred to as "gigaBucks " and will be available for your use over 2-consecutive renewal cycles period ("Validity Period"). Any and all unutilized gigaBucks will be automatically and immediately forfeited upon the expiry of the Validity Period. No refunds or extension of the Validity Period will be granted under any circumstances.

4.2 gigaBucks cannot be transferred and cannot be exchanged for cash, other benefits or kind and can only be used solely in accordance with these terms & conditions.

4.3 gigaBucks will be automatically used to offset your monthly giga! mobile subscription charges, whether in part or in whole.

4.4 You may opt to use gigaBucks to purchase extras or optional giga! services from us where such gigaBucks are sufficient.

4.5 If there is insufficient gigaBucks in your gigaWallet, you shall be solely responsible for all charges incurred and purchases made, and such charges and purchases shall be charged via the debit or credit card tied to your account.

4.6 gigaBucks in your gigaWallet will be used/deducted and treated (for example, the Validity Period of gigaBucks) on a first-in-first-out basis.

5. Our rights

5.1 If we suspect that you are participating in this promotion and/or allowing your Friend to participate in this promotion for fraud, misconduct, improper, inappropriate, dishonest or any other illegal purpose (for example, without limitation, set up fraudulent account, set up an account using a non-consenting third party's information or stolen information), we reserve the right, as may be determined by us in our absolute discretion, to carry out any or all of the following, without notice and liability to you:

5.1.1 decline your referral of your Friend;

5.1.2 decline your Friend's redemption;

5.1.3 claw-back your gigaBucks or charge you for it as a debt owed by you to us;

5.1.4 claw-back your Friend's Discount or charge your Friend for it as a debt owed by your Friend to us;

5.1.5 suspend or terminate your giga! line and/or account;

5.1.6 suspend or terminate your Friend's giga! line and/or account; and/or

5.1.7 blacklist you and/or your Friend.

We also reserve the right to refer your actions to the relevant authorities and will comply with directions or guidelines issued by them, without notice and liability to you.

Our decision shall be final and conclusive.

6. Changes

We reserve the right to change, suspend or terminate this promotion (whether in part or whole), and/or any of these terms & conditions, at any time, at our absolute discretion, without prior notice and liability.

7. Acceptance

By participating in this promotion, you shall be taken to accept and agree to:

a) all these terms & conditions and any amendments thereof;

b) receive communications by us via email, phone, SMS and/or in-app notifications in accordance with our prevailing Privacy Policy as set out at www.giga.com.sg or such other link as may be notified by us from time to time; and

c) our prevailing giga! Mobile Terms & Conditions as set out at www.giga.com.sg or such other link as may be notified by us from time to time.

#gigaGives Christmas 2020 Contest Terms & Conditions

Be the top referrer to refer customers to giga using your unique promo code and win a brand-new Huawei P30 handset (worth $998). Contest duration is valid from 3 December to 31 December 2020, subject to these terms & conditions.

1. Promotion

1.1 Unless otherwise notified by us, this contest is valid from 3 December 2020 to 31 December 2020, date inclusive ("Promotion Period").

2. Eligibility

2.1 This promotion is open to existing giga! subscribers who already have an existing active giga! plan(s) under his/her account over the Promotion Period.

3. Mechanics of Promotion

3.1 Under this promotion, the giga! subscriber with the highest number of successful referrals to giga during the Promotion Period will win a Huawei P30 handset (worth $998).

3.2 You must obtain and share the personalized referral promo code of Refer a Friend campaign, which you can obtain from the giga! app ("Promotion Code") with your Friend.

3.3 Your Friend will need to key in the Promo Code when signing up for the giga! line in order to enjoy a discounted price for a certain subscription period ("Discount"). Your Friend will enjoy a 6GB plan at $9 (usual price $10) for the first month’s subscription, a 45GB plan at $15 (usual price $25) for the first month’s subscription, a 75GB plan at $42 (usual price $45) for the first month’s subscription, or a 40GB pop up plan at $17 (usual price $18) for the first month’s subscription, and our prevailing prices will apply from the second subscription month onwards. Discount does not apply to any other plans not stated here.

3.4 A successful referral is counted once your friends has entered your unique Promo Code upon successfully signing up for one of the eligible giga! lines stated in clause 3.3 above.

3.5 The winner will be selected and announced by giga! on our social pages by 8 January 2021. Our decision shall be final and conclusive.

