FAQs
Answer
I'm currently on the $18 / $20 / $25 / $28 5G mobile plan. Why am I not getting 5G network signals? 
Great news! We've auto-upgraded all our customers on the $18, $20 or $25 plan from 4G to 5G for free! To fully enjoy 5G network on giga, here are 2 simple steps:

1. Ensure that your mobile device is 5G compatible. Click here to view the full list of 5G compatible devices.
2. Swap to an eSIM for FREE until 31 July 2024 or swap to a 5G physical SIM card at $2.04/ delivery fee. You will be able to enjoy 5G connectivity once you have successfully swap your SIM card.

No worries if you wish to continue using your current 4G SIM card. There will be no impact to your services and you will be surfing on 4G network. You will be able to enjoy the free monthly roaming to 5 popular destinations like Malaysia, Indonesia, Thailand, South Korea and India, plus increased data entitlements for the $18 and above plans at no extra cost.
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