FAQs
Answer
How do I get connected with the free monthly roaming?

The monthly roaming to Malaysia, Indonesia, Thailand, India and South Korea will be activated automatically once you arrive at your destination and your device's data roaming is switched on. Then, make sure that you're connected to our preferred roaming partners:

  1. From your device settings, look for network selection and turn off automatic to select another network. You might have to wait for up to a minute for the list of available network operators in your area to load. Our preferred partners are:
    • Malaysia: Maxis, U Mobile
    • Indonesia: Indosat, Telkomsel
    • Thailand: True Move, DTAC
    • South Korea: SK Telecom, KT Corp
    • India: AIrtel, BSML, Vodafone Idea
  2. If you've connected to the above operators and are still experiencing connectivity issues, turn on airplane mode for 5 seconds then turn it off to connect to mobile data. Alternatively, restart your device.
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