FAQs

How do I get connected with the free monthly roaming?

Which countries are included in the monthly roaming data?

Which roaming partners can I use for the free monthly roaming?

I'm travelling to Malaysia and have a monthly roaming as part of my giga plan. How do I activate my monthly roaming?

Can I enjoy the monthly roaming data to Malaysia, Indonesia, Thailand, India and South Korea on any plan?

What if I am travelling to a country not part of the monthy roaming list?

What happens if I exceed the data limit of my monthly roaming?

I have both monthly roaming and a gigaRoam APAC / ROTW. Which will be used first?

What is the diference between the monthly roaming data and gigaRoam APAC or ROTW?

Do I need to activate roaming before travelling?

When will my gigaRoam pack be valid till when I arrive at my travel destination?

I can't get roaming data overseas. What should I do?

I have purchased two gigaRoam packs, how will each 1GB pack be activated? 

I have an existing gigaRoam pack that is not activated yet, and plan to purchase another gigaRoam pack. How will each 1GB pack be activated?

I have purchased 2 gigaRoam packs, but would only like to activate 1 of them during my trip. What should I do? 

Do you have roaming plans?

How do I purchase gigaRoam packs?

I am planning to travel overseas, when should I purchase the roaming pack?

I have purchased a gigaRoam pack and do not wish to activate in the country I am travelling to yet, what shall I do?

Do you offer roaming calls and SMS packs?

How do I view my Roaming balance?

I am travelling in APAC countries for more than 5 days. How can I enjoy gigaRoam during the trip?

Can unused roaming data be rolled over?

Where can I check the expiry date of my gigaRoam packs? 

How will I be notified of my gigaRoam pack balance?

What are the supported roaming destinations?