4. Our rights

4.1 If we suspect that you are participating in this promotion and/or allowing your Friend to participate in this promotion for fraud, misconduct, improper, inappropriate, dishonest or any other illegal purpose (for example, without limitation, set up fraudulent account, set up an account using a non-consenting third party’s information or stolen information), we reserve the right, as may be determined by us in our absolute discretion, to carry out any or all of the following, without notice and liability to you:

4.1.1 decline your referral of your Friend;

4.1.2 decline your Friend's redemption;

4.1.3 claw-back your gigaBucks or charge you for it as a debt owed by you to us;

4.1.4 claw-back your Friend's Discount or charge your Friend for it as a debt owed by your Friend to us;

4.1.5 suspend or terminate your giga! line and/or account;

4.1.6 suspend or terminate your Friend's giga! line and/or account; and/or

4.1.7 blacklist you and/or your Friend.

We also reserve the right to refer your actions to the relevant authorities and will comply with directions or guidelines issued by them, without notice and liability to you.

Our decision shall be final and conclusive.

5. Acceptance

By participating in this promotion, you shall be taken to accept and agree to:

a) all these terms & conditions and any amendments thereof;

b) receive communications by us via email, phone, SMS and/or in-app notifications in accordance with our prevailing Privacy Policy as set out at www.giga.com.sg or such other link as may be notified by us from time to time; and

c) our prevailing giga! Mobile Terms & Conditions as set out at www.giga.com.sg or such other link as may be notified by us from time to time.

"$20 for 40GB for 12 months" Promotional Terms & Conditions

1. For this promotional plan, you will be charged $20 monthly for 40GB, 300 mins and 300 SMS for your first 12 months. Price will automatically revert to $30 for 40GB, 300 mins and 300 SMS on month 13.

2. This offer applies to all new giga! customers (new sign ups and port-in customers) and existing giga! customers (i.e. existing customers can change their existing plans to this promotional plan).

3. This promotional plan is only available for a specific period of time as may be notified by us from time to time at our absolute discretion. We reserve the right to determine the validity period of this promotional plan.

4. If you have successfully signed up for this promotional plan, you will be charged $20 monthly via the debit or credit card tied to your giga! line. If any payment fails at any time during the 12-month period of your promotional plan for any reason, your giga! line will be suspended and thereafter your promotional plan will continue for the remaining leftover months of promotional period (offset by the number of suspended months) when your giga! line is reactivated.

5. Unless otherwise stipulated by us, all other services and extras that are applicable to the Base Plan are applicable to this promotional plan as well.

6. Referral program/promotion benefits are not applicable to this promotional plan.

FRANK X giga! Sign-up Promotional Terms & Conditions

Sign up for the 45GB for $25 giga plan and enjoy $10 OFF your giga bill for the first 3 consecutive months. Limited to the first 1000 customers, subject to these terms & conditions.

1. Promotion

1.3 Unless otherwise notified by StarHub Mobile Pte Ltd (“Starhub”, “we” or “us”) or Oversea-Chinese Banking Corporation Limited (“OCBC Bank”), this FRANK X giga! Sign-up Promotion (the "Promotion”) is valid from 1 September 2020 to 31 October 2020, date inclusive (“Promotion Period”). Each of StarHub and OCBC reserves the right at each of its discretion to determine the validity period of this Promotion, and to change or vary the Promotion Period at any time.

2. Eligibility

2.1 In order to be eligible for this Promotion, you must be:

  1. a new giga! customer (new sign ups or port-in customers); and
  2. an existing OCBC FRANK Principal Cardmember.

2.2 The eligibility of any OCBC FRANK Principal Cardmember to participate in the Promotion shall be determined at the absolute discretion of OCBC Bank.

3. Mechanics of Promotion

3.1 For this promotional plan, you will be charged $15 monthly for 45GB, 1000 mins and 1000 SMS for your first 3 months (the “Discounted Rates”). Prices will automatically revert to $25 for 45GB, 1000 mins and 1000 SMS on month 4.

3.2 You will need to key in the specific campaign (“Promo Code”) when signing up for the giga! line in order to enjoy the Discounted Rates for this Promotion. The Promo Code is the first eight digits of your FRANK debit or credit card. The Discounted Rates shall not apply to any other plans not stated here.

3.3 The Promotion is limited to the first 1,000 sign ups from start of Promotional Period.

3.4 If you have successfully signed up for this Promotion, you will be charged $15 monthly via the debit or credit card tied to your giga! line. If any payment fails at any time during the 3-month period of your promotional plan for any reason, your giga! line will be suspended and thereafter the Discounted Rates will no longer apply and your promotional plan will automatically revert to the 45GB for $25 plan when your giga! line is reactivated.

