FAQs
Answer
I have lost my SIM card, how do I request for a replacement?
Login to your giga account > Click on the mega menu (at the bottom right) > Select 'SIM services' > Tap on 'Replace lost SIM' and follow the instructions on screen.

If you have multiple giga lines, be sure to select the correct giga line before submitting your SIM replacement request as it cannot be cancelled.

There will be a $10.19 charge for the replacement of the lost SIM card, while the $2.04 delivery fee is waived.

If you've lost the device with your eSIM, request for a new eSIM via the mega menu > SIM services > Reinstall eSIM.
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