3.5 Unless otherwise stipulated by us, all other services and extras that are applicable to the Base Plan (as such plan is defined at https://giga.com.sg/TnC) are applicable to this promotional plan as well.

4. Our rights

4.1 If we suspect that you are participating in this promotion for fraud, misconduct, improper, inappropriate, dishonest or any other illegal purpose (for example, without limitation, set up fraudulent account, set up an account using a non-consenting third party’s information or stolen information), we reserve the right, as may be determined by us in our absolute discretion, to carry out any or all of the following, without notice and liability to you:

  1. decline your redemption of Promo Code for this Promotion;
  2. suspend or terminate your giga! line and/or account;
  3. blacklist you.

4.2 We also reserve the right to refer your actions to the relevant authorities and will comply with directions or guidelines issued by them, without notice and liability to you.

5. Consent to Use Personal Data

5.1 By participating in the Promotion, you consent to:

  1. the collection, use and/or disclosure of your personal data by StarHub and OCBC Bank, and/or each of its service providers or partners for the purposes of this Promotion; and
  2. StarHub and/or OCBC Bank and/or each of its service providers or partners to contact you for the aforementioned purpose.

6. Changes

Each of StarHub and OCBC Bank reserves the right to change, suspend or terminate this Promotion (whether in part or whole), and/or or vary, delete or add to any of these terms & conditions, including without limitation, the eligibility of any participant and the dates of the Promotion, at any time, at each of its absolute discretion, without prior notice and liability.

7. Acceptance

By participating in this Promotion, you shall be taken to accept and agree to:

  1. all these terms & conditions and any amendments thereof;
  2. receive communications by us and/or OCBC Bank via email, phone, SMS and/or in-app notifications in accordance with each of our and OCBC Bank’s prevailing Privacy Policy as set out at https://www.giga.com.sg/ and https://www.ocbc.com/personal-banking/policies respectively, or such other link as may be notified by us or OCBC Bank from time to time; and
  3. our prevailing giga! Mobile Terms & Conditions as set out at https://www.giga.com.sg/ or such other link as may be notified by us from time to time.

8. General

8.1 StarHub’s and/or OCBC Bank’s decisions on all matters relating to the Promotion shall be final and binding on all participants. No correspondence or appeal shall be entertained by OCBC Bank and/or StarHub. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to the Promotion, these terms and conditions shall prevail.

8.2 StarHub and OCBC Bank shall not be responsible for the quality, merchantability or fitness for any purpose or any other aspect of the Promotion, or any product and/or service relating to the Promotion. Notwithstanding anything herein, StarHub and OCBC Bank shall not at any time be responsible or held liable for any defect or malfunction in any product or the deficiency in any service provided, and/or any loss, injury, damage or harm suffered or incurred by or in connection with the Promotion, and/or the use of any product and/or service relating to the Promotion, by any person.

OCBC FRANK Card Sign-up Promotional Terms & Conditions (the “Promotion”)

Enjoy $50 gigabucks when you sign up for a new FRANK card. Limited to the first 1000 customers, subject to these terms & conditions.

Promotion

1. Unless otherwise notified by StarHub Mobile Pte Ltd (“StarHub” , “we” or “us”) or Oversea-Chinese Banking Corporation Limited (“OCBC Bank”), this FRANK X giga! Sign-up Promotion (the "Promotion”) is valid from 1 September 2020 to 31 October 2020, date inclusive (“Promotion Period”). Each of StarHub and OCBC reserves the right at each of its discretion to determine the validity period of this Promotion, and to change or vary the Promotion Period at any time.

Eligibility

2. You will qualify for the Promotion (“Eligible Cardmember”) if:

  1. you are a new FRANK Principal Cardmember who has applied for the FRANK Credit Card (the “Card”), and whose Principal Card application is approved, during the Promotion Period:
  2. your application for the FRANK Credit Card is via the following links:
    1. https://www.frankbyocbc.com/campaign/meet-giga ;and
  3. you are an existing giga! customer. For avoidance of doubt, giga! is brought to you and provided by StarHub Mobile Pte Ltd.

Definitions

3. A “new FRANK Principal Cardmember” refers to any person who (i) currently does not hold an existing OCBC FRANK Credit Card, and (ii) has not held an OCBC FRANK Credit Card in the previous twelve (12) months. Applicants who had cancelled existing OCBC FRANK Credit Card facilities within the last twelve (12) months prior to the commencement of the Promotion and re-applied for such facilities under the Promotion are not eligible to participate in the Promotion.

4. Eligible Cardmembers will not be eligible for any other promotion that OCBC Bank is running in respect of the FRANK Credit Card.

Promotion Mechanics

5. The first 1000 Eligible Cardmembers who meet the conditions in Clause 2 (the “Qualifying Cardmembers”) will receive S$50 gigaBucks (the “Credits”) in your wallet known as “gigaWallet” subject to these terms and conditions.

6. Each Qualifying Cardmember is only entitled to receive the Credits once under the Promotion.

7. In the event that any person entitled to the Credits is subsequently found to be ineligible for the Promotion, OCBC Bank shall not be obligated or liable to provide the Credits to another cardmember.

8. The Credits will be awarded within two (2) months from the date of card approval, i.e. if the Qualifying Cardmember’s card was approved on 2 September 2020, he/she will be receive the Credits by 2 Nov 2020 directly from giga! via these methods below:

  1. giga! will disburse the $50 gigaBucks into the Qualifying Cardmember’s gigaWallet

9. The Promotion shall not apply in conjunction with any other privileges or promotions, unless otherwise stated.

10. StarHub or OCBC Bank reserves the right and at any time at its absolute discretion and without giving any reason or notice to withdraw, clawback, cancel and/or invalidate any credit awarded to any customer without liability. A customer will not be entitled to any payment or compensation whatsoever in respect of such withdrawal, clawback, cancellation or invalidation.

gigaBucks

11. In this Promotion, Credit is referred to as "gigaBucks " and will be available for your use over 2-consecutive giga! mobile subscription renewal cycles period ("Validity Period"). Any and all unutilized gigaBucks will be automatically and immediately forfeited upon the expiry of the Validity Period. No refunds or extension of the Validity Period will be granted under any circumstances.

12. gigaBucks cannot be transferred and cannot be exchanged for cash, other benefits or kind and can only be used solely in accordance with these terms & conditions.

13. gigaBucks will be automatically used to offset your monthly giga! mobile subscription charges, whether in part or in whole.

14. You may opt to use gigaBucks to purchase extras or optional giga! services where such gigaBucks are sufficient.

15. If there is insufficient gigaBucks in your gigaWallet, you shall be solely responsible for all charges incurred and purchases made, and such charges and purchases shall be charged via the debit or credit card tied to your giga! account.

16. gigaBucks in your gigaWallet will be used/deducted and treated (for example, the Validity Period of gigaBucks) on a first-in-first-out basis.

General

17. By participating in the Promotion, you consent to:

  1. the collection, use and/or disclosure of your personal data by StarHub and/or OCBC Bank, and/or its service providers or partners for the purposes of this Promotion (including without limitation, for the disbursement of the Credits);
  2. OCBC Bank sharing your information with StarHub or such third party as OCBC Bank may in its reasonable discretion determine is necessary to facilitate the disbursement of the Credits, and for StarHub or such third party to contact you for the aforementioned purpose; and
  3. StarHub sharing your information with OCBC Bank or such third party as StarHub may in its reasonable discretion determine is necessary to facilitate the disbursement of the Credits, and for OCBC Bank or such third party to contact you for the aforementioned purpose.

18. The eligibility of any Eligible Cardmember to participate in the Promotion and/or to receive any credits shall be determined at the absolute discretion of OCBC Bank.

19. Each of StarHub and OCBC Bank reserves the right at its absolute discretion to terminate the Promotion or vary, delete or add to any of these terms and conditions at any time without notice including without limitation, the eligibility of any cardholder and the dates of the Promotion.

20. StarHub and OCBC Bank shall not be responsible for the quality, merchantability or fitness for any purpose or any other aspect of the Promotion, or any product and/or service relating to the Promotion. Notwithstanding anything herein, StarHub and OCBC Bank shall not at any time be responsible or held liable for any defect or malfunction in any product or the deficiency in any service provided, and/or any loss, injury, damage or harm suffered or incurred by or in connection with the Promotion, and/or the use of any product and/or service relating to the Promotion, by any person.

21. OCBC Bank’s decisions on all matters relating to the Promotion shall be final and binding on all participants. No correspondence or appeal shall be entertained by OCBC Bank. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to the Promotion, these terms and conditions shall prevail.

22. OCBC Bank shall not be responsible for any loss or damage to any person in connection with the Promotion howsoever arising, including any error in computing chances, any breakdown or malfunction in any computer system or equipment, or any notice which is misdirected or lost in the post or in transmission.

23. These terms and conditions shall be governed by the laws of Singapore and each participant in the Promotion irrevocably submits to the non-exclusive jurisdiction of the courts of Singapore. A person who is not a party to any agreement governed by these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any of these terms and conditions.

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